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Effective task management is essential to successful team collaboration. While the past decade has seen considerable innovation in systems that track and manage group tasks, these innovations have typically been outside of the principal…
Natural language analysis of human collaborative chat dialogues is an understudied domain with many unique challenges: a large number of dialogue act labels, underspecified and dynamic tasks, interleaved topics, and long-range contextual…
We introduce "entanglement", a novel metric to measure how synchronized communication between team members is. This measure calculates the Euclidean distance among team members' social network metrics timeseries. We validate the metric with…
Communication is essential in software development, and even more in distributed settings. Communication activities need to be organized and coordinated to defend against the threat of productivity losses, increases in cognitive load, and…
Context: Safety analysis is a predominant activity in developing safety-critical systems. It is a highly cooperative task among multiple functional departments due to increasingly sophisticated safety-critical systems and close-knit…
The data created from virtual communication platforms presents the opportunity to explore automated measures for monitoring team performance. In this work, we explore one important characteristic of successful teams - Psychological Safety -…
Modern communication platforms such as Gitter and Slack play an increasingly critical role in supporting software teamwork, especially in open source development.Conversations on such platforms often contain intensive, valuable information…
The purpose of this review is to understand the importance of collaboration tools which are Slack, Microsoft Teams, Confluence in Agile and software projects. Agile methodologies rely on flexibility, using cycles and integration throughout…
Given the relevance of coordination in the field of global software engineering, this work was carried out to further understand coordination mechanisms. Specifically, we investigated meetings and the collaboration tool Slack. We conducted…
Software development encompasses many collaborative tasks in which usually several persons are involved. Close collaboration and the synchronization of different members of the development team require effective communication. One…
We report on a longitudinal case study conducted at the Italian site of a large software company to further our understanding of how development and communication tools can be improved to better support agile practices and collaboration.…
Research shows that dialogue, the interactive process through which participants articulate their thinking, plays a central role in constructing shared understanding, coordinating action, and shaping learning outcomes in teams. Analysing…
In enterprise organizations, data-driven decision making processes include the use of business intelligence dashboards and collaborative deliberation on communication platforms such as Slack. However, apart from those in data analyst roles,…
Although Telegram is currently one of the most popular instant messaging apps in the world, previous studies have mainly focused on analysing discussions on specific angles and topics. In this paper, we present a broad analysis of publicly…
Roles are one of the most important concepts in understanding human sociocognitive behavior. During group interactions, members take on different roles within the discussion. Roles have distinct patterns of behavioral engagement (i.e.,…
We present a simple unsupervised approach for answer identification in organizational group chat. In recent years, organizational group chat is on the rise enabling asynchronous text-based collaboration between co-workers in different…
This paper explores how large language models can leverage multi-level contextual information to predict group coordination patterns in collaborative mixed reality environments. We demonstrate that encoding individual behavioral profiles,…
Real-time conversational deliberation is a critical groupwise method for reaching decisions, solving problems, evaluating priorities, generating ideas, and producing insights. Unfortunately, real-time conversations are difficult to scale,…
Collaboration is crucial in Software Engineering (SE), yet factors like gender bias can shape team dynamics and behaviours. This study examines an eight-week project involving 39 SE students across eight teams contributing to GitHub…
Chat groups are well-known for their capacity to promote viral political and marketing campaigns, spread fake news, and create rallies by hundreds of thousands on the streets. Also, with the increasing public awareness regarding privacy and…