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Customer support is a central objective at Square as it helps us build and maintain great relationships with our sellers. In order to provide the best experience, we strive to deliver the most accurate and quasi-instantaneous responses to…

Computation and Language · Computer Science 2018-11-14 Stephane Fotso , Philip Spanoudes , Benjamin C. Ponedel , Brian Reynoso , Janet Ko

CTR prediction is essential for modern recommender systems. Ranging from early factorization machines to deep learning based models in recent years, existing CTR methods focus on capturing useful feature interactions or mining important…

Information Retrieval · Computer Science 2022-01-31 Wei Guo , Can Zhang , Zhicheng He , Jiarui Qin , Huifeng Guo , Bo Chen , Ruiming Tang , Xiuqiang He , Rui Zhang

Precise user modeling is critical for online personalized recommendation services. Generally, users' interests are diverse and are not limited to a single aspect, which is particularly evident when their behaviors are observed for a longer…

Information Retrieval · Computer Science 2021-05-19 Jianxun Lian , Iyad Batal , Zheng Liu , Akshay Soni , Eun Yong Kang , Yajun Wang , Xing Xie

Side information fusion for sequential recommendation (SR) aims to effectively leverage various side information to enhance the performance of next-item prediction. Most state-of-the-art methods build on self-attention networks and focus on…

Information Retrieval · Computer Science 2022-04-26 Yueqi Xie , Peilin Zhou , Sunghun Kim

One of the most efficient methods in collaborative filtering is matrix factorization, which finds the latent vector representations of users and items based on the ratings of users to items. However, a matrix factorization based algorithm…

Information Retrieval · Computer Science 2018-05-15 ThaiBinh Nguyen , Atsuhiro Takasu

Embedding models, which learn latent representations of users and items based on user-item interaction patterns, are a key component of recommendation systems. In many applications, contextual constraints need to be applied to refine…

Information Retrieval · Computer Science 2019-07-04 Syrine Krichene , Mike Gartrell , Clement Calauzenes

The main idea of multimodal recommendation is the rational utilization of the item's multimodal information to improve the recommendation performance. Previous works directly integrate item multimodal features with item ID embeddings,…

Information Retrieval · Computer Science 2023-04-25 Yan Zhou , Jie Guo , Hao Sun , Bin Song , Fei Richard Yu

Matrix factorization (MF) is one of the most efficient methods for rating predictions. MF learns user and item representations by factorizing the user-item rating matrix. Further, textual contents are integrated to conventional MF to…

Information Retrieval · Computer Science 2021-05-13 ThaiBinh Nguyen , Atsuhiro Takasu

Multi-scenario recommendation is dedicated to retrieve relevant items for users in multiple scenarios, which is ubiquitous in industrial recommendation systems. These scenarios enjoy portions of overlaps in users and items, while the…

Information Retrieval · Computer Science 2022-08-25 Yuanliang Zhang , Xiaofeng Wang , Jinxin Hu , Ke Gao , Chenyi Lei , Fei Fang

Standard Collaborative Filtering (CF) algorithms make use of interactions between users and items in the form of implicit or explicit ratings alone for generating recommendations. Similarity among users or items is calculated purely based…

Information Retrieval · Computer Science 2014-02-26 Jobin Wilson , Santanu Chaudhury , Brejesh Lall , Prateek Kapadia

Recommender systems are one of the most successful applications of machine learning and data science. They are successful in a wide variety of application domains, including e-commerce, media streaming content, email marketing, and…

Information Retrieval · Computer Science 2023-04-04 Juan Pablo Equihua , Maged Ali , Henrik Nordmark , Berthold Lausen

Recommendation systems often rely on point-wise loss metrics such as the mean squared error. However, in real recommendation settings only few items are presented to a user. This observation has recently encouraged the use of rank-based…

Machine Learning · Computer Science 2015-11-05 Phong Nguyen , Jun Wang , Alexandros Kalousis

Complementary item recommendations are a ubiquitous feature of modern e-commerce sites. Such recommendations are highly effective when they are based on collaborative signals like co-purchase statistics. In certain online marketplaces,…

Information Retrieval · Computer Science 2023-03-13 Koby Bibas , Oren Sar Shalom , Dietmar Jannach

We see widespread adoption of slate recommender systems, where an ordered item list is fed to the user based on the user interests and items' content. For each recommendation, the user can select one or several items from the list for…

Information Retrieval · Computer Science 2023-02-27 Yi Ren , Xiao Han , Xu Zhao , Shenzheng Zhang , Yan Zhang

In recommender systems, models mostly use a combination of embedding layers and multilayer feedforward neural networks. The high-dimensional sparse original features are downscaled in the embedding layer and then fed into the fully…

Information Retrieval · Computer Science 2022-05-19 Mohan Hasama , Jing Li

Recommender systems increasingly incorporate textual reviews to enrich user and item representations. However, most review-aware models remain optimized for rating prediction rather than ranking quality. This misalignment limits their…

A major challenge in collaborative filtering methods is how to produce recommendations for cold items (items with no ratings), or integrate cold item into an existing catalog. Over the years, a variety of hybrid recommendation models have…

Information Retrieval · Computer Science 2021-12-15 Oren Barkan , Roy Hirsch , Ori Katz , Avi Caciularu , Jonathan Weill , Noam Koenigstein

Collaborative filtering (CF) is widely used to learn informative latent representations of users and items from observed interactions. Existing CF-based methods commonly adopt negative sampling to discriminate different items. Training with…

Information Retrieval · Computer Science 2023-05-02 Xin Zhou , Aixin Sun , Yong Liu , Jie Zhang , Chunyan Miao

Researchers have begun to utilize heterogeneous knowledge graphs (KGs) as auxiliary information in recommendation systems to mitigate the cold start and sparsity issues. However, utilizing a graph neural network (GNN) to capture information…

Information Retrieval · Computer Science 2020-05-27 Chang-You Tai , Meng-Ru Wu , Yun-Wei Chu , Shao-Yu Chu , Lun-Wei Ku

Side-information Integrated Sequential Recommendation (SISR) benefits from auxiliary item information to infer hidden user preferences, which is particularly effective for sparse interactions and cold-start scenarios. However, existing…

Information Retrieval · Computer Science 2025-05-21 Hye-young Kim , Minjin Choi , Sunkyung Lee , Ilwoong Baek , Jongwuk Lee
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