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Inspired by e-participation systems, in this paper we propose a new model to represent human debates and methods to obtain collective conclusions from them. This model overcomes drawbacks of existing approaches by allowing users to…
Customers post online reviews at any time. With the timestamp of online reviews, they can be regarded as a flow of information. With this characteristic, designers can capture the changes in customer feedback to help set up product…
We present a novel summarization framework for reviews of products and services by selecting informative and concise text segments from the reviews. Our method consists of two major steps. First, we identify five frequently occurring…
Online reputation systems are commonly used by e-commerce providers nowadays. In order to generate an objective ranking of online items' quality according to users' ratings, many sophisticated algorithms have been proposed in the…
With increasing importance of e-commerce, many websites have emerged where users can express their opinions about products, such as movies, books, songs, etc. Such interactions can be modeled as bipartite graphs where the weight of the…
Many E-commerce sites now offer product-specific question answering platforms for users to communicate with each other by posting and answering questions during online shopping. However, the multiple answers provided by ordinary users…
Sentiment analysis is an essential part of text analysis, which is a larger field that includes determining and evaluating the author's emotional state. This method is essential since it makes it easier to comprehend consumers' feelings,…
In electronic marketplaces, after each transaction buyers will rate the products provided by the sellers. To decide the most trustworthy sellers to transact with, buyers rely on trust models to leverage these ratings to evaluate the…
The ascent of the Internet has caused numerous adjustments in our lives. The Internet has radically changed the manner in which we carry on with our lives, the manner in which we spend our occasions, how we speak with one another day by…
The growing incidents of counterfeiting and associated economic and health consequences necessitate the development of active surveillance systems capable of producing timely and reliable information for all stake holders in the…
Social media has gained an immense popularity over the last decade. People tend to express opinions about their daily encounters on social media freely. These daily encounters include the places they traveled, hotels or restaurants they…
Nowadays peoples are actively involved in giving comments and reviews on social networking websites and other websites like shopping websites, news websites etc. large number of people everyday share their opinion on the web, results is a…
The text of a review expresses the sentiment a customer has towards a particular product. This is exploited in sentiment analysis where machine learning models are used to predict the review score from the text of the review. Furthermore,…
Web search engines are frequently used to access information about products. This has increased in recent times with the rising popularity of e-commerce. However, there is limited understanding of what users search for and their intents…
In the face of the growing global influence and prevalence of Chinese technology companies, governments worldwide have expressed concern and mistrust toward these companies. There is a scarcity of research that specifically examines the…
We present a neural framework for opinion summarization from online product reviews which is knowledge-lean and only requires light supervision (e.g., in the form of product domain labels and user-provided ratings). Our method combines two…
Multiple-choice Reading Comprehension (MCRC) models aim to select the correct answer from a set of candidate options for a given question. However, they typically lack the ability to explain the reasoning behind their choices. In this…
Social media have been widely exploited to detect and gather relevant information about opinions and events. However, the relevance of the information is very subjective and rather depends on the application and the end-users. In this…
Consumers often react expressively to products such as food samples, perfume, jewelry, sunglasses, and clothing accessories. This research discusses a multimodal affect recognition system developed to classify whether a consumer likes or…
Sentiment analysis is a widely researched area within Natural Language Processing (NLP), attracting significant interest due to the advent of automated solutions. Despite this, the task remains challenging because of the inherent complexity…