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Non-goal oriented dialog agents (i.e. chatbots) aim to produce varying and engaging conversations with a user; however, they typically exhibit either inconsistent personality across conversations or the average personality of all users.…

Computation and Language · Computer Science 2020-05-14 Alex Boyd , Raul Puri , Mohammad Shoeybi , Mostofa Patwary , Bryan Catanzaro

There is an increasing focus on model-based dialog evaluation metrics such as ADEM, RUBER, and the more recent BERT-based metrics. These models aim to assign a high score to all relevant responses and a low score to all irrelevant…

Computation and Language · Computer Science 2020-09-25 Ananya B. Sai , Akash Kumar Mohankumar , Siddhartha Arora , Mitesh M. Khapra

A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots…

Computation and Language · Computer Science 2019-08-26 Richard Csaky

Fully data driven Chatbots for non-goal oriented dialogues are known to suffer from inconsistent behaviour across their turns, stemming from a general difficulty in controlling parameters like their assumed background personality and…

Computation and Language · Computer Science 2020-03-31 Fabian Galetzka , Chukwuemeka U. Eneh , David Schlangen

Multimodal reward models are crucial for aligning multimodal large language models with human preferences. Recent works have incorporated reasoning capabilities into these models, achieving promising results. However, training these models…

Artificial Intelligence · Computer Science 2026-02-03 Shidong Yang , Tongwen Huang , Hao Wen , Yong Wang , Li Chen , Xiangxiang Chu

Open-domain dialog systems (also known as chatbots) have increasingly drawn attention in natural language processing. Some of the recent work aims at incorporating affect information into sequence-to-sequence neural dialog modeling, making…

Computation and Language · Computer Science 2020-06-25 Yubo Xie , Ekaterina Svikhnushina , Pearl Pu

In this work, we evaluate various existing dialogue relevance metrics, find strong dependency on the dataset, often with poor correlation with human scores of relevance, and propose modifications to reduce data requirements and domain…

Computation and Language · Computer Science 2022-06-07 Ian Berlot-Attwell , Frank Rudzicz

Accurate automatic evaluation metrics for open-domain dialogs are in high demand. Existing model-based metrics for system response evaluation are trained on human annotated data, which is cumbersome to collect. In this work, we propose to…

Computation and Language · Computer Science 2022-03-29 Sarik Ghazarian , Behnam Hedayatnia , Alexandros Papangelis , Yang Liu , Dilek Hakkani-Tur

Existing conversational datasets consist either of written proxies for dialog or small-scale transcriptions of natural speech. We introduce 'Interview': a large-scale (105K conversations) media dialog dataset collected from news interview…

Computation and Language · Computer Science 2020-04-08 Bodhisattwa Prasad Majumder , Shuyang Li , Jianmo Ni , Julian McAuley

Current dialogue systems are not very engaging for users, especially when trained end-to-end without relying on proactive reengaging scripted strategies. Zhang et al. (2018) showed that the engagement level of end-to-end dialogue models…

Computation and Language · Computer Science 2018-09-07 Pierre-Emmanuel Mazaré , Samuel Humeau , Martin Raison , Antoine Bordes

The ubiquitous nature of chatbots and their interaction with users generate an enormous amount of data. Can we improve chatbots using this data? A self-feeding chatbot improves itself by asking natural language feedback when a user is…

Computation and Language · Computer Science 2020-10-16 Makesh Narsimhan Sreedhar , Kun Ni , Siva Reddy

How to effectively utilize the dialogue history is a crucial problem in multi-turn dialogue generation. Previous works usually employ various neural network architectures (e.g., recurrent neural networks, attention mechanisms, and…

Computation and Language · Computer Science 2020-08-14 Changying Hao , Liang Pang , Yanyan Lan , Fei Sun , Jiafeng Guo , Xueqi Cheng

Smooth and effective communication requires the ability to perform latent or explicit commonsense inference. Prior commonsense reasoning benchmarks (such as SocialIQA and CommonsenseQA) mainly focus on the discriminative task of choosing…

Computation and Language · Computer Science 2021-09-23 Pei Zhou , Karthik Gopalakrishnan , Behnam Hedayatnia , Seokhwan Kim , Jay Pujara , Xiang Ren , Yang Liu , Dilek Hakkani-Tur

Goal-oriented dialog systems enable users to complete specific goals like requesting information about a movie or booking a ticket. Typically the dialog system pipeline contains multiple ML models, including natural language understanding,…

Knowledge-grounded dialogue systems are intended to convey information that is based on evidence provided in a given source text. We discuss the challenges of training a generative neural dialogue model for such systems that is controlled…

Computation and Language · Computer Science 2021-07-16 Hannah Rashkin , David Reitter , Gaurav Singh Tomar , Dipanjan Das

Dialogue systems play an increasingly important role in various aspects of our daily life. It is evident from recent research that dialogue systems trained on human conversation data are biased. In particular, they can produce responses…

Computation and Language · Computer Science 2020-11-03 Haochen Liu , Wentao Wang , Yiqi Wang , Hui Liu , Zitao Liu , Jiliang Tang

While neural conversation models have shown great potentials towards generating informative and engaging responses via introducing external knowledge, learning such a model often requires knowledge-grounded dialogues that are difficult to…

Computation and Language · Computer Science 2021-05-17 Linxiao Li , Can Xu , Wei Wu , Yufan Zhao , Xueliang Zhao , Chongyang Tao

Statistical spoken dialogue systems usually rely on a single- or multi-domain dialogue model that is restricted in its capabilities of modelling complex dialogue structures, e.g., relations. In this work, we propose a novel dialogue model…

Computation and Language · Computer Science 2019-01-09 Stefan Ultes , Paweł\ Budzianowski , Iñigo Casanueva , Lina Rojas-Barahona , Bo-Hsiang Tseng , Yen-Chen Wu , Steve Young , Milica Gašić

We propose a novel preference alignment framework for improving spoken dialogue models on real-time conversations from user interactions. Current preference learning methods primarily focus on text-based language models, and are not…

Computation and Language · Computer Science 2025-06-27 Anne Wu , Laurent Mazaré , Neil Zeghidour , Alexandre Défossez

Despite the recent advances in open-domain dialogue systems, building a reliable evaluation metric is still a challenging problem. Recent studies proposed learnable metrics based on classification models trained to distinguish the correct…

Computation and Language · Computer Science 2023-05-26 ChaeHun Park , Seungil Chad Lee , Daniel Rim , Jaegul Choo