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Conversational information access is an emerging research area. Currently, human evaluation is used for end-to-end system evaluation, which is both very time and resource intensive at scale, and thus becomes a bottleneck of progress. As an…

Information Retrieval · Computer Science 2020-06-17 Shuo Zhang , Krisztian Balog

Recent research focuses beyond recommendation accuracy, towards human factors that influence the acceptance of recommendations, such as user satisfaction, trust, transparency and sense of control.We present a generic interactive recommender…

Information Retrieval · Computer Science 2019-10-09 Oznur Alkan , Massimiliano Mattetti , Elizabeth M. Daly , Adi Botea , Inge Vejsbjerg

Recommender systems play a central role in numerous real-life applications, yet evaluating their performance remains a significant challenge due to the gap between offline metrics and online behaviors. Given the scarcity and limits (e.g.,…

Information Retrieval · Computer Science 2025-04-18 Nicolas Bougie , Narimasa Watanabe

Imagine a food recommender system -- how would we check if it is \emph{causing} and fostering unhealthy eating habits or merely reflecting users' interests? How much of a user's experience over time with a recommender is caused by the…

Machine Learning · Computer Science 2021-01-13 Sirui Yao , Yoni Halpern , Nithum Thain , Xuezhi Wang , Kang Lee , Flavien Prost , Ed H. Chi , Jilin Chen , Alex Beutel

Conversational recommender systems aim to interactively support online users in their information search and decision-making processes in an intuitive way. With the latest advances in voice-controlled devices, natural language processing,…

Information Retrieval · Computer Science 2022-10-31 Dietmar Jannach

Traditional recommender systems primarily rely on a single type of user-item interaction, such as item purchases or ratings, to predict user preferences. However, in real-world scenarios, users engage in a variety of behaviors, such as…

Information Retrieval · Computer Science 2025-03-11 Kyungho Kim , Sunwoo Kim , Geon Lee , Jinhong Jung , Kijung Shin

Recommender systems play a pivotal role in helping users navigate an overwhelming selection of products and services. On online platforms, users have the opportunity to share feedback in various modes, including numerical ratings, textual…

Information Retrieval · Computer Science 2025-05-27 Emrul Hasan , Mizanur Rahman , Chen Ding , Jimmy Xiangji Huang , Shaina Raza

Digital platforms such as social media and e-commerce websites adopt Recommender Systems to provide value to the user. However, the social consequences deriving from their adoption are still unclear. Many scholars argue that recommenders…

Information Retrieval · Computer Science 2024-09-26 Erica Coppolillo , Simone Mungari , Ettore Ritacco , Francesco Fabbri , Marco Minici , Francesco Bonchi , Giuseppe Manco

Recommender systems are expected to be assistants that help human users find relevant information automatically without explicit queries. As recommender systems evolve, increasingly sophisticated learning techniques are applied and have…

Information Retrieval · Computer Science 2023-12-19 Zhengbang Zhu , Rongjun Qin , Junjie Huang , Xinyi Dai , Yang Yu , Yong Yu , Weinan Zhang

Recommender systems have become increasingly important with the rise of the web as a medium for electronic and business transactions. One of the key drivers of this technology is the ease with which users can provide feedback about their…

Information Retrieval · Computer Science 2024-11-05 Dong Li

The closed feedback loop in recommender systems is a common setting that can lead to different types of biases. Several studies have dealt with these biases by designing methods to mitigate their effect on the recommendations. However, most…

Information Retrieval · Computer Science 2020-09-01 Sami Khenissi , Mariem Boujelbene , Olfa Nasraoui

Information access systems, such as search engines, recommender systems, and conversational assistants, have become integral to our daily lives as they help us satisfy our information needs. However, evaluating the effectiveness of these…

Human-Computer Interaction · Computer Science 2026-04-21 Krisztian Balog , ChengXiang Zhai

Many recommendation algorithms rely on user data to generate recommendations. However, these recommendations also affect the data obtained from future users. This work aims to understand the effects of this dynamic interaction. We propose a…

Machine Learning · Statistics 2018-03-29 Sven Schmit , Carlos Riquelme

In Conversational Recommendation Systems (CRS), a user can provide feedback on recommended items at each interaction turn, leading the CRS towards more desirable recommendations. Currently, different types of CRS offer various possibilities…

Information Retrieval · Computer Science 2024-01-12 Maria Vlachou , Craig Macdonald

Recommender systems continuously interact with users, creating feedback loops that shape both individual behavior and collective market dynamics. This paper introduces a simulation framework to model these loops in online retail…

Information Retrieval · Computer Science 2025-10-17 Gabriele Barlacchi , Margherita Lalli , Emanuele Ferragina , Fosca Giannotti , Luca Pappalardo

Research and development on conversational recommender systems (CRSs) critically depends on sound and reliable evaluation methodologies. However, the interactive nature of these systems poses significant challenges for automatic evaluation.…

Information Retrieval · Computer Science 2025-10-08 Nolwenn Bernard , Krisztian Balog

This study empirically examines the "Evaluative AI" framework, which aims to enhance the decision-making process for AI users by transitioning from a recommendation-based approach to a hypothesis-driven one. Rather than offering direct…

Human-Computer Interaction · Computer Science 2024-11-14 Jaroslaw Kornowicz

Offline evaluations of recommender systems attempt to estimate users' satisfaction with recommendations using static data from prior user interactions. These evaluations provide researchers and developers with first approximations of the…

Information Retrieval · Computer Science 2020-01-28 Mucun Tian , Michael D. Ekstrand

Recommender systems usually face the problem of serving the same recommendations across multiple sessions regardless of whether the user is interested in them or not, thereby reducing their effectiveness. To add freshness to the recommended…

Information Retrieval · Computer Science 2016-04-27 Hari Krishna Malladi , Saikiran Thunuguntla

The majority of recommendation algorithms are evaluated on the basis of historic benchmark datasets. Evaluation on historic benchmark datasets is quick and cheap to conduct, yet excludes the viewpoint of users who actually consume…

Information Retrieval · Computer Science 2022-12-15 Tobias Eichinger , Ananta Lamichhane
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