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Many researchers motivate explainable AI with studies showing that human-AI team performance on decision-making tasks improves when the AI explains its recommendations. However, prior studies observed improvements from explanations only…

Artificial Intelligence · Computer Science 2021-01-14 Gagan Bansal , Tongshuang Wu , Joyce Zhou , Raymond Fok , Besmira Nushi , Ece Kamar , Marco Tulio Ribeiro , Daniel S. Weld

Explainable Artificial Intelligence (XAI) has emerged as a critical area of research to unravel the opaque inner logic of (deep) machine learning models. Among the various XAI techniques proposed in the literature, counterfactual…

Artificial Intelligence · Computer Science 2025-01-28 Flavio Giorgi , Cesare Campagnano , Fabrizio Silvestri , Gabriele Tolomei

Explainable AI (XAI) methods provide explanations of AI models, but our understanding of how they compare with human explanations remains limited. In image classification, we found that humans adopted more explorative attention strategies…

Human-Computer Interaction · Computer Science 2023-04-11 Ruoxi Qi , Yueyuan Zheng , Yi Yang , Caleb Chen Cao , Janet H. Hsiao

Counterfactual explanations have emerged as a popular solution for the eXplainable AI (XAI) problem of elucidating the predictions of black-box deep-learning systems due to their psychological validity, flexibility across problem domains…

Machine Learning · Computer Science 2022-12-20 Eoin Delaney , Arjun Pakrashi , Derek Greene , Mark T. Keane

With Artificial Intelligence (AI) becoming ubiquitous in every application domain, the need for explanations is paramount to enhance transparency and trust among non-technical users. Despite the potential shown by Explainable AI (XAI) for…

Human-Computer Interaction · Computer Science 2024-02-05 Aditya Bhattacharya

Artificial intelligence (AI) provides considerable opportunities to assist human work. However, one crucial challenge of human-AI collaboration is that many AI algorithms operate in a black-box manner where the way how the AI makes…

Human-Computer Interaction · Computer Science 2024-06-13 Julian Senoner , Simon Schallmoser , Bernhard Kratzwald , Stefan Feuerriegel , Torbjørn Netland

We examine how users perceive the limitations of an AI system when it encounters a task that it cannot perform perfectly and whether providing explanations alongside its answers aids users in constructing an appropriate mental model of the…

Computation and Language · Computer Science 2025-06-24 Judith Sieker , Simeon Junker , Ronja Utescher , Nazia Attari , Heiko Wersing , Hendrik Buschmeier , Sina Zarrieß

A central goal of explainable artificial intelligence (XAI) is to improve the trust relationship in human-AI interaction. One assumption underlying research in transparent AI systems is that explanations help to better assess predictions of…

Artificial Intelligence · Computer Science 2021-06-23 Felix Biessmann , Viktor Treu

Explainable Artificial Intelligence (XAI) techniques are frequently required by users in many AI systems with the goal of understanding complex models, their associated predictions, and gaining trust. While suitable for some specific tasks…

Human-Computer Interaction · Computer Science 2023-03-22 Savio Rozario , George Čevora

Explainable artificial intelligence (XAI) aims to make machine learning models more transparent. While many approaches focus on generating explanations post-hoc, interpretable approaches, which generate the explanations intrinsically…

Computation and Language · Computer Science 2024-12-12 Pascal Tilli , Ngoc Thang Vu

This paper addresses the challenge of selecting explanations for XAI (Explainable AI)-based Intelligent Decision Support Systems (IDSSs). IDSSs have shown promise in improving user decisions through XAI-generated explanations along with AI…

Human-Computer Interaction · Computer Science 2024-05-28 Yosuke Fukuchi , Seiji Yamada

Explainable artificial intelligence techniques are developed at breakneck speed, but suitable evaluation approaches lag behind. With explainers becoming increasingly complex and a lack of consensus on how to assess their utility, it is…

Human-Computer Interaction · Computer Science 2023-04-18 Edward Small , Yueqing Xuan , Danula Hettiachchi , Kacper Sokol

Explanation is key to people having confidence in high-stakes AI systems. However, machine-learning-based systems -- which account for almost all current AI -- can't explain because they are usually black boxes. The explainable AI (XAI)…

Artificial Intelligence · Computer Science 2024-09-30 Sergei Nirenburg , Marjorie McShane , Kenneth W. Goodman , Sanjay Oruganti

As reliance on AI systems for decision-making grows, it becomes critical to ensure that human users can appropriately balance trust in AI suggestions with their own judgment, especially in high-stakes domains like healthcare. However, human…

Human-Computer Interaction · Computer Science 2025-01-29 Zichen Chen , Yunhao Luo , Misha Sra

While a vast collection of explainable AI (XAI) algorithms have been developed in recent years, they are often criticized for significant gaps with how humans produce and consume explanations. As a result, current XAI techniques are often…

Artificial Intelligence · Computer Science 2023-08-08 Vivian Lai , Yiming Zhang , Chacha Chen , Q. Vera Liao , Chenhao Tan

Explainable artificially intelligent (XAI) systems form part of sociotechnical systems, e.g., human+AI teams tasked with making decisions. Yet, current XAI systems are rarely evaluated by measuring the performance of human+AI teams on…

Artificial Intelligence · Computer Science 2020-01-24 Zana Buçinca , Phoebe Lin , Krzysztof Z. Gajos , Elena L. Glassman

Explainable artificial intelligence is a research field that tries to provide more transparency for autonomous intelligent systems. Explainability has been used, particularly in reinforcement learning and robotic scenarios, to better…

Artificial Intelligence · Computer Science 2022-07-08 Francisco Cruz , Charlotte Young , Richard Dazeley , Peter Vamplew

Explainable AI (XAI) is an active research area to interpret a neural network's decision by ensuring transparency and trust in the task-specified learned models. Recently, perturbation-based model analysis has shown better interpretation,…

Computer Vision and Pattern Recognition · Computer Science 2021-02-17 Mahesh Sudhakar , Sam Sattarzadeh , Konstantinos N. Plataniotis , Jongseong Jang , Yeonjeong Jeong , Hyunwoo Kim

Explainable AI (XAI) has been proposed as a valuable tool to assist in downstream tasks involving human and AI collaboration. Perhaps the most psychologically valid XAI techniques are case based approaches which display 'whole' exemplars to…

Artificial Intelligence · Computer Science 2023-11-07 Eoin Kenny , Eoin Delaney , Mark Keane

Artificial Intelligence algorithms have now become pervasive in multiple high-stakes domains. However, their internal logic can be obscure to humans. Explainable Artificial Intelligence aims to design tools and techniques to illustrate the…

Human-Computer Interaction · Computer Science 2024-04-29 Eleonora Cappuccio , Daniele Fadda , Rosa Lanzilotti , Salvatore Rinzivillo