Related papers: How should my chatbot interact? A survey on human-…
Chatbots, taking advantage of the success of the messaging apps and recent advances in Artificial Intelligence, have become very popular, from helping business to improve customer services to chatting to users for the sake of conversation…
The growing popularity of AI writing assistants creates exciting opportunities to support diverse writers. This study examines how personality shapes expectations for AI writing companions and how personality-informed design can enhance…
Intelligent conversational agents, or chatbots, can take on various identities and are increasingly engaging in more human-centered conversations with persuasive goals. However, little is known about how identities and inquiry strategies…
This paper examines some common problems in Human-Robot Interaction (HRI) causing failures and troubles in Chat. A given use case's design decisions start with the suitable robot, the suitable chatting model, identifying common problems…
We present CharacterChat, a concept and chatbot to support writers in creating fictional characters. Concretely, writers progressively turn the bot into their imagined character through conversation. We iteratively developed CharacterChat…
Both dialogue systems and chatbots aim at putting into action communication between humans and computers. However, instead of focusing on sophisticated techniques to perform natural language understanding, as the former usually do, chatbots…
Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a key to impact user experience - tones. In this work, we…
As generative AI chatbots become more personalized and emotionally responsive, they increasingly serve as companions, friends, and romantic partners. Yet these relationships are accompanied by significant uncertainty: users question the…
Search systems on the Web rely on user input to generate relevant results. Since early information retrieval systems, users are trained to issue keyword searches and adapt to the language of the system. Recent research has shown that users…
Regular physical activity is crucial for reducing the risk of non-communicable disease (NCD). With NCDs on the rise globally, there is an urgent need for effective health interventions, with chatbots emerging as a viable and cost-effective…
Socially Assistive Robots navigate highly sensible environments, which place high demands on safety and communication with users. The reasoning behind an SAR's actions must be transparent at any time to earn users' trust and acceptance.…
Modern technology driven information systems are part of our daily lives. However, this deep integration poses new challenges to the human computer interaction (HCI) professionals. With the rapid growth of mobile and cloud computing and the…
This work investigates the causal mechanism behind the effect of chatbot personification and persuasion strategies on users' perceptions and donation likelihood. In a 2 (personified vs. non-personified chatbot) x 2 (emotional vs. logical…
Chatbots' role in fostering self-reflection is now widely recognized, especially in inducing users' behavior change. While the benefits of 24/7 availability, scalability, and consistent responses have been demonstrated in contexts such as…
Recently, research in human-robot interaction began to consider a robot's influence at the group level. Despite the recent growth in research investigating the effects of robots within groups of people, our overall understanding of what…
Research in Human-Computer Interaction (HCI) has shown that caring for others, including both humans (e.g., close friends) and computers (e.g., Tamagotchi), can have a positive effect on people's wellbeing. However, we know less about the…
Our project aims at supporting the creation of sustainable and meaningful longer-term human-robot relationships through the creation of embodied robots with face recognition and natural language dialogue capabilities, which exploit and…
Across several branches of conversational interaction research including interactions with social robots, embodied agents, and conversational assistants, users have identified trust as a critical part of those interactions. Nevertheless,…
Conversational user interfaces (CUIs) have become an everyday technology for people the world over, as well as a booming area of research. Advances in voice synthesis and the emergence of chatbots powered by large language models (LLMs),…
Through advances in their conversational abilities, chatbots have started to request and process an increasing variety of sensitive personal information. The accurate disclosure of sensitive information is essential where it is used to…