Related papers: How should my chatbot interact? A survey on human-…
How we should design and interact with social artificial intelligence depends on the socio-relational role the AI is meant to emulate or occupy. In human society, relationships such as teacher-student, parent-child, neighbors, siblings, or…
Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…
Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…
Software bots have attracted increasing interest and popularity in both research and society. Their contributions span automation, digital twins, game characters with conscious-like behavior, and social media. However, there is still a lack…
Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…
Recent Large Language Model (LLM) based AI can exhibit recognizable and measurable personality traits during conversations to improve user experience. However, as human understandings of their personality traits can be affected by their…
When two people pay attention to each other and are interested in what the other has to say or write, they almost instantly adapt their writing/speaking style to match the other. For a successful interaction with a user, chatbots and…
Customer service is a setting that calls for empathy in live human agent responses. Recent advances have demonstrated how open-domain chatbots can be trained to demonstrate empathy when responding to live human utterances. We show that a…
Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…
As large language model (LLM)-enhanced chatbots become increasingly expressive and socially responsive, many users begin forming companionship-like bonds with them. This study investigates how using AI companions relates to psychological…
Personalized support is essential to fulfill individuals' emotional needs and sustain their mental well-being. Large language models (LLMs), with great customization flexibility, hold promises to enable individuals to create their own…
The rapid advancement of Artificial Intelligence has resulted in the advent of Large Language Models (LLMs) with the capacity to produce text that closely resembles human communication. These models have been seamlessly integrated into…
As the wide adoption of intelligent chatbot in human daily life, user demands for such systems evolve from basic task-solving conversations to more casual and friend-like communication. To meet the user needs and build emotional bond with…
Chatbot technology is increasingly emerging as a virtual assistant. Chatbots could allow individuals and organizations to accomplish objectives that are currently not fully optimized for collaboration across an intergenerational context.…
The ubiquity of smartphones has led to an increase in on demand healthcare being supplied. For example, people can share their illness-related experiences with others similar to themselves, and healthcare experts can offer advice for better…
As social service robots become commonplace, it is essential for them to effectively interpret human signals, such as verbal, gesture, and eye gaze, when people need to focus on their primary tasks to minimize interruptions and…
Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…
Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…
Previous researches on dialogue system assessment usually focus on the quality evaluation (e.g. fluency, relevance, etc) of responses generated by the chatbots, which are local and technical metrics. For a chatbot which responds to millions…
LLM based chatbots have become central interfaces in technical, educational, and analytical domains, supporting tasks such as code reasoning, problem solving, and information exploration. As these systems scale, sustainability concerns have…