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In mobile network, a complaint hotspot problem often affects even thousands of users' service and leads to significant economic losses and bulk complaints. In this paper, we propose an approach to predict a customer complaint based on…

Networking and Internet Architecture · Computer Science 2020-05-07 Lin Zhu , Juan Zhao , Yiting Wang , Juanlan Feng , Chao Deng , Zhenning Huang , Hui Li

With the advent of 4G, there has been a huge consumption of data and the availability of mobile networks has become paramount. Also, with the burst of network traffic based on user consumption, data availability and network anomalies have…

Machine Learning · Computer Science 2020-10-27 Srikanth Chandar , Muvazima Mansoor , Mohina Ahmadi , Hrishikesh Badve , Deepesh Sahoo , Bharath Katragadda

We investigated how the application of deep learning, specifically the use of convolutional networks trained with GPUs, can help to build better predictive models in telecommunication business environments, and fill this gap. In particular,…

Machine Learning · Computer Science 2016-07-15 Jaime Zaratiegui , Ana Montoro , Federico Castanedo

This paper studies the case of big data-based intelligent product potential customer mining internal competition in China Telecom Shanghai Company. Huge amounts of data based on big data table, the use of machine Learning and data analysis…

Computers and Society · Computer Science 2020-06-23 Duan Zhihua , Wang JiaLin

In mobile telecommunications, alarms act as early warning signals. They are triggered when a cell, the basic unit of radio coverage, shuts down or behaves abnormally. This signals a degradation in service quality, which directly affects the…

Networking and Internet Architecture · Computer Science 2026-05-05 Ayon Roy , Sadman Sharif , Shiva Prasad Sarkar

Detecting faults and SLA violations in a timely manner is critical for telecom providers, in order to avoid loss in business, revenue and reputation. At the same time predicting SLA violations for user services in telecom environments is…

Networking and Internet Architecture · Computer Science 2015-09-07 Jawwad Ahmed , Andreas Johnsson , Rerngvit Yanggratoke , John Ardelius , Christofer Flinta , Rolf Stadler

Low latency and high availability of an app or a web service are key, amongst other factors, to the overall user experience (which in turn directly impacts the bottomline). Exogenic and/or endogenic factors often give rise to breakouts in…

Methodology · Statistics 2014-12-01 Nicholas A. James , Arun Kejariwal , David S. Matteson

Customer retention or churn prevention is a challenging task of a telecom operator. One of the effective approaches is to offer some attractive incentive or additional services or money to the subscribers for keeping them engaged and make…

Machine Learning · Statistics 2023-08-25 Piyush Kanti Bhunre , Tanmay Sen , Arijit Sarkar

Social network alignment has been an important research problem for social network analysis in recent years. With the identified shared users across networks, it will provide researchers with the opportunity to achieve a more comprehensive…

Social and Information Networks · Computer Science 2020-07-07 Yuxiang Ren , Lin Meng , Jiawei Zhang

While recommender systems (RSs) traditionally rely on extensive individual user data, regulatory and technological shifts necessitate reliance on aggregated user information. This shift significantly impacts the recommendation process,…

Information Retrieval · Computer Science 2025-02-27 Gur Keinan , Omer Ben-Porat

Click-through rate (CTR) prediction is one of the core tasks in recommender systems. User behavior sequences, as one of the most effective features, can accurately reflect user preferences and significantly improve prediction accuracy.…

Information Retrieval · Computer Science 2026-04-28 Xiaolong Chen , Haoyi Zhao , Xu Huang , Defu Lian

Data centers have become ubiquitous for today's businesses. From banks to startups, they rely on cloud infrastructure to deploy user applications. In this context, it is vital to provide users with application performance guarantees.…

Networking and Internet Architecture · Computer Science 2024-08-26 Diana Andreea Popescu

In online internet advertising, machine learning models are widely used to compute the likelihood of a user engaging with product related advertisements. However, the performance of traditional machine learning models is often impacted due…

Information Retrieval · Computer Science 2018-06-22 Marcelo Tallis , Pranjul Yadav

In online retail, customer acquisition typically incurs higher costs than customer retention, motivating firms to invest in churn analytics. However, many contemporary churn models operate as opaque black boxes, limiting insight into the…

Artificial Intelligence · Computer Science 2026-04-07 Indrajith Ekanayake , Sanjula De Alwis

Link prediction analysis becomes vital to acquire a deeper understanding of events underlying social networks interactions and connections especially in current evolving and large-scale social networks. Traditional link prediction…

Social and Information Networks · Computer Science 2022-08-23 Nur Nasuha Daud , Siti Hafizah Ab Hamid , Chempaka Seri , Muntadher Saadoon , Nor Badrul Anuar

Click-Through Rate (CTR) prediction is one of the main tasks of the recommendation system, which is conducted by a user for different items to give the recommendation results. Cross-domain CTR prediction models have been proposed to…

Information Retrieval · Computer Science 2023-05-23 Menglin Kong , Muzhou Hou , Shaojie Zhao , Feng Liu , Ri Su , Yinghao Chen

Click-through rate (CTR) prediction is critical for industrial applications such as recommender system and online advertising. Practically, it plays an important role for CTR modeling in these applications by mining user interest from rich…

Information Retrieval · Computer Science 2019-05-27 Qi Pi , Weijie Bian , Guorui Zhou , Xiaoqiang Zhu , Kun Gai

Demand forecasting in supply chain management (SCM) is critical for optimizing inventory, reducing waste, and improving customer satisfaction. Conventional approaches frequently neglect external influences like weather, festivities, and…

Machine Learning · Computer Science 2026-01-09 Anees Fatima , Mohammad Abdus Salam

Telecommunication networks play a critical role in modern society. With the arrival of 5G networks, these systems are becoming even more diversified, integrated, and intelligent. Traffic forecasting is one of the key components in such a…

Machine Learning · Computer Science 2020-09-22 Marcus Kalander , Min Zhou , Chengzhi Zhang , Hanling Yi , Lujia Pan

Big data applications and analytics are employed in many sectors for a variety of goals: improving customers satisfaction, predicting market behavior or improving processes in public health. These applications consist of complex software…

Distributed, Parallel, and Cluster Computing · Computer Science 2021-08-30 Alexandre Maros , Fabricio Murai , Ana Paula Couto da Silva , Jussara M. Almeida , Marco Lattuada , Eugenio Gianniti , Marjan Hosseini , Danilo Ardagna