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Acquiring accurate summarization and sentiment from user reviews is an essential component of modern e-commerce platforms. Review summarization aims at generating a concise summary that describes the key opinions and sentiment of a review,…
Maintenance is a dominant component of software cost, and localizing reported defects is a significant component of maintenance. We propose a scalable approach that leverages the natural language present in both defect reports and source…
Just as user preferences change with time, item reviews also reflect those same preference changes. In a nutshell, if one is to sequentially incorporate review content knowledge into recommender systems, one is naturally led to dynamical…
Mobile operating systems (OS) are frequently updated, but such updates can unintentionally degrade user experience by introducing performance regressions. Existing detection techniques often rely on system-level metrics (e.g., CPU or memory…
Software visualization approaches for code reviews are often implemented as standalone applications, which use static code analysis. The goal is to visualize the structural changes introduced by a pull / merge request to facilitate the…
It is known that user-centered approaches to requirements engineering in general lead to a better suited product for the end-users. LLM4RE provides promising approaches to support the requirements elicitation process (e.g. classification of…
Enterprises are always on the lookout for tools that analyze end-users perspectives on their products. In particular, app reviews have been assessed as useful for guiding improvement efforts and software evolution, however, developers find…
Interpreting the performance results of models that attempt to realize user behavior in platforms that employ recommenders is a big challenge that researchers and practitioners continue to face. Although current evaluation tools possess the…
$\textbf{Context}$: The release planning of mobile apps has become an area of active research, with most studies centering on app analysis through release notes in the Apple App Store and tracking user reviews via issue trackers. However,…
Modern Code Review (MCR) is the process of reviewing new code changes that need to be merged with an existing codebase. As a developer, one may receive many code review requests every day, i.e., the review requests need to be prioritised.…
A new form of caching, namely application-level caching, has been recently employed in web applications to improve their performance and increase scalability. It consists of the insertion of caching logic into the application base code to…
As customer feedback becomes increasingly central to strategic growth, the ability to derive actionable insights from unstructured reviews is essential. While traditional AI-driven systems excel at predicting user preferences, far less work…
Text mining approaches are being used increasingly for business analytics. In particular, such approaches are now central to understanding users' feedback regarding systems delivered via online application distribution platforms such as…
With the proliferation of the e-commerce industry, analyzing customer feedback is becoming indispensable to a service provider. In recent days, it can be noticed that customers upload the purchased product images with their review scores.…
Data mining can be evaluated as a strategic tool to determine the customer profiles in order to learn customer expectations and requirements. Airline customers have different characteristics and if passenger reviews about their trip…
Exploring the tremendous amount of data efficiently to make a decision, similar to answering a complicated question, is challenging with many real-world application scenarios. In this context, automatic summarization has substantial…
Item recommendation task predicts a personalized ranking over a set of items for each individual user. One paradigm is the rating-based methods that concentrate on explicit feedbacks and hence face the difficulties in collecting them.…
Past work that improves document-level sentiment analysis by encoding user and product information has been limited to considering only the text of the current review. We investigate incorporating additional review text available at the…
Mobile apps are becoming an integral part of people's daily life by providing various functionalities, such as messaging and gaming. App developers try their best to ensure user experience during app development and maintenance to improve…
Usability describes quality attributes of application user interfaces that determine how effectively users can interact with them. Traditional usability evaluation methods require considerable expertise and resources, which can be…