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Mixed-initiative dialogue tasks involve repeated exchanges of information and conversational control. Conversational agents gain control by generating responses that follow particular dialogue intents or strategies, prescribed by a policy…

Computation and Language · Computer Science 2023-05-09 Maximillian Chen , Xiao Yu , Weiyan Shi , Urvi Awasthi , Zhou Yu

Improving user experience of a dialogue system often requires intensive developer effort to read conversation logs, run statistical analyses, and intuit the relative importance of system shortcomings. This paper presents a novel approach to…

Computation and Language · Computer Science 2021-11-02 James D. Finch , Sarah E. Finch , Jinho D. Choi

A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots…

Computation and Language · Computer Science 2019-08-26 Richard Csaky

Controllable text generation is an appealing but challenging task, which allows users to specify particular attributes of the generated outputs. In this paper, we propose a controllable dialogue generation model to steer response generation…

Computation and Language · Computer Science 2022-10-24 Zhe Hu , Zhiwei Cao , Hou Pong Chan , Jiachen Liu , Xinyan Xiao , Jinsong Su , Hua Wu

Discourse coherence plays an important role in the translation of one text. However, the previous reported models most focus on improving performance over individual sentence while ignoring cross-sentence links and dependencies, which…

Computation and Language · Computer Science 2018-11-15 Hao Xiong , Zhongjun He , Hua Wu , Haifeng Wang

Knowledge-grounded dialogue systems are intended to convey information that is based on evidence provided in a given source text. We discuss the challenges of training a generative neural dialogue model for such systems that is controlled…

Computation and Language · Computer Science 2021-07-16 Hannah Rashkin , David Reitter , Gaurav Singh Tomar , Dipanjan Das

Linguistic pragmatics state that a conversation's underlying speech acts can constrain the type of response which is appropriate at each turn in the conversation. When generating dialogue responses, neural dialogue agents struggle to…

Computation and Language · Computer Science 2023-04-07 Katherine Stasaski , Marti A. Hearst

To overcome the limitations of automated metrics (e.g. BLEU, METEOR) for evaluating dialogue systems, researchers typically use human judgments to provide convergent evidence. While it has been demonstrated that human judgments can suffer…

Computation and Language · Computer Science 2019-09-24 Sashank Santhanam , Samira Shaikh

Fully data driven Chatbots for non-goal oriented dialogues are known to suffer from inconsistent behaviour across their turns, stemming from a general difficulty in controlling parameters like their assumed background personality and…

Computation and Language · Computer Science 2020-03-31 Fabian Galetzka , Chukwuemeka U. Eneh , David Schlangen

Personal attributes represent structured information about a person, such as their hobbies, pets, family, likes and dislikes. We introduce the tasks of extracting and inferring personal attributes from human-human dialogue, and analyze the…

Computation and Language · Computer Science 2022-04-20 Zhilin Wang , Xuhui Zhou , Rik Koncel-Kedziorski , Alex Marin , Fei Xia

Stylistic variation is critical to render the utterances generated by conversational agents natural and engaging. In this paper, we focus on sequence-to-sequence models for open-domain dialogue response generation and propose a new method…

Computation and Language · Computer Science 2018-10-02 Yujie Xing , Raquel Fernández

Neural Chat Translation (NCT) aims to translate conversational text between speakers of different languages. Despite the promising performance of sentence-level and context-aware neural machine translation models, there still remain…

Computation and Language · Computer Science 2021-09-03 Yunlong Liang , Chulun Zhou , Fandong Meng , Jinan Xu , Yufeng Chen , Jinsong Su , Jie Zhou

Current state-of-the-art neural dialogue systems are mainly data-driven and are trained on human-generated responses. However, due to the subjectivity and open-ended nature of human conversations, the complexity of training dialogues varies…

Computation and Language · Computer Science 2020-03-17 Hengyi Cai , Hongshen Chen , Cheng Zhang , Yonghao Song , Xiaofang Zhao , Yangxi Li , Dongsheng Duan , Dawei Yin

Despite the multi-turn open-domain dialogue systems have attracted more and more attention and made great progress, the existing dialogue systems are still very boring. Nearly all the existing dialogue models only provide a response when…

Computation and Language · Computer Science 2019-12-23 Tian Lan , Xianling Mao , Heyan Huang , Wei Wei

There has been considerable progress made towards conversational models that generate coherent and fluent responses; however, this often involves training large language models on large dialogue datasets, such as Reddit. These large…

Computation and Language · Computer Science 2020-10-12 Andrea Madotto , Etsuko Ishii , Zhaojiang Lin , Sumanth Dathathri , Pascale Fung

As the text generation capabilities of large language models become increasingly prominent, recent studies have focused on controlling particular aspects of the generated text to make it more personalized. However, most research on…

Computation and Language · Computer Science 2024-02-08 Bashar Alhafni , Vivek Kulkarni , Dhruv Kumar , Vipul Raheja

Sharing ideas through communication with peers is the primary mode of human interaction. Consequently, extensive research has been conducted in the area of conversational AI, leading to an increase in the availability and diversity of…

Computation and Language · Computer Science 2024-05-24 Shivani Kumar , Sumit Bhatia , Milan Aggarwal , Tanmoy Chakraborty

High-quality feedback is essential for effective human-AI interaction. It bridges knowledge gaps, corrects digressions, and shapes system behavior; both during interaction and throughout model development. Yet despite its importance, human…

Human-Computer Interaction · Computer Science 2026-03-31 Nikhil Sharma , Zheng Zhang , Daniel Lee , Namita Krishnan , Guang-Jie Ren , Ziang Xiao , Yunyao Li

As dialogue systems and chatbots increasingly integrate into everyday interactions, the need for efficient and accurate evaluation methods becomes paramount. This study explores the comparative performance of human and AI assessments across…

Computation and Language · Computer Science 2024-09-11 Ike Ebubechukwu , Johane Takeuchi , Antonello Ceravola , Frank Joublin

The quality of a conversation goes beyond the individual quality of each reply, and instead emerges from how these combine into interactional dynamics that give the conversation its distinctive overall "shape". However, there is no robust…

Computation and Language · Computer Science 2025-09-23 Sang Min Jung , Kaixiang Zhang , Cristian Danescu-Niculescu-Mizil