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Conversational Artificial Intelligence (AI) systems have recently sky-rocketed in popularity and are now used in many applications, from car assistants to customer support. The development of conversational AI systems is supported by a…

Human-Computer Interaction · Computer Science 2020-12-23 Johan Aronsson , Philip Lu , Daniel Strüber , Thorsten Berger

Conversational AI systems combine AI-based solutions with the flexibility of conversational interfaces. However, most existing testing solutions do not straightforwardly adapt to the characteristics of conversational interaction or to the…

Software Engineering · Computer Science 2026-02-04 Elena Masserini

Software testing is an important part of the development cycle, yet it requires specialized expertise and substantial developer effort to adequately test software. Recent discoveries of the capabilities of large language models (LLMs)…

Software Engineering · Computer Science 2023-09-06 Robert Feldt , Sungmin Kang , Juyeon Yoon , Shin Yoo

Conversational agents have become ubiquitous, ranging from goal-oriented systems for helping with reservations to chit-chat models found in modern virtual assistants. In this survey paper, we explore this fascinating field. We look at some…

Artificial Intelligence · Computer Science 2018-03-29 Vinayak Mathur , Arpit Singh

Business process automation is a booming multi-billion-dollar industry that promises to remove menial tasks from workers' plates -- through the introduction of autonomous agents -- and free up their time and brain power for more creative…

Artificial Intelligence · Computer Science 2020-01-13 Yara Rizk , Abhishek Bhandwalder , Scott Boag , Tathagata Chakraborti , Vatche Isahagian , Yasaman Khazaeni , Falk Pollock , Merve Unuvar

Proactive dialogue systems, related to a wide range of real-world conversational applications, equip the conversational agent with the capability of leading the conversation direction towards achieving pre-defined targets or fulfilling…

Computation and Language · Computer Science 2023-05-10 Yang Deng , Wenqiang Lei , Wai Lam , Tat-Seng Chua

Vast improvements in natural language understanding and speech recognition have paved the way for conversational interaction with computers. While conversational agents have often been used for short goal-oriented dialog, we know little…

Human-Computer Interaction · Computer Science 2020-08-20 Jessica Van Brummelen , Kevin Weng , Phoebe Lin , Catherine Yeo

Bots are software systems designed to support users by automating a specific process, task, or activity. When such systems implement a conversational component to interact with the users, they are also known as conversational agents. Bots,…

Software Engineering · Computer Science 2025-03-18 Stefano Lambiase , Gemma Catolino , Fabio Palomba , Filomena Ferrucci

Automatic translation systems offer a powerful solution to bridge language barriers in scenarios where participants do not share a common language. However, these systems can introduce errors leading to misunderstandings and conversation…

Computation and Language · Computer Science 2025-07-01 José Pombal , Sweta Agrawal , Patrick Fernandes , Emmanouil Zaranis , André F. T. Martins

Intelligent Process Automation (IPA) is an emerging technology with a primary goal to assist the knowledge worker by taking care of repetitive, routine and low-cognitive tasks. Conversational agents that can interact with users in a natural…

Computation and Language · Computer Science 2020-05-22 Alena Moiseeva , Dietrich Trautmann , Michael Heimann , Hinrich Schütze

Agent-based simulations, especially those including communication, are complex to model and execute. To help researchers deal with this complexity and to encourage modular and maintainable research software, the Python-based framework mango…

Multiagent Systems · Computer Science 2023-11-30 Rico Schrage , Jens Sager , Jan Philipp Hörding , Stefanie Holly

Large Language Models (LLMs) challenge conventional automated programming assessment because students can now produce functionally correct code without demonstrating corresponding understanding. This paper makes two contributions. First, it…

Software Engineering · Computer Science 2026-04-09 Eduard Frankford , Erik Cikalleshi , Ruth Breu

Conversational recommender systems aim to interactively support online users in their information search and decision-making processes in an intuitive way. With the latest advances in voice-controlled devices, natural language processing,…

Information Retrieval · Computer Science 2022-10-31 Dietmar Jannach

Testing autonomous vehicles (AVs) requires complex oracles to determine if the AVs behavior conforms with specifications and humans' expectations. Available open source oracles are tightly embedded in the AV simulation software and are…

Software Engineering · Computer Science 2020-06-19 Ana Nora Evans , Mary Lou Soffa , Sebastian Elbaum

We will demonstrate a conversational products recommendation agent. This system shows how we combine research in personalized recommendation systems with research in dialogue systems to build a virtual sales agent. Based on new deep…

Computation and Language · Computer Science 2016-10-06 Yueming Sun , Yi Zhang , Yunfei Chen , Roger Jin

Conversational AI interfaces powered by large language models (LLMs) are increasingly used as coding assistants. However, questions remain about how programmers interact with LLM-based conversational agents, the challenges they encounter,…

Human-Computer Interaction · Computer Science 2025-03-24 Mehmet Akhoroz , Caglar Yildirim

The Agent Conversation Reasoning Engine (ACRE) is intended to aid agent developers to improve the management and reliability of agent communication. To evaluate its effectiveness, a problem scenario was created that could be used to compare…

Multiagent Systems · Computer Science 2014-10-13 David Lillis , Rem W. Collier , Howell R. Jordan

Software testing has progressed toward intelligent automation, yet current AI-based test generators still suffer from static, single-shot outputs that frequently produce invalid, redundant, or non-executable tests due to the lack of…

Software Engineering · Computer Science 2026-01-07 Saba Naqvi , Mohammad Baqar , Nawaz Ali Mohammad

Recent advances in large-scale language modeling and generation have enabled the creation of dialogue agents that exhibit human-like responses in a wide range of conversational scenarios spanning a diverse set of tasks, from general…

Computation and Language · Computer Science 2022-05-12 Abraham Sanders , Tomek Strzalkowski , Mei Si , Albert Chang , Deepanshu Dey , Jonas Braasch , Dakuo Wang

Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

Software Engineering · Computer Science 2025-05-14 Glaucia Melo , Paulo Alencar , Donald Cowan
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