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Effective customer support requires not only accurate problem solving but also structured and empathetic communication aligned with professional standards. However, existing dialogue datasets often lack strategic guidance, and real-world…

Computation and Language · Computer Science 2025-11-11 Jie Zhu , Huaixia Dou , Junhui Li , Lifan Guo , Feng Chen , Chi Zhang , Fang Kong

Recently, conversational recommender system (CRS) has become an emerging and practical research topic. Most of the existing CRS methods focus on learning effective preference representations for users from conversation data alone. While, we…

Information Retrieval · Computer Science 2020-08-20 Kun Zhou , Wayne Xin Zhao , Hui Wang , Sirui Wang , Fuzheng Zhang , Zhongyuan Wang , Ji-Rong Wen

Reading comprehension (RC)---in contrast to information retrieval---requires integrating information and reasoning about events, entities, and their relations across a full document. Question answering is conventionally used to assess RC…

Computation and Language · Computer Science 2017-12-20 Tomáš Kočiský , Jonathan Schwarz , Phil Blunsom , Chris Dyer , Karl Moritz Hermann , Gábor Melis , Edward Grefenstette

There has been considerable progress on academic benchmarks for the Reading Comprehension (RC) task with State-of-the-Art models closing the gap with human performance on extractive question answering. Datasets such as SQuAD 2.0 & NQ have…

Computation and Language · Computer Science 2021-02-25 Rishav Chakravarti , Avirup Sil

Previous works on emotion recognition in conversation (ERC) follow a two-step paradigm, which can be summarized as first producing context-independent features via fine-tuning pretrained language models (PLMs) and then analyzing contextual…

Computation and Language · Computer Science 2023-01-18 Xiangyu Qin , Zhiyu Wu , Jinshi Cui , Tingting Zhang , Yanran Li , Jian Luan , Bin Wang , Li Wang

In this paper, we address customer review understanding problems by using supervised machine learning approaches, in order to achieve a fully automatic review aspects categorisation and sentiment analysis. In general, such supervised…

Computation and Language · Computer Science 2019-11-05 Yanwei Cui , Xavier Illy

Reading comprehension is one of the crucial tasks for furthering research in natural language understanding. A lot of diverse reading comprehension datasets have recently been introduced to study various phenomena in natural language,…

Computation and Language · Computer Science 2020-01-01 Dheeru Dua , Ananth Gottumukkala , Alon Talmor , Sameer Singh , Matt Gardner

Conversational machine reading comprehension (CMRC) aims to assist computers to understand an natural language text and thereafter engage in a multi-turn conversation to answer questions related to the text. Existing methods typically…

Computation and Language · Computer Science 2022-09-26 Xiao Zhang , Heyan Huang , Zewen Chi , Xian-Ling Mao

Online reviews provide rich information about products and service, while it remains inefficient for potential consumers to exploit the reviews for fulfilling their specific information need. We propose to explore question generation as a…

Information Retrieval · Computer Science 2020-05-05 Qian Yu , Lidong Bing , Qiong Zhang , Wai Lam , Luo Si

A large number of reading comprehension (RC) datasets has been created recently, but little analysis has been done on whether they generalize to one another, and the extent to which existing datasets can be leveraged for improving…

Computation and Language · Computer Science 2019-06-03 Alon Talmor , Jonathan Berant

Existing analysis work in machine reading comprehension (MRC) is largely concerned with evaluating the capabilities of systems. However, the capabilities of datasets are not assessed for benchmarking language understanding precisely. We…

Computation and Language · Computer Science 2019-11-22 Saku Sugawara , Pontus Stenetorp , Kentaro Inui , Akiko Aizawa

Context modeling plays a critical role in building multi-turn dialogue systems. Conversational Query Rewriting (CQR) aims to simplify the multi-turn dialogue modeling into a single-turn problem by explicitly rewriting the conversational…

Computation and Language · Computer Science 2021-02-22 Hang Liu , Meng Chen , Youzheng Wu , Xiaodong He , Bowen Zhou

Research on conversational search has so far mostly focused on query rewriting and multi-stage passage retrieval. However, synthesizing the top retrieved passages into a complete, relevant, and concise response is still an open challenge.…

Information Retrieval · Computer Science 2023-08-21 Weronika Łajewska , Krisztian Balog

This paper provides a thorough examination of recent developments in the field of multi-choice Machine Reading Comprehension (MRC). Focused on benchmark datasets, methodologies, challenges, and future trajectories, our goal is to offer…

Computation and Language · Computer Science 2024-08-06 Shima Foolad , Kourosh Kiani , Razieh Rastgoo

Multi-choice machine reading comprehension (MRC) requires models to choose the correct answer from candidate options given a passage and a question. Our research focuses dialogue-based MRC, where the passages are multi-turn dialogues. It…

Computation and Language · Computer Science 2020-09-11 Junlong Li , Zhuosheng Zhang , Hai Zhao

Conversational Recommender Systems (CRS) provide personalized services through multi-turn interactions, yet most existing methods overlook users' heterogeneous decision-making styles and knowledge levels, which constrains both accuracy and…

Information Retrieval · Computer Science 2025-09-10 Yaying Luo , Hui Fang , Zhu Sun

Machine reading comprehension (MRC) requires reasoning about both the knowledge involved in a document and knowledge about the world. However, existing datasets are typically dominated by questions that can be well solved by context…

Computation and Language · Computer Science 2018-09-13 Yibo Sun , Daya Guo , Duyu Tang , Nan Duan , Zhao Yan , Xiaocheng Feng , Bing Qin

Conversational recommender systems (CRS) aim to capture user's current intentions and provide recommendations through real-time multi-turn conversational interactions. As a human-machine interactive system, it is essential for CRS to…

Information Retrieval · Computer Science 2022-07-05 Shuokai Li , Yongchun Zhu , Ruobing Xie , Zhenwei Tang , Zhao Zhang , Fuzhen Zhuang , Qing He , Hui Xiong

Multiple-Choice Reading Comprehension (MCRC) requires the model to read the passage and question, and select the correct answer among the given options. Recent state-of-the-art models have achieved impressive performance on multiple MCRC…

Computation and Language · Computer Science 2019-10-29 Chenglei Si , Shuohang Wang , Min-Yen Kan , Jing Jiang

Conversational recommender systems (CRS) aim to recommend relevant items to users by eliciting user preference through natural language conversation. Prior work often utilizes external knowledge graphs for items' semantic information, a…

Computation and Language · Computer Science 2024-02-27 Mathieu Ravaut , Hao Zhang , Lu Xu , Aixin Sun , Yong Liu