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Tourism industry is an extremely information-intensive, complex and dynamic activity. It can benefit from semantic Web technologies, due to the significant heterogeneity of information sources and the high volume of on-line data. The…
The proliferation of interactive AI like ChatGPT has fueled intense public discourse surrounding AI- generated content (AIGC). While some fear job displacement, others anticipate productivity gains. Social media provides a rich source of…
Understanding complex user behaviour under various conditions, scenarios and journeys can be fundamental to the improvement of the user-experience for a given system. Predictive models of user reactions, responses -- and in particular,…
As people engage with the social media landscape, popular platforms rise and fall. As current research uncovers the experiences people have on various platforms, rarely do we engage with the sociotechnical migration processes when joining…
The rise of social media platforms provides an unbounded, infinitely rich source of aggregate knowledge of the world around us, both historic and real-time, from a human perspective. The greatest challenge we face is how to process and…
Photos can be treated as life logs of photo owners. Photos can be reliable information to estimate patterns of actions and movements of the owners. Based on this discussion, we are developing an interactive technique to explore the…
We propose an analytical framework able to investigate discussions about polarized topics in online social networks from many different angles. The framework supports the analysis of social networks along several dimensions: time, space and…
On social media platforms like Twitter, users regularly share their opinions and comments with software vendors and service providers. Popular software products might get thousands of user comments per day. Research has shown that such…
Today's business ecosystem has become very competitive. Customer satisfaction has become a major focus for business growth. Business organizations are spending a lot of money and human resources on various strategies to understand and…
In order to build dialogue systems to tackle the ambitious task of holding social conversations, we argue that we need a data driven approach that includes insight into human conversational chit chat, and which incorporates different…
The application and usage of opinion mining, especially for business intelligence, product recommendation, targeted marketing etc. have fascinated many research attentions around the globe. Various research efforts attempted to mine…
Whenever a social media user decides to share a story, she is typically pleased to receive likes, comments, shares, or, more generally, feedback from her followers. As a result, she may feel compelled to use the feedback she receives to…
Social media data in Arabic language is becoming more and more abundant. It is a consensus that valuable information lies in social media data. Mining this data and making the process easier are gaining momentum in the industries. This…
People often take user ratings and reviews into consideration when shopping for products or services online. However, such user-generated data contains self-selection bias that could affect people decisions and it is hard to resolve this…
Twitter, a microblogging service, is todays most popular platform for communication in the form of short text messages, called Tweets. Users use Twitter to publish their content either for expressing concerns on information news or views on…
Sentiment analysis or opinion mining has become an open research domain after proliferation of Internet and Web 2.0 social media. People express their attitudes and opinions on social media including blogs, discussion forums, tweets, etc.…
Twitter is a social media platform where users express opinions over a variety of issues. Posts offering grievances or complaints can be utilized by private/ public organizations to improve their service and promptly gauge a low-cost…
In this study, we propose a novel graph-based approach to model, analyze and comprehend user interactions within a social media platform based on post-comment relationship. We construct a user interaction graph from social media data and…
User-generated reviews significantly influence consumer decisions, particularly in the travel domain when selecting accommodations. This paper contribution comprising two main elements. Firstly, we present a novel dataset of authentic guest…
There is a great concern nowadays regarding alcohol consumption and drug abuse, especially in young people. Analyzing the social environment where these adolescents are immersed, as well as a series of measures determining the alcohol abuse…