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State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce…

Computation and Language · Computer Science 2020-10-21 Sashank Santhanam , Wei Ping , Raul Puri , Mohammad Shoeybi , Mostofa Patwary , Bryan Catanzaro

Humor is a natural and fundamental component of human interactions. When correctly applied, humor allows us to express thoughts and feelings conveniently and effectively, increasing interpersonal affection, likeability, and trust. However,…

Computation and Language · Computer Science 2020-11-25 Felipe Godoy

Incorporating knowledge bases (KB) into end-to-end task-oriented dialogue systems is challenging, since it requires to properly represent the entity of KB, which is associated with its KB context and dialogue context. The existing works…

Computation and Language · Computer Science 2021-09-30 Yanjie Gou , Yinjie Lei , Lingqiao Liu , Yong Dai , Chunxu Shen

We present a novel response generation system that can be trained end to end on large quantities of unstructured Twitter conversations. A neural network architecture is used to address sparsity issues that arise when integrating contextual…

Computation and Language · Computer Science 2015-06-23 Alessandro Sordoni , Michel Galley , Michael Auli , Chris Brockett , Yangfeng Ji , Margaret Mitchell , Jian-Yun Nie , Jianfeng Gao , Bill Dolan

Human conversations consist of reasonable and natural topic flows, which are observed as the shifts of the mentioned concepts across utterances. Previous chatbots that incorporate the external commonsense knowledge graph prove that modeling…

Computation and Language · Computer Science 2021-09-15 Pengda Si , Yao Qiu , Jinchao Zhang , Yujiu Yang

Despite showing increasingly human-like conversational abilities, state-of-the-art dialogue models often suffer from factual incorrectness and hallucination of knowledge (Roller et al., 2020). In this work we explore the use of…

Computation and Language · Computer Science 2021-04-16 Kurt Shuster , Spencer Poff , Moya Chen , Douwe Kiela , Jason Weston

Retrieval-based chatbots leverage human-verified Q\&A knowledge to deliver accurate, verifiable responses, making them ideal for customer-centric applications where compliance with regulatory and operational standards is critical. To…

Computation and Language · Computer Science 2025-10-13 Mengze Hong , Chen Jason Zhang , Di Jiang , Yuanqin He

Modeling human conversations is the essence for building satisfying chat-bots with multi-turn dialog ability. Conversation modeling will notably benefit from domain knowledge since the relationships between sentences can be clarified due to…

Computation and Language · Computer Science 2017-02-07 Zhen Xu , Bingquan Liu , Baoxun Wang , Chengjie Sun , Xiaolong Wang

Responding with knowledge has been recognized as an important capability for an intelligent conversational agent. Yet knowledge-grounded dialogues, as training data for learning such a response generation model, are difficult to obtain.…

Computation and Language · Computer Science 2020-02-25 Xueliang Zhao , Wei Wu , Chongyang Tao , Can Xu , Dongyan Zhao , Rui Yan

Knowledge-grounded dialogue systems aim to generate coherent and engaging responses based on the dialogue contexts and selected external knowledge. Previous knowledge selection methods tend to rely too heavily on the dialogue contexts or…

Computation and Language · Computer Science 2024-03-05 Lin Xu , Qixian Zhou , Jinlan Fu , See-Kiong Ng

Software development is a complex endeavor that depends on a wide variety of contextual factors involving a large amount of distributed information. This knowledge could include: technology-related tasks, software operating environments and…

Software Engineering · Computer Science 2020-06-04 Glaucia Melo , Edith Law , Paulo Alencar , Don Cowan

Recent Large Language Models (LLMs) have shown remarkable capabilities in mimicking fictional characters or real humans in conversational settings. However, the realism and consistency of these responses can be further enhanced by providing…

Computation and Language · Computer Science 2023-12-29 Seokhoon Jeong , Assentay Makhmud

Two types of knowledge, triples from knowledge graphs and texts from documents, have been studied for knowledge aware open-domain conversation generation, in which graph paths can narrow down vertex candidates for knowledge selection…

Artificial Intelligence · Computer Science 2019-09-04 Zhibin Liu , Zheng-Yu Niu , Hua Wu , Haifeng Wang

Large Language Models face significant challenges in maintaining coherent interactions over extended dialogues due to their limited contextual memory. This limitation often leads to fragmented exchanges and reduced relevance in responses,…

Machine Learning · Computer Science 2025-06-24 Haseeb Ullah Khan Shinwari , Muhammad Usama

Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

Software Engineering · Computer Science 2025-05-14 Glaucia Melo , Paulo Alencar , Donald Cowan

To build a conversational agent that interacts fluently with humans, previous studies blend knowledge or personal profile into the pre-trained language model. However, the model that considers knowledge and persona at the same time is still…

Computation and Language · Computer Science 2023-01-09 Jungwoo Lim , Myunghoon Kang , Yuna Hur , Seungwon Jung , Jinsung Kim , Yoonna Jang , Dongyub Lee , Hyesung Ji , Donghoon Shin , Seungryong Kim , Heuiseok Lim

While neural conversation models have shown great potentials towards generating informative and engaging responses via introducing external knowledge, learning such a model often requires knowledge-grounded dialogues that are difficult to…

Computation and Language · Computer Science 2021-05-17 Linxiao Li , Can Xu , Wei Wu , Yufan Zhao , Xueliang Zhao , Chongyang Tao

Enterprise chatbots, powered by generative AI, are emerging as key applications to enhance employee productivity. Retrieval Augmented Generation (RAG), Large Language Models (LLMs), and orchestration frameworks like Langchain and Llamaindex…

Incorporating conversational context and knowledge into dialogue generation models has been essential for improving the quality of the generated responses. The context, comprising utterances from previous dialogue exchanges, is used as a…

Computation and Language · Computer Science 2023-05-30 Wen Zheng , Natasa Milic-Frayling , Ke Zhou

Conversational agents, also known as chatbots, are versatile tools that have the potential of being used in dialogical argumentation. They could possibly be deployed in tasks such as persuasion for behaviour change (e.g. persuading people…

Artificial Intelligence · Computer Science 2019-05-03 Lisa A. Chalaguine , Anthony Hunter , Fiona L. Hamilton , Henry W. W. Potts