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With the growing importance of personalized recommendation, numerous recommendation models have been proposed recently. Among them, Matrix Factorization (MF) based models are the most widely used in the recommendation field due to their…

Information Retrieval · Computer Science 2019-11-07 Seoungjun Yun , Raehyun Kim , Miyoung Ko , Jaewoo Kang

This research presents a hybrid emotion recognition system integrating advanced Deep Learning, Natural Language Processing (NLP), and Large Language Models (LLMs) to analyze audio and textual data for enhancing customer interactions in…

Computation and Language · Computer Science 2025-03-31 Sahan Hewage Wewelwala , T. G. D. K. Sumanathilaka

Product-related question answering (QA) is an important but challenging task in E-Commerce. It leads to a great demand on automatic review-driven QA, which aims at providing instant responses towards user-posted questions based on diverse…

Computation and Language · Computer Science 2020-08-31 Yang Deng , Wenxuan Zhang , Wai Lam

It is of high interest for a company to identify customers expected to bring the largest profit in the upcoming period. Knowing as much as possible about each customer is crucial for such predictions. However, their demographic data,…

Machine Learning · Computer Science 2018-03-30 Jelena Stojanovic , Djordje Gligorijevic , Zoran Obradovic

Impressive milestones have been achieved in text matching by adopting a cross-attention mechanism to capture pertinent semantic connections between two sentence representations. However, regular cross-attention focuses on word-level links…

Computation and Language · Computer Science 2021-09-21 Zhe Hu , Zuohui Fu , Yu Yin , Gerard de Melo

This paper introduces a method for image semantic segmentation grounded on a novel fusion scheme, which takes place inside a deep convolutional neural network. The main goal of our proposal is to explore object boundary information to…

Computer Vision and Pattern Recognition · Computer Science 2021-08-09 Jefferson Fontinele , Gabriel Lefundes , Luciano Oliveira

Traditional Collaborative Filtering (CF) based methods are applied to understand the personal preferences of users/customers for items or products from the rating matrix. Usually, the rating matrix is sparse in nature. So there are some…

Information Retrieval · Computer Science 2022-10-12 Supriyo Mandal , Abyayananda Maiti

We consider the problem of predicting edges in a graph from node attributes in an e-commerce setting. Specifically, given nodes labelled with search query text, we want to predict links to related queries that share products. Experiments…

Machine Learning · Computer Science 2020-06-15 Matthew Dippel , Adam Kiezun , Tanay Mehta , Ravi Sundaram , Srikanth Thirumalai , Akshar Varma

Speech enhancement is a demanding task in automated speech processing pipelines, focusing on separating clean speech from noisy channels. Transformer based models have recently bested RNN and CNN models in speech enhancement, however at the…

Sound · Computer Science 2023-08-07 Jinyu Long , Jetic Gū , Binhao Bai , Zhibo Yang , Ping Wei , Junli Li

Point clouds and images could provide complementary information when representing 3D objects. Fusing the two kinds of data usually helps to improve the detection results. However, it is challenging to fuse the two data modalities, due to…

Computer Vision and Pattern Recognition · Computer Science 2021-08-31 Xun Tan , Xingyu Chen , Guowei Zhang , Jishiyu Ding , Xuguang Lan

Over the years customers' expectation of getting information instantaneously has given rise to the increased usage of channels like virtual assistants. Typically, customers try to get their questions answered by low-touch channels like…

Computation and Language · Computer Science 2021-09-08 Ankush Chopra , Prateek Nagwanshi , Sohom Ghosh

This paper presents a novel neural model - Dynamic Fusion Network (DFN), for machine reading comprehension (MRC). DFNs differ from most state-of-the-art models in their use of a dynamic multi-strategy attention process, in which passages,…

Computation and Language · Computer Science 2018-02-28 Yichong Xu , Jingjing Liu , Jianfeng Gao , Yelong Shen , Xiaodong Liu

Although the deep learning recognition model has been widely used in the condition monitoring of rotating machinery. However, it is still a challenge to understand the correspondence between the structure and function of the model and the…

Machine Learning · Computer Science 2024-05-01 Ruijun Wang , Yuan Liu , Zhixia Fan , Xiaogang Xu , Huijie Wang

Suggestion mining is increasingly becoming an important task along with sentiment analysis. In today's cyberspace world, people not only express their sentiments and dispositions towards some entities or services, but they also spend…

Computation and Language · Computer Science 2018-11-02 Hitesh Golchha , Deepak Gupta , Asif Ekbal , Pushpak Bhattacharyya

Attention mechanism has played critical roles in various state-of-the-art NLP models such as Transformer and BERT. It can be formulated as a ternary function that maps the input queries, keys and values into an output by using a summation…

Computation and Language · Computer Science 2020-10-09 Chuhan Wu , Fangzhao Wu , Tao Qi , Yongfeng Huang

Customer churn, the discontinuation of services by existing customers, poses a significant challenge to the telecommunications industry. This paper proposes a novel adaptive ensemble learning framework for highly accurate customer churn…

Machine Learning · Computer Science 2024-08-30 Mohammed Affan Shaikhsurab , Pramod Magadum

Attention-based models have been a key element of many recent breakthroughs in deep learning. Two key components of Attention are the structure of its input (which consists of keys, values and queries) and the computations by which these…

Machine Learning · Computer Science 2023-05-18 Marta Garnelo , Wojciech Marian Czarnecki

News text classification is a crucial task in natural language processing, essential for organizing and filtering the massive volume of digital content. Traditional methods typically rely on statistical features like term frequencies or…

Computation and Language · Computer Science 2025-11-24 Mohammad Zare

Personalized response selection systems are generally grounded on persona. However, there exists a co-relation between persona and empathy, which is not explored well in these systems. Also, faithfulness to the conversation context plunges…

Computation and Language · Computer Science 2022-09-01 Souvik Das , Sougata Saha , Rohini K. Srihari

Query categorization is an essential part of query intent understanding in e-commerce search. A common query categorization task is to select the relevant fine-grained product categories in a product taxonomy. For frequent queries, rich…

Information Retrieval · Computer Science 2021-05-12 Ali Ahmadvand , Sayyed M. Zahiri , Simon Hughes , Khalifa Al Jadda , Surya Kallumadi , Eugene Agichtein