Related papers: Towards Empathetic Open-domain Conversation Models…
Modeling empathy is a complex endeavor that is rooted in interpersonal and experiential dimensions of human interaction, and remains an open problem within AI. Existing empathy datasets fall short in capturing the richness of empathy…
Empathy is central to human connection, yet people often struggle to express it effectively. In blinded evaluations, large language models (LLMs) generate responses that are often judged more empathic than human-written ones. Yet when a…
Recent advances in conversational AI have demonstrated impressive capabilities in single-turn responses, yet multi-turn dialogues remain challenging for even the most sophisticated language models. Current dialogue datasets are limited in…
In spoken dialogue systems, we aim to deploy artificial intelligence to build automated dialogue agents that can converse with humans. Dialogue systems are increasingly being designed to move beyond just imitating conversation and also…
Empathetic conversational models have been shown to improve user satisfaction and task outcomes in numerous domains. In Psychology, persona has been shown to be highly correlated to personality, which in turn influences empathy. In…
Open-domain dialog systems (also known as chatbots) have increasingly drawn attention in natural language processing. Some of the recent work aims at incorporating affect information into sequence-to-sequence neural dialog modeling, making…
Empathy requires perspective-taking: empathetic responses require a person to reason about what another has experienced and communicate that understanding in language. However, most NLP approaches to empathy do not explicitly model this…
Empathetic dialog generation aims at generating coherent responses following previous dialog turns and, more importantly, showing a sense of caring and a desire to help. Existing models either rely on pre-defined emotion labels to guide the…
Large Language Models (LLMs) have demonstrated remarkable performance across various information-seeking and reasoning tasks. These computational systems drive state-of-the-art dialogue systems, such as ChatGPT and Bard. They also carry…
Achieving empathy is a crucial step toward humanized dialogue systems. Current approaches for empathetic dialogue generation mainly perceive an emotional label to generate an empathetic response conditioned on it, which simply treat…
Emotional language generation is one of the keys to human-like artificial intelligence. Humans use different type of emotions depending on the situation of the conversation. Emotions also play an important role in mediating the engagement…
A recent trend in the domain of open-domain conversational agents is enabling them to converse empathetically to emotional prompts. Current approaches either follow an end-to-end approach or condition the responses on similar emotion labels…
Empathetic Conversational Systems (ECS) are built to respond empathetically to the user's emotions and sentiments, regardless of the application domain. Current ECS studies evaluation approaches are restricted to offline evaluation…
It may be difficult for some individuals to open up and share their thoughts and feelings in front of a mental health expert. For those who are more at ease with a virtual agent, conversational agents can serve as an intermediate step in…
We present metrics for evaluating dialog systems through a psychologically-grounded "human" lens in which conversational agents express a diversity of both states (e.g., emotion) and traits (e.g., personality), just as people do. We present…
With the development of speech large language models (speech LLMs), users can now interact directly with assistants via speech. However, most existing models only convert response content into speech without fully capturing the rich…
Empathetic dialogue is a human-like behavior that requires the perception of both affective factors (e.g., emotion status) and cognitive factors (e.g., cause of the emotion). Besides concerning emotion status in early work, the latest…
Social chatbots have gained immense popularity, and their appeal lies not just in their capacity to respond to the diverse requests from users, but also in the ability to develop an emotional connection with users. To further develop and…
Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…
Empathy is a complex cognitive ability based on the reasoning of others' affective states. In order to better understand others and express stronger empathy in dialogues, we argue that two issues must be tackled at the same time: (i)…