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By evaluating Large Language Models (LLMs) through uniform, text-only interfaces, current academic benchmarks obscure how the unique designs and affordances of distinct commercial platforms shape real-world user behavior and system…

Computation and Language · Computer Science 2026-05-19 Yueru Yan , Tuc Nguyen , Bo Su , Melissa Lieffers , Thai Le

Research on conversational search has so far mostly focused on query rewriting and multi-stage passage retrieval. However, synthesizing the top retrieved passages into a complete, relevant, and concise response is still an open challenge.…

Information Retrieval · Computer Science 2023-08-21 Weronika Łajewska , Krisztian Balog

In this work, we evaluate various existing dialogue relevance metrics, find strong dependency on the dataset, often with poor correlation with human scores of relevance, and propose modifications to reduce data requirements and domain…

Computation and Language · Computer Science 2022-06-07 Ian Berlot-Attwell , Frank Rudzicz

Dialogue summarization aims to condense the original dialogue into a shorter version covering salient information, which is a crucial way to reduce dialogue data overload. Recently, the promising achievements in both dialogue systems and…

Computation and Language · Computer Science 2022-04-29 Xiachong Feng , Xiaocheng Feng , Bing Qin

Task-oriented dialogue systems typically rely on large amounts of high-quality training data or require complex handcrafted rules. However, existing datasets are often limited in size considering the complexity of the dialogues.…

Computation and Language · Computer Science 2020-11-05 Milan Gritta , Gerasimos Lampouras , Ignacio Iacobacci

We introduce a comprehensive benchmark for conversational memory evaluation containing 75,336 question-answer pairs across diverse categories including user facts, assistant recall, abstention, preferences, temporal changes, and implicit…

Computation and Language · Computer Science 2025-11-14 Egor Pakhomov , Erik Nijkamp , Caiming Xiong

MediaSum, a large-scale media interview dataset consisting of 463.6K transcripts with abstractive summaries. To create this dataset, we collect interview transcripts from NPR and CNN and employ the overview and topic descriptions as…

Computation and Language · Computer Science 2021-03-15 Chenguang Zhu , Yang Liu , Jie Mei , Michael Zeng

Though great progress has been made for human-machine conversation, current dialogue system is still in its infancy: it usually converses passively and utters words more as a matter of response, rather than on its own initiatives. In this…

Computation and Language · Computer Science 2019-11-11 Wenquan Wu , Zhen Guo , Xiangyang Zhou , Hua Wu , Xiyuan Zhang , Rongzhong Lian , Haifeng Wang

Annotation of discourse relations is a known difficult task, especially for non-expert annotators. In this paper, we investigate novice annotators' uncertainty on the annotation of discourse relations on spoken conversational data. We find…

Computation and Language · Computer Science 2023-08-15 S. Magalí López Cortez , Cassandra L. Jacobs

In the field of natural language processing, open-domain chatbots have emerged as an important research topic. However, a major limitation of existing open-domain chatbot research is its singular focus on short single-session dialogue,…

Computation and Language · Computer Science 2023-10-23 Jihyoung Jang , Minseong Boo , Hyounghun Kim

With the rapid development of artificial intelligence, conversational bots have became prevalent in mainstream E-commerce platforms, which can provide convenient customer service timely. To satisfy the user, the conversational bots need to…

Computation and Language · Computer Science 2021-09-23 Zhenyu Zhang , Tao Guo , Meng Chen

While there has been substantial progress in text comprehension through simple factoid question answering, more holistic comprehension of a discourse still presents a major challenge (Dunietz et al., 2020). Someone critically reflecting on…

Computation and Language · Computer Science 2022-10-18 Wei-Jen Ko , Cutter Dalton , Mark Simmons , Eliza Fisher , Greg Durrett , Junyi Jessy Li

Conversational question answering systems often rely on semantic parsing to enable interactive information retrieval, which involves the generation of structured database queries from a natural language input. For information-seeking…

Computation and Language · Computer Science 2024-01-04 Phillip Schneider , Manuel Klettner , Kristiina Jokinen , Elena Simperl , Florian Matthes

Building a natural language dataset requires caution since word semantics is vulnerable to subtle text change or the definition of the annotated concept. Such a tendency can be seen in generative tasks like question-answering and dialogue…

Computation and Language · Computer Science 2023-04-04 Won Ik Cho , Yoon Kyung Lee , Seoyeon Bae , Jihwan Kim , Sangah Park , Moosung Kim , Sowon Hahn , Nam Soo Kim

Enhancing user engagement through personalization in conversational agents has gained significance, especially with the advent of large language models that generate fluent responses. Personalized dialogue generation, however, is…

Computation and Language · Computer Science 2024-07-30 Yi-Pei Chen , Noriki Nishida , Hideki Nakayama , Yuji Matsumoto

A series of datasets and models have been proposed for summaries generated for well-formatted documents such as news articles. Dialogue summaries, however, have been under explored. In this paper, we present the first dataset with…

Computation and Language · Computer Science 2023-05-29 Rongxin Zhu , Jianzhong Qi , Jey Han Lau

The development of conversational agents to interact with patients and deliver clinical advice has attracted the interest of many researchers, particularly in light of the COVID-19 pandemic. The training of an end-to-end neural based dialog…

Computation and Language · Computer Science 2022-12-13 Deeksha Varshney , Aizan Zafar , Niranshu Kumar Behra , Asif Ekbal

Fully data driven Chatbots for non-goal oriented dialogues are known to suffer from inconsistent behaviour across their turns, stemming from a general difficulty in controlling parameters like their assumed background personality and…

Computation and Language · Computer Science 2020-03-31 Fabian Galetzka , Chukwuemeka U. Eneh , David Schlangen

Emotion detection is a critical technology extensively employed in diverse fields. While the incorporation of commonsense knowledge has proven beneficial for existing emotion detection methods, dialogue-based emotion detection encounters…

Computation and Language · Computer Science 2023-09-14 Yuting Su , Yichen Wei , Weizhi Nie , Sicheng Zhao , Anan Liu

While multimodal conversation agents are gaining importance in several domains such as retail, travel etc., deep learning research in this area has been limited primarily due to the lack of availability of large-scale, open chatlogs. To…

Computation and Language · Computer Science 2018-02-01 Amrita Saha , Mitesh Khapra , Karthik Sankaranarayanan
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