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The evaluation of recommendation systems is a complex task. The offline and online evaluation metrics for recommender systems are ambiguous in their true objectives. The majority of recently published papers benchmark their methods using…

Information Retrieval · Computer Science 2023-08-15 Petr Kasalický , Rodrigo Alves , Pavel Kordík

In Recommender System (RS), explanations help users understand why items are recommended and can enhance a system's transparency, persuasiveness, engagement, and trust, which are known as explanation goals. However, evaluating the…

Information Retrieval · Computer Science 2025-12-17 André Levi Zanon , Marcelo Garcia Manzato , Leonardo Rocha

Recommender systems operate in an inherently dynamical setting. Past recommendations influence future behavior, including which data points are observed and how user preferences change. However, experimenting in production systems with real…

Information Retrieval · Computer Science 2020-11-17 Karl Krauth , Sarah Dean , Alex Zhao , Wenshuo Guo , Mihaela Curmei , Benjamin Recht , Michael I. Jordan

Offline evaluations of recommender systems attempt to estimate users' satisfaction with recommendations using static data from prior user interactions. These evaluations provide researchers and developers with first approximations of the…

Information Retrieval · Computer Science 2020-01-28 Mucun Tian , Michael D. Ekstrand

Though it has been recognized that recommending serendipitous (i.e., surprising and relevant) items can be helpful for increasing users' satisfaction and behavioral intention, how to measure serendipity in the offline environment is still…

Human-Computer Interaction · Computer Science 2020-04-23 Li Chen , Ningxia Wang , Yonghua Yang , Keping Yang , Quan Yuan

A critical challenge in recommender systems is to establish reliable relationships between offline and online metrics that predict real-world performance. Motivated by recent advances in Pareto front approximation, we introduce a pragmatic…

Information Retrieval · Computer Science 2025-07-15 Timo Wilm , Philipp Normann

The evaluation of recommender system fairness has become increasingly important, especially with recent legislation that emphasises the development of fair and responsible artificial intelligence. This has led to the emergence of various…

Information Retrieval · Computer Science 2026-04-29 Theresia Veronika Rampisela

Both in academic and industry-based research, online evaluation methods are seen as the golden standard for interactive applications like recommendation systems. Naturally, the reason for this is that we can directly measure utility metrics…

Information Retrieval · Computer Science 2022-09-20 Imad Aouali , Amine Benhalloum , Martin Bompaire , Benjamin Heymann , Olivier Jeunen , David Rohde , Otmane Sakhi , Flavian Vasile

The task of item recommendation requires ranking a large catalogue of items given a context. Item recommendation algorithms are evaluated using ranking metrics that depend on the positions of relevant items. To speed up the computation of…

Information Retrieval · Computer Science 2019-12-06 Steffen Rendle

Fashion is a unique domain for developing recommender systems (RS). Personalization is critical to fashion users. As a result, highly accurate recommendations are not sufficient unless they are also specific to users. Moreover, fashion data…

Information Retrieval · Computer Science 2019-09-11 Jake Sherman , Chinmay Shukla , Rhonda Textor , Su Zhang , Amy A. Winecoff

Recommender systems are widely used AI applications designed to help users efficiently discover relevant items. The effectiveness of such systems is tied to the satisfaction of both users and providers. However, user satisfaction is complex…

Information Retrieval · Computer Science 2024-11-05 Ali Elahi , Armin Zirak

Search engines and recommendation systems attempt to continually improve the quality of the experience they afford to their users. Refining the ranker that produces the lists displayed in response to user requests is an important component…

Information Retrieval · Computer Science 2022-06-07 Vishwa Vinay , Manoj Kilaru , David Arbour

The effectiveness of recommendation systems is pivotal to user engagement and satisfaction in online platforms. As these recommendation systems increasingly influence user choices, their evaluation transcends mere technical performance and…

Information Retrieval · Computer Science 2024-01-15 Aryan Jadon , Avinash Patil

Recommender systems play a pivotal role in helping users navigate an overwhelming selection of products and services. On online platforms, users have the opportunity to share feedback in various modes, including numerical ratings, textual…

Information Retrieval · Computer Science 2025-05-27 Emrul Hasan , Mizanur Rahman , Chen Ding , Jimmy Xiangji Huang , Shaina Raza

Many video-on-demand and music streaming services provide the user with a page consisting of several recommendation lists, i.e. widgets or swipeable carousels, each built with a specific criterion (e.g. most recent, TV series, etc.).…

Information Retrieval · Computer Science 2021-05-14 Nicolò Felicioni , Maurizio Ferrari Dacrema , Paolo Cremonesi

E-commerce businesses employ recommender models to assist in identifying a personalized set of products for each visitor. To accurately assess the recommendations' influence on customer clicks and buys, three target areas -- customer…

Computers and Society · Computer Science 2019-11-05 Namrata Chaudhary , Drimik Roy Chowdhury

By the growing trend of online shopping and e-commerce websites, recommendation systems have gained more importance in recent years in order to increase the sales ratios of companies. Different algorithms on recommendation systems are used…

Information Retrieval · Computer Science 2017-01-19 Gürkan Alpaslan

Offline evaluation plays a central role in benchmarking recommender systems when online testing is impractical or risky. However, it is susceptible to two key sources of bias: exposure bias, where users only interact with items they are…

Information Retrieval · Computer Science 2025-08-12 Bruno L. Pereira , Alan Said , Rodrygo L. T. Santos

Before A/B testing online a new version of a recommender system, it is usual to perform some offline evaluations on historical data. We focus on evaluation methods that compute an estimator of the potential uplift in revenue that could…

Machine Learning · Statistics 2018-01-23 Alexandre Gilotte , Clément Calauzènes , Thomas Nedelec , Alexandre Abraham , Simon Dollé

Recommender systems are central to modern online platforms, but a popular concern is that they may be pulling society in dangerous directions (e.g., towards filter bubbles). However, a challenge with measuring the effects of recommender…

Computers and Society · Computer Science 2021-10-25 Serina Chang , Johan Ugander
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