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Understanding the intent behind chat between customers and customer service agents has become a crucial problem nowadays due to an exponential increase in the use of the Internet by people from different cultures and educational…

Artificial Intelligence · Computer Science 2021-09-07 Bencheng Wei

We present an ensemble approach for categorizing search query entities in the recruitment domain. Understanding the types of entities expressed in a search query (Company, Skill, Job Title, etc.) enables more intelligent information…

Computation and Language · Computer Science 2016-11-17 Walid Shalaby , Khalifeh Al Jadda , Mohammed Korayem , Trey Grainger

As information retrieval systems continue to evolve, accurate evaluation and benchmarking of these systems become pivotal. Web search datasets, such as MS MARCO, primarily provide short keyword queries without accompanying intent or…

Information Retrieval · Computer Science 2024-09-02 Abhijit Anand , Jurek Leonhardt , V Venktesh , Avishek Anand

Web search queries can be ambiguous: is "source of the nile" meant to find information on the actual river or on a board game of that name? We tackle this problem by deriving entity-based query interpretations: given some query, the task is…

Information Retrieval · Computer Science 2022-01-06 Vaibhav Kasturia , Marcel Gohsen , Matthias Hagen

An accurate understanding of a user's query intent can help improve the performance of downstream tasks such as query scoping and ranking. In the e-commerce domain, recent work in query understanding focuses on the query to product-category…

Information Retrieval · Computer Science 2020-06-02 Ali Ahmadvand , Surya Kallumadi , Faizan Javed , Eugene Agichtein

Some Question Answering (QA) systems rely on knowledge bases (KBs) to provide accurate answers. Entity Linking (EL) plays a critical role in linking natural language mentions to KB entries. However, most existing EL methods are designed for…

Computation and Language · Computer Science 2026-05-22 Yajie Luo , Yihong Wu , Muzhi Li , Jia Ao Sun , Xinyu Wang , Liheng Ma , Yingxue Zhang , Jian-Yun Nie

Understanding and modeling buyer intent is a foundational challenge in optimizing search query reformulation within the dynamic landscape of e-commerce search systems. This work introduces a robust data pipeline designed to mine and analyze…

Information Retrieval · Computer Science 2025-07-31 Jayanth Yetukuri , Ishita Khan

Organizations generate vast amounts of interconnected content across various platforms. While language models enable sophisticated reasoning for use in business applications, retrieving and contextualizing information from organizational…

Information Retrieval · Computer Science 2025-04-11 Adam McCabe , Matthew H. Chequers

Ranking ensemble is a critical component in real recommender systems. When a user visits a platform, the system will prepare several item lists, each of which is generally from a single behavior objective recommendation model. As multiple…

Information Retrieval · Computer Science 2023-04-18 Jiayu Li , Peijie Sun , Zhefan Wang , Weizhi Ma , Yangkun Li , Min Zhang , Zhoutian Feng , Daiyue Xue

Equipping machines with comprehensive knowledge of the world's entities and their relationships has been a long-standing goal of AI. Over the last decade, large-scale knowledge bases, also known as knowledge graphs, have been automatically…

Artificial Intelligence · Computer Science 2021-12-07 Gerhard Weikum , Luna Dong , Simon Razniewski , Fabian Suchanek

With this work, we describe the concept of intent-based query rewriting and present a first viable solution. The aim is to allow rewrites to alter the structure and syntactic outcome of an original query while keeping the obtainable…

Databases · Computer Science 2025-11-26 Gianna Lisa Nicolai , Patrick Hansert , Sebastian Michel

Knowledge bases store information about the semantic types of entities, which can be utilized in a range of information access tasks. This information, however, is often incomplete, due to new entities emerging on a daily basis. We address…

Information Retrieval · Computer Science 2019-07-09 Jon Arne Bø Hovda , Darío Garigliotti , Krisztian Balog

Web search plays an integral role in software engineering (SE) to help with various tasks such as finding documentation, debugging, installation, etc. In this work, we present the first large-scale analysis of web search behavior for SE…

Software Engineering · Computer Science 2020-09-01 Nikitha Rao , Chetan Bansal , Thomas Zimmermann , Ahmed Hassan Awadallah , Nachiappan Nagappan

Traditional information retrieval systems represent documents and queries by keyword sets. However, the content of a document or a query is mainly defined by both keywords and named entities occurring in it. Named entities have ontological…

Information Retrieval · Computer Science 2018-07-17 Vuong M. Ngo , Tru H. Cao

Identifying the target types of entity-bearing queries can help improve retrieval performance as well as the overall search experience. In this work, we address the problem of automatically detecting the target types of a query with respect…

Information Retrieval · Computer Science 2017-07-28 Darío Garigliotti , Faegheh Hasibi , Krisztian Balog

Intent identification serves as the foundation for generating appropriate responses in personalized question answering (PQA). However, existing benchmarks evaluate only response quality or retrieval performance without directly measuring…

Computation and Language · Computer Science 2026-04-20 Jieyong Kim , Maryam Amirizaniani , Soojin Yoon , Dongha Lee

Intent understanding plays an important role in dialog systems, and is typically formulated as a supervised learning problem. However, it is challenging and time-consuming to design the intents for a new domain from scratch, which usually…

Computation and Language · Computer Science 2021-12-15 Pengfei Liu , Youzhang Ning , King Keung Wu , Kun Li , Helen Meng

When working with any sort of knowledge base (KB) one has to make sure it is as complete and also as up-to-date as possible. Both tasks are non-trivial as they require recall-oriented efforts to determine which entities and relationships…

Information Retrieval · Computer Science 2020-02-06 Shuo Zhang , Edgar Meij , Krisztian Balog , Ridho Reinanda

Our work addresses the challenges of understanding tables. Existing methods often struggle with the unpredictable nature of table content, leading to a reliance on preprocessing and keyword matching. They also face limitations due to the…

Computation and Language · Computer Science 2025-08-26 Thi-Nhung Nguyen , Hoang Ngo , Dinh Phung , Thuy-Trang Vu , Dat Quoc Nguyen

Knowledge Bases (KBs) contain a wealth of structured information about entities and predicates. This paper focuses on set-valued predicates, i.e., the relationship between an entity and a set of entities. In KBs, this information is often…

Databases · Computer Science 2020-03-27 Shrestha Ghosh , Simon Razniewski , Gerhard Weikum