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Explainable question answering systems predict an answer together with an explanation showing why the answer has been selected. The goal is to enable users to assess the correctness of the system and understand its reasoning process.…
Artificial intelligence can now provide more solutions for different problems, especially in the medical field. One of those problems the lack of answers to any given medical/health-related question. The Internet is full of forums that…
The challenges associated with using pre-trained models (PTMs) have not been specifically investigated, which hampers their effective utilization. To address this knowledge gap, we collected and analyzed a dataset of 5,896 PTM-related…
Inquisitive questions -- open-ended, curiosity-driven questions people ask as they read -- are an integral part of discourse processing (Kehler and Rohde, 2017; Onea, 2016) and comprehension (Prince, 2004). Recent work in NLP has taken…
Patients increasingly rely on online reviews when choosing healthcare providers, yet the sheer volume of these reviews can hinder effective decision-making. This paper summarises a mixed-methods study aimed at evaluating a proposed…
When we test a theory using data, it is common to focus on correctness: do the predictions of the theory match what we see in the data? But we also care about completeness: how much of the predictable variation in the data is captured by…
Online reviews are feedback voluntarily posted by consumers about their consumption experiences. This feedback indicates customer attitudes such as affection, awareness and faith towards a brand or a firm and demonstrates inherent…
Many web systems rank and present a list of items to users, from recommender systems to search and advertising. An important problem in practice is to evaluate new ranking policies offline and optimize them before they are deployed. We…
Software development tasks must be performed successfully to achieve software quality and customer satisfaction. Knowing whether software tasks are likely to fail is essential to ensure the success of software projects. Issue Tracking…
In online debates individual arguments support or attack each other, leading to some subset of arguments being considered more relevant than others. However, in large discussions readers are often forced to sample a subset of the arguments…
As artificial intelligence rapidly transforms society, developers and policymakers struggle to anticipate which applications will face public moral resistance. We propose that these judgments are not idiosyncratic but systematic and…
Questions and Answering forums such as Stack Overflow play an important role in supporting software developers in finding answers to queries related to issues such as software errors and bugs. However, searching through a large set of…
Schema matching is a central challenge for data integration systems. Inspired by the popularity and the success of crowdsourcing platforms, we explore the use of crowdsourcing to reduce the uncertainty of schema matching. Since…
Argument mining and stance detection are central to understanding how opinions are formed and contested in online discourse. However, most publicly available resources focus on mainstream platforms such as Twitter and Reddit, leaving…
Background: It has long been suggested that user feedback, typically written in natural language by end-users, can help issue detection. However, for large-scale online service systems that receive a tremendous amount of feedback, it…
Datasets extracted from social networks and online forums are often prone to the pitfalls of natural language, namely the presence of unstructured and noisy data. In this work, we seek to enable the collection of high-quality…
Recent advances in audio-aware large language models have shown strong performance on audio question answering. However, existing benchmarks mainly cover answerable questions and overlook the challenge of unanswerable ones, where no…
Positional bias in binary question answering occurs when a model systematically favors one choice over another based solely on the ordering of presented options. In this study, we quantify and analyze positional bias across five large…
A growing literature studies how humans incorporate advice from algorithms. This study examines an algorithm with millions of daily users: ChatGPT. In a preregistered study, 118 student participants answer 2,828 multiple-choice questions…
Humans often have to read multiple documents to address their information needs. However, most existing reading comprehension (RC) tasks only focus on questions for which the contexts provide all the information required to answer them,…