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Ensuring fairness of machine learning systems is a human-in-the-loop process. It relies on developers, users, and the general public to identify fairness problems and make improvements. To facilitate the process we need effective, unbiased,…

Human-Computer Interaction · Computer Science 2019-01-24 Jonathan Dodge , Q. Vera Liao , Yunfeng Zhang , Rachel K. E. Bellamy , Casey Dugan

Conversational recommender systems (CRS) are interactive agents that support their users in recommendation-related goals through multi-turn conversations. Generally, a CRS can be evaluated in various dimensions. Today's CRS mainly rely on…

Human-Computer Interaction · Computer Science 2022-09-08 Ahtsham Manzoor , Dietmar jannach

Recommendation is a prevalent application of machine learning that affects many users; therefore, it is important for recommender models to be accurate and interpretable. In this work, we propose a method to both interpret and augment the…

Machine Learning · Statistics 2020-06-22 Michael Tsang , Dehua Cheng , Hanpeng Liu , Xue Feng , Eric Zhou , Yan Liu

AI-driven outcomes can be challenging for end-users to understand. Explanations can address two key questions: "Why this outcome?" (factual) and "Why not another?" (counterfactual). While substantial efforts have been made to formalize…

Artificial Intelligence · Computer Science 2025-03-21 Suryani Lim , Henri Prade , Gilles Richard

The most common way to listen to recorded music nowadays is via streaming platforms which provide access to tens of millions of tracks. To assist users in effectively browsing these large catalogs, the integration of Music Recommender…

Machine Learning · Computer Science 2022-10-04 Darius Afchar , Alessandro B. Melchiorre , Markus Schedl , Romain Hennequin , Elena V. Epure , Manuel Moussallam

With the emergence of Artificial Intelligence (AI)-based decision-making, explanations help increase new technology adoption through enhanced trust and reliability. However, our experimental study challenges the notion that every user…

Human-Computer Interaction · Computer Science 2024-05-01 Sabid Bin Habib Pias , Alicia Freel , Timothy Trammel , Taslima Akter , Donald Williamson , Apu Kapadia

Recent developments in explainable artificial intelligence promise the potential to transform human-robot interaction: Explanations of robot decisions could affect user perceptions, justify their reliability, and increase trust. However,…

Significant attention has been paid to enhancing recommender systems (RS) with explanation facilities to help users make informed decisions and increase trust in and satisfaction with the RS. Justification and transparency represent two…

Information Retrieval · Computer Science 2023-05-29 Mouadh Guesmi , Mohamed Amine Chatti , Shoeb Joarder , Qurat Ul Ain , Clara Siepmann , Hoda Ghanbarzadeh , Rawaa Alatrash

Collaborative filtering systems heavily depend on user feedback expressed in product ratings to select and rank items to recommend. In this study we explore how users value different collaborative explanation styles following the user-based…

Information Retrieval · Computer Science 2018-09-07 Ludovik Coba , Markus Zanker , Laurens Rook , Panagiotis Symeonidis

The electronic marketplace offers great potential for the recommendation of supplies. In the so called recommender systems, it is crucial to apply matchmaking strategies that faithfully satisfy the predicates specified in the demand, and…

Databases · Computer Science 2015-03-17 Angela Bonifati , Giansalvatore Mecca , Domenica Sileo , Gianvito Summa

Though recommender systems are defined by personalization, recent work has shown the importance of additional, beyond-accuracy objectives, such as fairness. Because users often expect their recommendations to be purely personalized, these…

Information Retrieval · Computer Science 2021-03-17 Nasim Sonboli , Jessie J. Smith , Florencia Cabral Berenfus , Robin Burke , Casey Fiesler

Reciprocal recommender systems (RRSs) are crucial in online two-sided matching platforms, such as online job or dating markets, as they need to consider the preferences of both sides of the match. The concentration of recommendations to a…

Information Retrieval · Computer Science 2024-12-02 Kento Nakada , Kazuki Kawamura , Ryosuke Furukawa

How can we design AI tools that effectively support human decision-making by complementing and enhancing users' reasoning processes? Common recommendation-centric approaches face challenges such as inappropriate reliance or a lack of…

Human-Computer Interaction · Computer Science 2025-04-10 Leon Reicherts , Zelun Tony Zhang , Elisabeth von Oswald , Yuanting Liu , Yvonne Rogers , Mariam Hassib

The need for systems to explain behavior to users has become more evident with the rise of complex technology like machine learning or self-adaptation. In general, the need for an explanation arises when the behavior of a system does not…

Software Engineering · Computer Science 2021-08-16 Mersedeh Sadeghi , Verena Klös , Andreas Vogelsang

Algorithmic Recourse aims to provide actionable explanations, or recourse plans, to overturn potentially unfavourable decisions taken by automated machine learning models. In this paper, we propose an interaction paradigm based on a guided…

Human-Computer Interaction · Computer Science 2024-07-22 Seyedehdelaram Esfahani , Giovanni De Toni , Bruno Lepri , Andrea Passerini , Katya Tentori , Massimo Zancanaro

Recent advancements in explainable recommendation have greatly bolstered user experience by elucidating the decision-making rationale. However, the existing methods actually fail to provide effective feedback signals for potentially better…

Information Retrieval · Computer Science 2025-08-08 Jiakai Tang , Jingsen Zhang , Zihang Tian , Xueyang Feng , Lei Wang , Xu Chen

By the growing trend of online shopping and e-commerce websites, recommendation systems have gained more importance in recent years in order to increase the sales ratios of companies. Different algorithms on recommendation systems are used…

Information Retrieval · Computer Science 2017-01-19 Gürkan Alpaslan

Personalized recommendations have become a common feature of modern online services, including most major e-commerce sites, media platforms and social networks. Today, due to their high practical relevance, research in the area of…

Information Retrieval · Computer Science 2023-02-07 Pablo Castells , Dietmar Jannach

The dynamic environment in the real world calls for the adaptive techniques for information filtering, namely to provide real-time responses to the changes of system data. Where many incremental algorithms are designed for this purpose,…

Information Retrieval · Computer Science 2009-11-26 Ci-Hang Jin , Jian-Guo Liu , Yi-Cheng Zhang , Tao Zhou

Modern recommender systems utilize users' historical behaviors to generate personalized recommendations. However, these systems often lack user controllability, leading to diminished user satisfaction and trust in the systems. Acknowledging…

Information Retrieval · Computer Science 2023-08-03 Juntao Tan , Yingqiang Ge , Yan Zhu , Yinglong Xia , Jiebo Luo , Jianchao Ji , Yongfeng Zhang