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Current Text-to-Speech models pose a multilingual challenge, where most of the models traditionally focus on English and European languages, thereby hurting the potential to provide access to information to many more people. To address this…
To build open-domain chatbots that are able to use diverse communicative skills, we propose a novel framework BotsTalk, where multiple agents grounded to the specific target skills participate in a conversation to automatically annotate…
Popular dialog datasets such as MultiWOZ are created by providing crowd workers an instruction, expressed in natural language, that describes the task to be accomplished. Crowd workers play the role of a user and an agent to generate…
LLM-based conversational AI agents struggle to maintain coherent behavior over long horizons due to limited context. While RAG-based approaches are increasingly adopted to overcome this limitation by storing interactions in external memory…
There has been growing interest in using neural networks and deep learning techniques to create dialogue systems. Conversational recommendation is an interesting setting for the scientific exploration of dialogue with natural language as…
Recently advancements in deep learning allowed the development of end-to-end trained goal-oriented dialog systems. Although these systems already achieve good performance, some simplifications limit their usage in real-life scenarios. In…
Any organization needs to improve their products, services, and processes. In this context, engaging with customers and understanding their journey is essential. Organizations have leveraged various techniques and technologies to support…
Sharing ideas through communication with peers is the primary mode of human interaction. Consequently, extensive research has been conducted in the area of conversational AI, leading to an increase in the availability and diversity of…
Many users communicate with chatbots and AI assistants in order to help them with various tasks. A key component of the assistant is the ability to understand and answer a user's natural language questions for question-answering (QA).…
Goal oriented dialogue systems have become a prominent customer-care interaction channel for most businesses. However, not all interactions are smooth, and customer intent misunderstanding is a major cause of dialogue failure. We show that…
Task-oriented dialogue (ToD) systems have been mostly created for high-resource languages, such as English and Chinese. However, there is a need to develop ToD systems for other regional or local languages to broaden their ability to…
Data scarcity is a long-standing and crucial challenge that hinders quick development of task-oriented dialogue systems across multiple domains: task-oriented dialogue models are expected to learn grammar, syntax, dialogue reasoning,…
This proposal introduces a Dialogue Challenge for building end-to-end task-completion dialogue systems, with the goal of encouraging the dialogue research community to collaborate and benchmark on standard datasets and unified experimental…
India's linguistic diversity presents both opportunities and challenges for fintech platforms. While the country has 31 major languages and over 100 minor ones, only 10\% of the population understands English, creating barriers to financial…
Code-switching, the alternation between two or more languages within communication, poses great challenges for Automatic Speech Recognition (ASR) systems. Existing models and datasets are limited in their ability to effectively handle these…
Code-mixing involves the seamless integration of linguistic elements from multiple languages within a single discourse, reflecting natural multilingual communication patterns. Despite its prominence in informal interactions such as social…
In this paper, we introduce the MLM (Multiple Languages and Modalities) dataset - a new resource to train and evaluate multitask systems on samples in multiple modalities and three languages. The generation process and inclusion of semantic…
Human conversation is a complex mechanism with subtle nuances. It is hence an ambitious goal to develop artificial intelligence agents that can participate fluently in a conversation. While we are still far from achieving this goal, recent…
Automated systems that negotiate with humans have broad applications in pedagogy and conversational AI. To advance the development of practical negotiation systems, we present CaSiNo: a novel corpus of over a thousand negotiation dialogues…
Dialogue State Tracking (DST) is core research in dialogue systems and has received much attention. In addition, it is necessary to define a new problem that can deal with dialogue between users as a step toward the conversational AI that…