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In task-oriented dialogue systems, Dialogue State Tracking (DST) aims to extract users' intentions from the dialogue history. Currently, most existing approaches suffer from error propagation and are unable to dynamically select relevant…

Computation and Language · Computer Science 2023-03-08 Jing Xu , Dandan Song , Chong Liu , Siu Cheung Hui , Fei Li , Qiang Ju , Xiaonan He , Jian Xie

Task-oriented dialog systems are becoming pervasive, and many companies heavily rely on them to complement human agents for customer service in call centers. With globalization, the need for providing cross-lingual customer support becomes…

Computation and Language · Computer Science 2018-08-28 Wenhu Chen , Jianshu Chen , Yu Su , Xin Wang , Dong Yu , Xifeng Yan , William Yang Wang

A dialog state tracker is an important component in modern spoken dialog systems. We present an incremental dialog state tracker, based on LSTM networks. It directly uses automatic speech recognition hypotheses to track the state. We also…

Computation and Language · Computer Science 2015-07-14 Lukas Zilka , Filip Jurcicek

Multi-domain dialogue state tracking (DST) is a critical component for conversational AI systems. The domain ontology (i.e., specification of domains, slots, and values) of a conversational AI system is generally incomplete, making the…

Computation and Language · Computer Science 2020-06-23 Li Zhou , Kevin Small

Existing dialogue datasets contain lots of noise in their state annotations. Such noise can hurt model training and ultimately lead to poor generalization performance. A general framework named ASSIST has recently been proposed to train…

Computation and Language · Computer Science 2022-10-25 Fanghua Ye , Xi Wang , Jie Huang , Shenghui Li , Samuel Stern , Emine Yilmaz

Dialogue State Tracking (DST) is core research in dialogue systems and has received much attention. In addition, it is necessary to define a new problem that can deal with dialogue between users as a step toward the conversational AI that…

Computation and Language · Computer Science 2023-01-19 Hyungtak Choi , Hyeonmok Ko , Gurpreet Kaur , Lohith Ravuru , Kiranmayi Gandikota , Manisha Jhawar , Simma Dharani , Pranamya Patil

Existing approaches to Dialogue State Tracking (DST) rely on turn level dialogue state annotations, which are expensive to acquire in large scale. In call centers, for tasks like managing bookings or subscriptions, the user goal can be…

Computation and Language · Computer Science 2021-01-29 Shuailong Liang , Lahari Poddar , Gyuri Szarvas

Dialog state tracking (DST) is a crucial component in a task-oriented dialog system for conversational information access. A common practice in current dialog systems is to define the dialog state by a set of slot-value pairs. Such…

Computation and Language · Computer Science 2018-11-06 Yinpei Dai , Zhijian Ou , Dawei Ren , Pengfei Yu

Dialogue State Tracking (DST) is critical for comprehensively interpreting user and system utterances, thereby forming the cornerstone of efficient dialogue systems. Despite past research efforts focused on enhancing DST performance through…

Computation and Language · Computer Science 2023-07-25 Yukyung Lee , Takyoung Kim , Hoonsang Yoon , Pilsung Kang , Junseong Bang , Misuk Kim

Dialogue state tracking plays a crucial role in extracting information in task-oriented dialogue systems. However, preceding research are limited to textual modalities, primarily due to the shortage of authentic human audio datasets. We…

Sound · Computer Science 2023-12-05 Jihyun Lee , Yejin Jeon , Wonjun Lee , Yunsu Kim , Gary Geunbae Lee

We present a novel end-to-end trainable neural network model for task-oriented dialog systems. The model is able to track dialog state, issue API calls to knowledge base (KB), and incorporate structured KB query results into system…

Computation and Language · Computer Science 2017-08-22 Bing Liu , Ian Lane

Recent works on end-to-end trainable neural network based approaches have demonstrated state-of-the-art results on dialogue state tracking. The best performing approaches estimate a probability distribution over all possible slot values.…

Computation and Language · Computer Science 2019-07-02 Rahul Goel , Shachi Paul , Dilek Hakkani-Tür

Task oriented dialogue systems rely heavily on specialized dialogue state tracking (DST) modules for dynamically predicting user intent throughout the conversation. State-of-the-art DST models are typically trained in a supervised manner…

Dialogue state tracking (DST) is an important part of a spoken dialogue system. Existing DST models either ignore temporal feature dependencies across dialogue turns or fail to explicitly model temporal state dependencies in a dialogue. In…

Computation and Language · Computer Science 2020-10-06 Junfan Chen , Richong Zhang , Yongyi Mao , Jie Xu

The task of dialogue generation aims to automatically provide responses given previous utterances. Tracking dialogue states is an important ingredient in dialogue generation for estimating users' intention. However, the \emph{expensive…

Computation and Language · Computer Science 2018-09-03 Xisen Jin , Wenqiang Lei , Zhaochun Ren , Hongshen Chen , Shangsong Liang , Yihong Zhao , Dawei Yin

End-to-end spoken dialogue state tracking (DST) is made difficult by the tandem of having to handle speech input and data scarcity. Combining speech foundation encoders and large language models has been proposed in recent work as to…

Computation and Language · Computer Science 2025-12-01 Katia Vendrame , Bolaji Yusuf , Santosh Kesiraju , Šimon Sedláček , Oldřich Plchot , Jan Černocký

The ability to accurately track what happens during a conversation is essential for the performance of a dialogue system. Current state-of-the-art multi-domain dialogue state trackers achieve just over 55% accuracy on the current go-to…

Computation and Language · Computer Science 2020-11-24 Carel van Niekerk , Michael Heck , Christian Geishauser , Hsien-Chin Lin , Nurul Lubis , Marco Moresi , Milica Gašić

The goal of dialogue state tracking (DST) is to predict the current dialogue state given all previous dialogue contexts. Existing approaches generally predict the dialogue state at every turn from scratch. However, the overwhelming majority…

Computation and Language · Computer Science 2021-07-28 Jinyu Guo , Kai Shuang , Jijie Li , Zihan Wang

Generalising dialogue state tracking (DST) to new data is especially challenging due to the strong reliance on abundant and fine-grained supervision during training. Sample sparsity, distributional shift and the occurrence of new concepts…

Computation and Language · Computer Science 2022-08-10 Michael Heck , Nurul Lubis , Carel van Niekerk , Shutong Feng , Christian Geishauser , Hsien-Chin Lin , Milica Gašić

Recent studies in dialogue state tracking (DST) leverage historical information to determine states which are generally represented as slot-value pairs. However, most of them have limitations to efficiently exploit relevant context due to…

Computation and Language · Computer Science 2020-12-22 Yong Shan , Zekang Li , Jinchao Zhang , Fandong Meng , Yang Feng , Cheng Niu , Jie Zhou