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As computer systems grow ever larger and more complex, a crucial task in software development is for one person (the system expert) to communicate to another (the system novice) how a certain program works. This paper reports on the…

Software Engineering · Computer Science 2025-10-13 Matthew Sotoudeh

Rule-based models are often used for data analysis as they combine interpretability with predictive power. We present RuleKit, a versatile tool for rule learning. Based on a sequential covering induction algorithm, it is suitable for…

Machine Learning · Computer Science 2020-01-28 Adam Gudyś , Marek Sikora , Łukasz Wróbel

Effective incident management in large-scale IT systems relies on troubleshooting guides (TSGs), but their manual execution is slow and error-prone. While recent advances in LLMs offer promise for automating incident management tasks,…

Artificial Intelligence · Computer Science 2026-04-22 Jiayi Mao , Liqun Li , Yanjie Gao , Zegang Peng , Shilin He , Chaoyun Zhang , Si Qin , Samia Khalid , Qingwei Lin , Saravan Rajmohan , Sitaram Lanka , Dongmei Zhang

Data analytics software applications have become an integral part of the decision-making process of analysts. Users of such a software face challenges due to insufficient product and domain knowledge, and find themselves in need of help. To…

[Context] Artificial intelligence (AI) components used in building software solutions have substantially increased in recent years. However, many of these solutions focus on technical aspects and ignore critical human-centered aspects.…

Software Engineering · Computer Science 2023-05-22 Khlood Ahmad , Mohamed Abdelrazek , Chetan Arora , Arbind Agrahari Baniya , Muneera Bano , John Grundy

Software Repositories contain knowledge on how software engineering teams work, communicate, and collaborate. It can be used to develop a data-informed view of a team's development process, which in turn can be employed for process…

Software Engineering · Computer Science 2020-07-17 Christoph Matthies , Franziska Dobrigkeit , Guenter Hesse

LoKit is a toolkit based on the coordination language LO. It allows to build distributed collaborative applications by providing a set of generic tools. This paper briefly introduces the concept of the toolkit, presents a subset of the…

Programming Languages · Computer Science 2023-12-20 Uwe M. Borghoff

Data from software repositories have become an important foundation for the empirical study of software engineering processes. A recurring theme in the repository mining literature is the inference of developer networks capturing e.g.…

Software Engineering · Computer Science 2019-11-22 Christoph Gote , Ingo Scholtes , Frank Schweitzer

In large-scale cloud service systems, support tickets serve as a critical mechanism for resolving customer issues and maintaining service quality. However, traditional manual ticket escalation processes encounter significant challenges,…

Software Engineering · Computer Science 2025-04-14 Fengrui Liu , Xiao He , Tieying Zhang , Jianjun Chen , Yi Li , Lihua Yi , Haipeng Zhang , Gang Wu , Rui Shi

The objectives of this study was to bring out the understanding of the concept of agile IT project management; what it is and what it is not. It was also aimed at comparing the pros and cons of both agile and traditional methods of IT…

Software Engineering · Computer Science 2019-10-15 Godfred Yaw Koi-Akrofi , Joyce Koi-Akrofi , Henry Akwetey Matey

Reference models convey best practices and standards. The reference frameworks necessitate conformance checks to ensure adherence to established guidelines and principles, which is crucial for maintaining quality and consistency in various…

Software Engineering · Computer Science 2025-09-30 Bernhard Rumpe , Max Stachon , Sebastian Stüber , Valdes Voufo

Retrieval systems often fail when user queries differ stylistically or semantically from the language used in domain documents. Query rewriting has been proposed to bridge this gap, improving retrieval by reformulating user queries into…

Information Retrieval · Computer Science 2026-03-03 Jiyoon Myung , Jungki Son , Kyungro Lee , Jihyeon Park , Joohyung Han

To fork a project is to copy the existing code base and move in a direction different than that of the erstwhile project leadership. Forking provides a rapid way to address new requirements by adapting an existing solution. However, it can…

Software Engineering · Computer Science 2010-04-19 Neil A. Ernst , Steve Easterbrook , John Mylopoulos

Popular process models such as the Rational Unified Process or the V-Modell XT are by nature large and complex. Each time that a new release is published software development organizations are confronted with the big challenge of…

Software Engineering · Computer Science 2013-11-14 Alexis Ocampo , Jürgen Münch , William E. Riddle

The agile approach uses continuous delivery, instead of distinct procedure, to work closer with customers and to respond faster requirement changes. All of these are against the traditional plan driven approach. Due to agile method's…

Software Engineering · Computer Science 2013-03-07 Hung-Fu Chang , Stephen C-Y. Lu

Context: Requirements engineering in global scaled agile software development and the planning phase for a multi-vocal literature review. Objective: Develop a protocol to specify the plan which will be followed to conduct a multi-vocal…

Software Engineering · Computer Science 2020-04-28 Priyanka Antil

Programming language documentation refers to the set of technical documents that provide application developers with a description of the high-level concepts of a language. Such documentation is essential to support application developers…

Software Engineering · Computer Science 2022-10-11 Filipe R. Cogo , Xin Xia , Ahmed E. Hassan

As an important way of assuring software quality, software testing generates and executes test cases to identify software failures. Many strategies have been proposed to guide test-case generation, such as source-code-based approaches and…

Software Engineering · Computer Science 2025-05-08 Zhenzhen Yang , Rubing Huang , Chenhui Cui , Nan Niu , Dave Towey

Large language models are redefining software engineering by implementing AI-powered techniques throughout the whole software development process, including requirement gathering, software architecture, code generation, testing, and…

Software Engineering · Computer Science 2024-06-11 Malik Abdul Sami , Muhammad Waseem , Zeeshan Rasheed , Mika Saari , Kari Systä , Pekka Abrahamsson

In large scale agile systems development, the lack of a unified requirements engineering (RE) process is a major challenge, exacerbated by the absence of high level guiding principles for effective requirements management. To address this…

Software Engineering · Computer Science 2026-02-12 Hina Saeeda , Mijin Kim , Eric Knauss , Jesper Thyssen , Jesper Ørting , Jesper Lysemose Korsgaard , Niels Jørgen Strøm
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