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Over the years customers' expectation of getting information instantaneously has given rise to the increased usage of channels like virtual assistants. Typically, customers try to get their questions answered by low-touch channels like…

Computation and Language · Computer Science 2021-09-08 Ankush Chopra , Prateek Nagwanshi , Sohom Ghosh

Conversational search enables multi-turn interactions between users and systems to fulfill users' complex information needs. During this interaction, the system should understand the users' search intent within the conversational context…

Information Retrieval · Computer Science 2025-06-13 Fengran Mo , Chuan Meng , Mohammad Aliannejadi , Jian-Yun Nie

The rapid development and application of natural language generation (NLG) techniques has revolutionized the field of automatic text production. However, these techniques are still limited in their ability to produce human-like text that is…

Computation and Language · Computer Science 2022-12-08 Jiangjie Chen , Yanghua Xiao

We present a novel natural language generation system for spoken dialogue systems capable of entraining (adapting) to users' way of speaking, providing contextually appropriate responses. The generator is based on recurrent neural networks…

Computation and Language · Computer Science 2017-09-18 Ondřej Dušek , Filip Jurčíček

Deep latent variable models have been shown to facilitate the response generation for open-domain dialog systems. However, these latent variables are highly randomized, leading to uncontrollable generated responses. In this paper, we…

Computation and Language · Computer Science 2017-07-07 Xiaoyu Shen , Hui Su , Yanran Li , Wenjie Li , Shuzi Niu , Yang Zhao , Akiko Aizawa , Guoping Long

Conversational Recommender Systems (CRS) has become an emerging research topic seeking to perform recommendations through interactive conversations, which generally consist of generation and recommendation modules. Prior work on CRS tends…

Computation and Language · Computer Science 2022-09-26 Lingzhi Wang , Shafiq Joty , Wei Gao , Xingshan Zeng , Kam-Fai Wong

The performance of conversational Large Language Models (LLMs) in general, and of ChatGPT in particular, is currently being evaluated on many different tasks, from logical reasoning or maths to answering questions on a myriad of topics.…

Computation and Language · Computer Science 2024-10-22 Gonzalo Martínez , José Alberto Hernández , Javier Conde , Pedro Reviriego , Elena Merino

Neural conversation models tend to generate safe, generic responses for most inputs. This is due to the limitations of likelihood-based decoding objectives in generation tasks with diverse outputs, such as conversation. To address this…

Computation and Language · Computer Science 2018-09-06 Ashutosh Baheti , Alan Ritter , Jiwei Li , Bill Dolan

This paper introduces a parameterization framework for controlling conversation quality in large language models. We explore nine key parameters across six dimensions that enable precise specification of dialogue properties. Through…

Computation and Language · Computer Science 2025-08-06 Shengqi Li , Amarnath Gupta

Stylistic variation is critical to render the utterances generated by conversational agents natural and engaging. In this paper, we focus on sequence-to-sequence models for open-domain dialogue response generation and propose a new method…

Computation and Language · Computer Science 2018-10-02 Yujie Xing , Raquel Fernández

Real human conversation data are complicated, heterogeneous, and noisy, from which building open-domain dialogue systems remains a challenging task. In fact, such dialogue data still contains a wealth of information and knowledge, however,…

Computation and Language · Computer Science 2022-09-16 Yihe Wang , Yitong Li , Yasheng Wang , Fei Mi , Pingyi Zhou , Xin Wang , Jin Liu , Xin Jiang , Qun Liu

Identifying discourse features in student conversations is quite important for educational researchers to recognize the curricular and pedagogical variables that cause students to engage in constructing knowledge rather than merely…

Computation and Language · Computer Science 2025-11-26 Farjana Sultana Mim , Shuchin Aeron , Eric Miller , Kristen Wendell

Optimizing language models for use in conversational agents requires large quantities of example dialogues. Increasingly, these dialogues are synthetically generated by using powerful large language models (LLMs), especially in domains…

Computation and Language · Computer Science 2025-09-19 Joachim De Baer , A. Seza Doğruöz , Thomas Demeester , Chris Develder

Conversational recommenders are emerging as a powerful tool to personalize a user's recommendation experience. Through a back-and-forth dialogue, users can quickly hone in on just the right items. Many approaches to conversational…

Information Retrieval · Computer Science 2023-02-15 Allen Lin , Ziwei Zhu , Jianling Wang , James Caverlee

The scarcity of domain-specific dialogue datasets limits the development of dialogue systems across applications. Existing research is constrained by general or niche datasets that lack sufficient scale for training dialogue systems. To…

Computation and Language · Computer Science 2025-02-11 Sathya Krishnan Suresh , Wu Mengjun , Tushar Pranav , Eng Siong Chng

We present HotelMatch-LLM, a multimodal dense retrieval model for the travel domain that enables natural language property search, addressing the limitations of traditional travel search engines which require users to start with a…

Information Retrieval · Computer Science 2025-06-10 Arian Askari , Emmanouil Stergiadis , Ilya Gusev , Moran Beladev

The ability of a dialog system to express consistent language style during conversations has a direct, positive impact on its usability and on user satisfaction. Although previous studies have demonstrated that style transfer is feasible…

Computation and Language · Computer Science 2021-09-14 Hao Fu , Yan Wang , Ruihua Song , Tianran Hu , Jianyun Nie

Conversational interfaces that allow for intuitive and comprehensive access to digitally stored information remain an ambitious goal. In this thesis, we lay foundations for designing conversational search systems by analyzing the…

Information Retrieval · Computer Science 2019-12-17 Svitlana Vakulenko

The aim of this paper is to mitigate the shortcomings of automatic evaluation of open-domain dialog systems through multi-reference evaluation. Existing metrics have been shown to correlate poorly with human judgement, particularly in…

Computation and Language · Computer Science 2019-09-10 Prakhar Gupta , Shikib Mehri , Tiancheng Zhao , Amy Pavel , Maxine Eskenazi , Jeffrey P. Bigham

In recent years, the generation of conversation content based on deep neural networks has attracted many researchers. However, traditional neural language models tend to generate general replies, lacking logical and emotional factors. This…

Computation and Language · Computer Science 2019-04-18 Jia Li , Xiao Sun , Xing Wei , Changliang Li , Jianhua Tao
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