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Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a key to impact user experience - tones. In this work, we…
Social media, as a means for computer-mediated communication, has been extensively used to study the sentiment expressed by users around events or topics. There is however a gap in the longitudinal study of how sentiment evolved in social…
Pictorial emojis and stickers are commonly used in online social networking to facilitate and aid communications. We delve into the use of Bitmoji stickers, a highly expressive form of pictorial communication using avatars resembling actual…
Emojis have become ubiquitous in online communication, serving as a universal medium to convey emotions and decorative elements. Their widespread use transcends language and cultural barriers, enhancing understanding and fostering more…
Social media platforms provide users with a profile description field, commonly known as a ``bio," where they can present themselves to the world. A growing literature shows that text in these bios can improve our understanding of online…
Emojis, which encapsulate semantics beyond mere words or phrases, have become prevalent in social network communications. This has spurred increasing scholarly interest in exploring their attributes and functionalities. However,…
Stating your gender pronouns, along with your name, is becoming the new norm of self-introductions at school, at the workplace, and online. The increasing prevalence and awareness of nonconforming gender identities put discussions of…
Skin tone as a demographic bias and inconsistent human labeling poses challenges in dermatology AI. We take another angle to investigate color contrast's impact, beyond skin tones, on malignancy detection in skin disease datasets: We…
Machine learning models deployed locally on social media applications are used for features, such as face filters which read faces in-real time, and they expose sensitive attributes to the apps. However, the deployment of machine learning…
Social media has exacerbated the promotion of Western beauty norms, leading to negative self-image, particularly in women and girls, and causing harm such as body dysmorphia. Increasingly content on the internet has been artificially…
Context: Open source software development has become more social and collaborative, especially with the rise of social coding platforms like GitHub. Since 2016, GitHub started to support more informal methods such as emoji reactions, with…
Emoji have become ubiquitous in written communication, on the Web and beyond. They can emphasize or clarify emotions, add details to conversations, or simply serve decorative purposes. This casual use, however, barely scratches the surface…
In recent years, learning-based color and tone enhancement methods for photos have become increasingly popular. However, most learning-based image enhancement methods just learn a mapping from one distribution to another based on one…
Social media platforms can expose influential trends in many aspects of everyday life. However, the movements they represent can be contaminated by disinformation. Social bots are one of the significant sources of disinformation in social…
This paper proposes an automatic image correction method for portrait photographs, which promotes consistency of facial skin color by suppressing skin color changes due to background colors. In portrait photographs, skin color is often…
Color is an important aspect of any graphical user interface (GUI). Color is used to make a GUI attractive and meaningful. But there are difficulties in using colors too. Improper use of color can result in adverse effects. Wrong colors at…
Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal moderation preferences. However, it is unclear (1) how end…
Emojis are a succinct form of language which can express concrete meanings, emotions, and intentions. Emojis also carry signals that can be used to better understand communicative intent. They have become a ubiquitous part of our daily…
Augmented reality and other photo editing filters are popular methods used to modify faces online. Considering the important role of facial perception in communication, how do we perceive this increasing number of modified faces? In this…
Digital avatars are an important part of identity representation, but there is little work on understanding how to represent disability. We interviewed 18 people with disabilities and related identities about their experiences and…