Related papers: Analysing Developers Affectiveness through Markov …
Members of different political groups not only disagree about issues but also dislike and distrust each other. While social media can amplify this emotional divide -- called affective polarization by political scientists -- there is a lack…
Online toxic attacks, such as harassment, trolling, and hate speech have been linked to an increase in offline violence and negative psychological effects on victims. In this paper, we studied the impact of toxicity on users' online…
Large Language Models (LLMs) increasingly automate software engineering tasks. While recent studies highlight the accelerated adoption of ``AI as a teammate'' in Open Source Software (OSS), developer interaction patterns remain…
Software products are rarely developed from scratch and vulnerabilities in such products might reside in parts that are either open source software or provided by another organization. Hence, the total cybersecurity of a product often…
Information sharing on social networks is ubiquitous, intuitive, and occasionally accidental. However, people may be unaware of the potential negative consequences of disclosures, such as reputational damages. Yet, people use social…
Open-source software (OSS) development relies on effective collaboration among distributed contributors. Yet, current OSS project recommendation systems primarily emphasize technical attributes, overlooking the collaboration and community…
Context: Open source software development has become more social and collaborative, especially with the rise of social coding platforms like GitHub. Since 2016, GitHub started to support more informal methods such as emoji reactions, with…
Software support ticket escalations can be an extremely costly burden for software organizations all over the world. Consequently, there exists an interest in researching how to better enable support analysts to handle such escalations. In…
In emotionally supportive conversations, well-intended positivity can sometimes misfire, leading to responses that feel dismissive, minimizing, or unrealistically optimistic. We examine this phenomenon of incongruent positivity as…
Background: Studies on developer productivity and well-being find that the perceptions of productivity in a software team can be a socio-technical problem. Intuitively, problems and challenges can be better handled by managing expectations…
Code reviews are central for software quality assurance. Ideally, reviewers should explain their feedback to enable authors of code changes to understand the feedback and act accordingly. Different developers might need different…
There is a growing belief that understanding and addressing the human processes employed during software development is likely to provide substantially more value to industry than yet more recommendations for the implementation of various…
As large language models (LLMs) become more common in educational tools and programming environments, questions arise about how these systems should interact with users. This study investigates how different interaction styles with…
Users organize themselves into communities on web platforms. These communities can interact with one another, often leading to conflicts and toxic interactions. However, little is known about the mechanisms of interactions between…
Large Language Models (LLMs) are increasingly integrated into various daily tasks in Software Engineering such as coding and requirement elicitation. Despite their various capabilities and constant use, some interactions can lead to…
One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…
Usability and user experience (UX) issues are often not well emphasized and addressed in open source software (OSS) development. There is an imperative need for supporting OSS communities to collaboratively identify, understand, and fix UX…
The presence of toxic content has become a major problem for many online communities. Moderators try to limit this problem by implementing more and more refined comment filters, but toxic users are constantly finding new ways to circumvent…
Background: Despite a growing body of literature on the impact of software bots on open source software development teams, their effects on team communication, coordination, and collaboration practices are not well understood. Bots can have…
A central challenge in affective computing is determining appropriate empathy levels for different interaction contexts. Prior work has characterized two poles: task-focused interactions, where empathy demand is near zero, and emotional…