Related papers: Understanding Interface Design and Mobile Money Pe…
Mobile phone usage provides a wealth of information, which can be used to better understand the demographic structure of a population. In this paper we focus on the population of Mexican mobile phone users. Our first contribution is an…
The landscape of payment methods in retail is a complex and evolving area. Vendors are motivated to conduct an appropriate analysis to decide what payment methods to accept out of a vast range of options. Many factors are included in this…
No two people are alike. We usually ignore this diversity as we have the capability to adapt and, without noticing, become experts in interfaces that were probably misadjusted to begin with. This adaptation is not always at the user's…
Many households in developing countries lack formal financial histories, making it difficult for firms to extend credit, and for potential borrowers to receive it. However, many of these households have mobile phones, which generate rich…
Translation apps and devices are often presented in the context of providing assistance while traveling abroad. However, the spectrum of needs for cross-language communication is much wider. To investigate these needs, we conducted three…
Mobile banking applications have gained popularity and have significantly revolutionised the banking industry. Despite the convenience offered by M-Banking Apps, users are often distrustful of the security of the applications due to an…
This study is motivated by two key considerations: the significant benefits mobile applications offer individuals and businesses, and the limited empirical research on usability challenges. To address this gap, we conducted structured…
Context: Visual aesthetics is increasingly seen as an essential factor in perceived usability, interaction, and overall appraisal of user interfaces especially with respect to mobile applications. Yet, a question that remains is how to…
Mobile health (mHealth) applications have become increasingly valuable in preventive healthcare and in reducing the burden on healthcare organizations. The aim of this paper is to investigate the factors that influence user acceptance of…
As mobile applications (apps) become ubiquitous in everyday life, it is crucial for developers to prioritize accessibility for users with diverse abilities. While previous research has identified widespread accessibility issues and raised…
The use of mobile payment services is an essential contributor to financial inclusion in emerging markets. Unfortunately, the service has become a platform for fraud. Mobile payment users need to be digitally resilient to continue using the…
Undeniably, the advent of mobile applications has brought new frontiers to usability engineering. To date, ongoing research has shown significant efforts to adopt and adapt usability principles to the mobile computing environment. One of…
This research report proposes a structured solution to address the need for awareness of cultural and language in user design. It will include evaluated research on established methods that already exist. Discussed ideas about how to…
In today's mobile application marketplace, the ability of consumers to make informed choices regarding their privacy is extremely limited. Consumers largely rely on privacy policies and app permission mechanisms, but these do an inadequate…
Among populations with limited literacy in emerging digital markets, the adoption of mobile phones, combined with comprehension barriers and poor cybersecurity hygiene, has created hidden privacy risks. This paper examines how informed…
With the growth of digital monetary transactions and cashless payments, encouraged by the COVID-19 pandemic, use of e-payment applications is on the rise. It is thus imperative to understand and evaluate the current posture of e-payment…
Currently, most software projects around the world are small rather than large. Despite this, there are more methodologies, tools, frameworks, processes, and so on, for developing and managing large software projects than for small ones.…
In recent years, mobile operations have gained wide popularity among mainstream users, and banks tend to follow this trend. But are bank customers ready to move forward? Mobile banking appears to be a natural extension of Internet banking.…
Mobile applications (apps) have become an essential part of everyday life, offering convenient access to services such as banking, healthcare, and shopping. With these apps handling sensitive personal and financial data, ensuring their…
Smartphone-based contact-tracing apps are a promising solution to help scale up the conventional contact-tracing process. However, low adoption rates have become a major issue that prevents these apps from achieving their full potential. In…