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This paper compares the needs of groups and communities in outdoor settings, seeking to identify subtle but important differences in the ways that their needs can be supported. We first examine the questions of who uses technology in…

As mixed-ability collaboration has become increasingly focal within accessibility research, managing varied, and sometimes conflicting, access needs has become a key consideration in designing for access. When an accessibility feature or…

Pervasive personal communication technologies offer the potential for important social benefits for individual users, but also the potential for significant social difficulties and costs. In research on face-to-face social interaction,…

This paper aims at connecting democratic theory with civic technologies in order to highlight the links between some theoretical tensions and trilemmas and design trade-offs. First, it reviews some tensions and trilemmas raised by political…

Designing cycling infrastructure requires balancing the competing needs of diverse user groups, yet designers often struggle to anticipate how different cyclists experience the same street environment. We investigate how persona-based…

Design systems represent a user interaction design and development approach that is currently of avid interest in the industry. However, little research work has been done to synthesize knowledge related to design systems in order to inform…

HCI research to date has only scratched the surface of the unique approaches racially minoritized communities take to building, designing, and using technology systems. While there has been an increase in understanding how people across…

Many technology companies aim to improve access and inclusion not only by making their products accessible but also by bringing people with disabilities into the tech workforce. We know less about how accessibility is experienced and…

Community-based design efforts rightly seek to reduce the power differences between researchers and community participants by aligning with community values and furthering their priorities. However, what should designers do when key…

AI companions are designed to foster emotionally engaging interactions, yet users often encounter conflicts that feel frustrating or hurtful, such as discriminatory statements and controlling behavior. This paper examines how users…

We explore some of the existing research in HCI around technology for older adults and examine the role of LLMs in enhancing it. We also discuss the digital divide and emphasize the need for inclusive technology design. At the same time, we…

Studies on interpersonal conflict have a long history and contain many suggestions for conflict typology. We use this as the basis of a novel annotation scheme and release a new dataset of situations and conflict aspect annotations. We then…

Social technologies are the systems, interfaces, features, infrastructures, and architectures that allow people to interact with each other online. These technologies dramatically shape the fabric of our everyday lives, from the information…

As public sector agencies rapidly introduce new AI tools in high-stakes domains like social services, it becomes critical to understand how decisions to adopt these tools are made in practice. We borrow from the anthropological practice to…

Since prior work has identified that cultural differences influence user design preferences and interaction methods, as well as emphasizing the need to reflect on the appropriateness of popular HCI principles, we believe that it is equally…

One of the main promises of technology development is for it to be adopted by people, organizations, societies, and governments -- incorporated into their life, work stream, or processes. Often, this is socially beneficial as it automates…

An innovation ecosystem is a multi-stakeholder environment, where different stakeholders interact to solve complex socio-technical challenges. We explored how stakeholders use digital tools, human resources, and their combination to gather…

Social media (i.e., Reddit) users are overloaded with people's opinions when viewing discourses about divisive topics. Traditional user interfaces in such media present those opinions in a linear structure, which can limit users in viewing…

While diversity has become a debated issue in design, very little research exists on positive use-cases for diversity beyond scholarly criticism. The current work addresses this gap through the case of a diversity-aware chatbot, exploring…

Digital devices like tablets, media players, and kiosks are increasingly deployed in U.S. prisons. These technologies can enable incarcerated people to access education, communicate with loved ones, and develop vital reentry skills.…