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It becomes a significant challenge to predict customer behavior and retain an existing customer with the rapid growth of digitization which opens up more opportunities for customers to choose from subscription-based products and services…

Machine Learning · Computer Science 2023-03-03 Jitendra Maan , Harsh Maan

User churn, characterized by customers ending their relationship with a business, has profound economic consequences across various Business-to-Customer scenarios. For numerous system-to-user actions, such as promotional discounts and…

Machine Learning · Computer Science 2023-09-27 Shamik Bhattacharjee , Utkarsh Thukral , Nilesh Patil

Customer churn, the discontinuation of services by existing customers, poses a significant challenge to the telecommunications industry. This paper proposes a novel adaptive ensemble learning framework for highly accurate customer churn…

Machine Learning · Computer Science 2024-08-30 Mohammed Affan Shaikhsurab , Pramod Magadum

Loan default prediction is one of the most important and critical problems faced by banks and other financial institutions as it has a huge effect on profit. Although many traditional methods exist for mining information about a loan…

Statistical Finance · Quantitative Finance 2020-02-07 Rising Odegua

Churn prediction, or the task of identifying customers who are likely to discontinue use of a service, is an important and lucrative concern of firms in many different industries. As these firms collect an increasing amount of large-scale,…

Machine Learning · Computer Science 2015-12-22 Muhammad R. Khan , Johua Manoj , Anikate Singh , Joshua Blumenstock

Customer churn is a major problem and one of the most important concerns for large companies. Due to the direct effect on the revenues of the companies, especially in the telecom field, companies are seeking to develop means to predict…

Computers and Society · Computer Science 2019-04-04 Abdelrahim Kasem Ahmad , Assef Jafar , Kadan Aljoumaa

Customer churn describes terminating a relationship with a business or reducing customer engagement over a specific period. Two main business marketing strategies play vital roles to increase market share dollar-value: gaining new and…

Machine Learning · Computer Science 2023-04-24 David Hason Rudd , Huan Huo , Guandong Xu

This paper presents a machine learning framework for electricity demand forecasting across diverse geographical regions using the gradient boosting algorithm XGBoost. The model integrates historical electricity demand and comprehensive…

Machine Learning · Computer Science 2025-10-10 Kevin Steijn , Vamsi Priya Goli , Enrico Antonini

Boosting is an ensemble method that combines base models in a sequential manner to achieve high predictive accuracy. A popular learning algorithm based on this ensemble method is eXtreme Gradient Boosting (XGB). We present an adaptation of…

Machine Learning · Computer Science 2020-05-18 Jacob Montiel , Rory Mitchell , Eibe Frank , Bernhard Pfahringer , Talel Abdessalem , Albert Bifet

Customer temporal behavioral data was represented as images in order to perform churn prediction by leveraging deep learning architectures prominent in image classification. Supervised learning was performed on labeled data of over 6…

Machine Learning · Statistics 2016-04-20 Artit Wangperawong , Cyrille Brun , Olav Laudy , Rujikorn Pavasuthipaisit

XGBoost, a scalable tree boosting algorithm, has proven effective for many prediction tasks of practical interest, especially using tabular datasets. Hyperparameter tuning can further improve the predictive performance, but unlike neural…

Machine Learning · Computer Science 2021-11-16 Sanyam Kapoor , Valerio Perrone

As the availability, size and complexity of data have increased in recent years, machine learning (ML) techniques have become popular for modeling. Predictions resulting from applying ML models are often used for inference, decision-making,…

Machine Learning · Statistics 2023-04-25 Xiaozhe Yin , Masoud Fallah-Shorshani , Rob McConnell , Scott Fruin , Yao-Yi Chiang , Meredith Franklin

Demand forecasting in supply chain management (SCM) is critical for optimizing inventory, reducing waste, and improving customer satisfaction. Conventional approaches frequently neglect external influences like weather, festivities, and…

Machine Learning · Computer Science 2026-01-09 Anees Fatima , Mohammad Abdus Salam

The ability to identify stock market trends has obvious advantages for investors. Buying stock on an upward trend (as well as selling it in case of downward movement) results in profit. Accordingly, the start and end-points of the trend are…

Computational Finance · Quantitative Finance 2021-04-20 Ekaterina Zolotareva

With the fast development of Internet companies throughout the world, customer churn has become a serious concern. To better help the companies retain their customers, it is important to build a customer churn prediction model to identify…

Machine Learning · Computer Science 2018-02-28 Li Wang , Chaochao Chen , Jun Zhou , Xiaolong Li

Using big data to analyze consumer behavior can provide effective decision-making tools for preventing customer attrition (churn) in customer relationship management (CRM). Focusing on a CRM dataset with several different categories of…

Machine Learning · Statistics 2021-07-14 Petra Posedel Šimović , Davor Horvatic , Edward W. Sun

Customer churn prediction in the telecommunications sector represents a critical business intelligence task that has evolved from subjective human assessment to sophisticated algorithmic approaches. In this work, we present a comprehensive…

Applications · Statistics 2025-09-30 Xuhang Chen , Bo Lv , Mengqian Wang , Xunwen Xiang , Shiting Wu , Shenghong Luo , Wenjun Zhang

Given an increasingly volatile climate, the relationship between weather and transit ridership has drawn increasing interest. However, challenges stemming from spatio-temporal dependency and non-stationarity have not been fully addressed in…

Applications · Statistics 2022-04-22 Francisco Rowe , Michael Mahony , Sui Tao

XGBoost is a scalable ensemble technique based on gradient boosting that has demonstrated to be a reliable and efficient machine learning challenge solver. This work proposes a practical analysis of how this novel technique works in terms…

Machine Learning · Computer Science 2023-05-05 Candice Bentéjac , Anna Csörgő , Gonzalo Martínez-Muñoz

Considering the level of competition prevailing in Business-to-Consumer (B2C) E-Commerce domain and the huge investments required to attract new customers, firms are now giving more focus to reduce their customer churn rate. Churn rate is…

Information Retrieval · Computer Science 2021-12-20 Shini Renjith
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