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The design of new products and services starts with the identification of needs of potential customers or users. Many existing methods like observations, surveys, and experiments draw upon specific efforts to elicit unsatisfied needs from…
Sentiment Analysis is currently a vital area of research. With the advancement in the use of the internet, the creation of social media, websites, blogs, opinions, ratings, etc. has increased rapidly. People express their feedback and…
With the increase of digital data and social network platforms the impact of social media science in driving company decision related to product/service features and customer care operations is becoming more crucial. In particular, platform…
In this paper, we investigate the issue of detecting the real-life influence of people based on their Twitter account. We propose an overview of common Twitter features used to characterize such accounts and their activity, and show that…
Twitter is increasingly used for political, advertising and marketing campaigns, where the main aim is to influence users to support specific causes, individuals or groups. We propose a novel methodology for mining and analyzing Twitter…
Sentiment analysis on social media such as Twitter provides organizations and individuals an effective way to monitor public emotions towards them and their competitors. As a result, sentiment analysis has become an important and…
Social media companies as well as authorities make extensive use of artificial intelligence (AI) tools to monitor postings of hate speech, celebrations of violence or profanity. Since AI software requires massive volumes of data to train…
Today, the web has become a mandatory platform to express users' opinions, emotions and feelings about various events. Every person using his smartphone can give his opinion about the purchase of a product, the occurrence of an accident,…
In the last decade, Social Media platforms such as Twitter have gained importance in the various marketing strategies of companies. This work aims to examine the presence of influential content on a textual level, by investigating…
In this paper, we present computational models to predict Twitter users' attitude towards a specific brand through their personal and social characteristics. We also predict their likelihood to take different actions based on their…
As microblogging services like Twitter are becoming more and more influential in today's globalised world, its facets like sentiment analysis are being extensively studied. We are no longer constrained by our own opinion. Others opinions…
In the last decade, social networks became most popular medium for communication and interaction. As an example, micro-blogging service Twitter has more than 200 million registered users who exchange more than 65 million posts per day.…
Sentiment analysis has been widely used by businesses for social media opinion mining, especially in the financial services industry, where customers' feedbacks are critical for companies. Recent progress of neural network models has…
Millions of people express themselves on public social media, such as Twitter. Through their posts, these people may reveal themselves as potentially valuable sources of information. For example, real-time information about an event might…
Estimating the intensity of emotion has gained significance as modern textual inputs in potential applications like social media, e-retail markets, psychology, advertisements etc., carry a lot of emotions, feelings, expressions along with…
The social media network phenomenon leads to a massive amount of valuable data that is available online and easy to access. Many users share images, videos, comments, reviews, news and opinions on different social networks sites, with…
Influence maximization is the problem of selecting a set of influential users in the social network. Those users could adopt the product and trigger a large cascade of adoptions through the " word of mouth " effect. In this paper, we…
Social media is heading towards more and more personalization, where individuals reveal their beliefs, interests, habits, and activities, simply offering glimpses into their personality traits. This study, explores the correlation between…
Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…
In this paper, we explore the usability of different natural language processing models for the sentiment analysis of social media applied to financial market prediction, using the cryptocurrency domain as a reference. We study how the…