Related papers: Hi, how can I help you?: Automating enterprise IT …
Building automatic technical support system is an important yet challenge task. Conceptually, to answer a user question on a technical forum, a human expert has to first retrieve relevant documents, and then read them carefully to identify…
Comprehensive IT support teams in large scale organizations require more man power for handling engagement and requests of employees from different channels on a 24*7 basis. Automated email technical queries help desk is proposed to have…
Answering questions related to the legal domain is a complex task, primarily due to the intricate nature and diverse range of legal document systems. Providing an accurate answer to a legal query typically necessitates specialized knowledge…
IT helpdesks are charged with the task of responding quickly to user queries. To give the user confidence that their query matters, the helpdesk will auto-reply to the user with confirmation that their query has been received and logged.…
Frequently Asked Questions (FAQs) refer to the most common inquiries about specific content. They serve as content comprehension aids by simplifying topics and enhancing understanding through succinct presentation of information. In this…
Traditional information retrieval (such as that offered by web search engines) impedes users with information overload from extensive result pages and the need to manually locate the desired information therein. Conversely,…
We propose a novel method for exploiting the semantic structure of text to answer multiple-choice questions. The approach is especially suitable for domains that require reasoning over a diverse set of linguistic constructs but have limited…
The usage and amount of information available on the internet increase over the past decade. This digitization leads to the need for automated answering system to extract fruitful information from redundant and transitional knowledge…
The design or simulation analysis of special equipment products must follow the national standards, and hence it may be necessary to repeatedly consult the contents of the standards in the design process. However, it is difficult for the…
Algorithms of question answering in a computer system oriented on input and logical processing of text information are presented. A knowledge domain under consideration is social behavior of a person. A database of the system includes an…
In the era of Big Knowledge Graphs, Question Answering (QA) systems have reached a milestone in their performance and feasibility. However, their applicability, particularly in specific domains such as the biomedical domain, has not gained…
Despite end-to-end neural systems making significant progress in the last decade for task-oriented as well as chit-chat based dialogue systems, most dialogue systems rely on hybrid approaches which use a combination of rule-based, retrieval…
Clarification resolution plays an important role in various information retrieval tasks such as interactive question answering and conversational search. In such context, the user often formulates their information needs as short and…
Effective knowledge management is critical for preserving institutional expertise and improving the efficiency of workforce training in state transportation agencies. Traditional approaches, such as static documentation, classroom-based…
Over the past few years, large knowledge bases have been constructed to store massive amounts of knowledge. However, these knowledge bases are highly incomplete. To solve this problem, we propose a web-based question answering system system…
Enterprise IT support interactions are fundamentally diagnostic: effective resolution requires iterative evidence gathering from ambiguous user reports to identify an underlying root cause. While retrieval-augmented generation (RAG)…
Conversational interfaces that allow for intuitive and comprehensive access to digitally stored information remain an ambitious goal. In this thesis, we lay foundations for designing conversational search systems by analyzing the…
Supply chain operations generate vast amounts of operational data; however, critical knowledge such as system usage practices, troubleshooting workflows, and resolution techniques often remains buried within unstructured communications like…
Users interacting with voice assistants today need to phrase their requests in a very specific manner to elicit an appropriate response. This limits the user experience, and is partly due to the lack of reasoning capabilities of dialogue…
In modern industry, dynamic environments and the complexity of modular and reconfigurable resources require automated planning of process sequences. Capability-based planning approaches address this by automatically generating plans from…