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Millions of online communities are governed by volunteer moderators, who shape their communities by setting and enforcing rules, recruiting additional moderators, and participating in the community themselves. These moderators must…
We propose a novel end-to-end Aspect-based Rating Prediction model (AspeRa) that estimates user rating based on review texts for the items and at the same time discovers coherent aspects of reviews that can be used to explain predictions or…
Online communities are constantly growing, with dozens of platforms housing millions of users. Large and small communities alike rely on volunteer moderators to maintain order. Despite their key role, moderators are given a toolbox of…
This study investigates the impact of dynamic user profile embedding on personalized context-aware experiences in social networks. A comparative analysis of multilingual and English transformer models was performed on a dataset of over…
Social media such as Twitter, Facebook, etc. has led to a generated growing number of comments that contains users opinions. Sentiment analysis research deals with these comments to extract opinions which are positive or negative. Arabic…
Recommender systems have emerged as a crucial component of the modern web ecosystem. The effectiveness and accuracy of such systems are critical for providing users with personalized recommendations that meet their specific interests and…
Content moderation is the process of screening and monitoring user-generated content online. It plays a crucial role in stopping content resulting from unacceptable behaviors such as hate speech, harassment, violence against specific…
Online forums and social media platforms provide noisy but valuable data every day. In this paper, we propose a novel end-to-end neural network-based user embedding system, Author2Vec. The model incorporates sentence representations…
Technological advancements in web platforms allow people to express and share emotions towards textual write-ups written and shared by others. This brings about different interesting domains for analysis; emotion expressed by the writer and…
Our paper investigates the use of discourse embedding techniques to develop a community recommendation system that focuses on mental health support groups on social media. Social media platforms provide a means for users to anonymously…
Modern models for common NLP tasks often employ machine learning techniques and train on journalistic, social media, or other culturally-derived text. These have recently been scrutinized for racial and gender biases, rooting from inherent…
When reading news articles on social networking services and news sites, readers can view comments marked by other people on these articles. By reading these comments, a reader can understand the public opinion about the news, and it is…
It is common practice nowadays to use multiple social networks for different social roles. Although this, these networks assume differences in content type, communications and style of speech. If we intend to understand human behaviour as a…
Requirements elicitation has recently been complemented with crowd-based techniques, which continuously involve large, heterogeneous groups of users who express their feedback through a variety of media. Crowd-based elicitation has great…
Social media platforms face increasing scrutiny over the rapid spread of misinformation. In response, many have adopted community-based content moderation systems, including Community Notes (formerly Birdwatch) on X (formerly Twitter),…
Embedding models are crucial for various natural language processing tasks but can be limited by factors such as limited vocabulary, lack of context, and grammatical errors. This paper proposes a novel approach to improve embedding…
Internet users highly rely on and trust web search engines, such as Google, to find relevant information online. However, scholars have documented numerous biases and inaccuracies in search outputs. To improve the quality of search results,…
Word embeddings are a fixed, distributional representation of the context of words in a corpus learned from word co-occurrences. Despite their proven utility in machine learning tasks, word embedding models may capture uneven semantic and…
This article presents evidence of performance deterioration in online user sessions quantified by studying a massive dataset containing over 55 million comments posted on Reddit in April 2015. After segmenting the sessions (i.e., periods of…
Users of social virtual reality (VR) platforms often use user reviews to document incidents of witnessed and/or experienced user harassment. However, at present, research has yet to be explore utilising this data as a monitoring mechanism…