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A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying…

Computation and Language · Computer Science 2020-06-02 Pengyuan Li , Lei Huang , Guang-jie Ren

The popularity of online shopping is steadily increasing. At the same time, fake product reviewsare published widely and have the potential to affect consumer purchasing behavior. In response,previous work has developed automated methods…

Computation and Language · Computer Science 2023-01-11 Felix Soldner , Bennett Kleinberg , Shane Johnson

Deception detection is gaining increasing interest due to ethical and security concerns. This paper explores the application of convolutional neural networks for the purpose of multimodal deception detection. We use a dataset built by…

Computation and Language · Computer Science 2024-11-13 Panfeng Li , Mohamed Abouelenien , Rada Mihalcea , Zhicheng Ding , Qikai Yang , Yiming Zhou

Online reviews provide viewpoints on the strengths and shortcomings of products/services, influencing potential customers' purchasing decisions. However, the proliferation of non-credible reviews -- either fake (promoting/ demoting an…

Artificial Intelligence · Computer Science 2017-05-09 Subhabrata Mukherjee , Sourav Dutta , Gerhard Weikum

Online marketplaces often witness opinion spam in the form of reviews. People are often hired to target specific brands for promoting or impeding them by writing highly positive or negative reviews. This often is done collectively in…

Social and Information Networks · Computer Science 2020-04-14 Viresh Gupta , Aayush Aggarwal , Tanmoy Chakraborty

Automatic deception detection is an important task that has gained momentum in computational linguistics due to its potential applications. In this paper, we propose a simple yet tough to beat multi-modal neural model for deception…

Computation and Language · Computer Science 2018-03-21 Gangeshwar Krishnamurthy , Navonil Majumder , Soujanya Poria , Erik Cambria

In the contemporary digital landscape, online reviews have become an indispensable tool for promoting products and services across various businesses. Marketers, advertisers, and online businesses have found incentives to create deceptive…

Information Retrieval · Computer Science 2023-07-25 Anusuya Baby Hari Krishnan

Online reviews play a crucial role in deciding the quality before purchasing any product. Unfortunately, spammers often take advantage of online review forums by writing fraud reviews to promote/demote certain products. It may turn out to…

Social and Information Networks · Computer Science 2019-07-30 Sarthika Dhawan , Siva Charan Reddy Gangireddy , Shiv Kumar , Tanmoy Chakraborty

Lies and deception are common phenomena in society, both in our private and professional lives. However, humans are notoriously bad at accurate deception detection. Based on the literature, human accuracy of distinguishing between lies and…

Computer Vision and Pattern Recognition · Computer Science 2018-12-31 Minh Ngô , Burak Mandira , Selim Fırat Yılmaz , Ward Heij , Sezer Karaoglu , Henri Bouma , Hamdi Dibeklioglu , Theo Gevers

Social media platforms like Twitter, Facebook, and Instagram have facilitated the spread of misinformation, necessitating automated detection systems. This systematic review evaluates 36 studies that apply machine learning (ML) and deep…

Machine Learning · Computer Science 2025-06-24 Yunchong Liu , Xiaorui Shen , Yeyubei Zhang , Zhongyan Wang , Yexin Tian , Jianglai Dai , Yuchen Cao

In the modern age an enormous amount of communication occurs online, and it is difficult to know when something written is genuine or deceitful. There are many reasons for someone to deceive online (e.g., monetary gain, political gain) and…

Computation and Language · Computer Science 2024-10-22 Steven Triplett , Simon Minami , Rakesh Verma

Most of the existing recommender systems are based only on the rating data, and they ignore other sources of information that might increase the quality of recommendations, such as textual reviews, or user and item characteristics.…

Information Retrieval · Computer Science 2021-11-17 Tatev Karen Aslanyan , Flavius Frasincar

Fake news, misinformation, and unverifiable facts on social media platforms propagate disharmony and affect society, especially when dealing with an epidemic like COVID-19. The task of Fake News Detection aims to tackle the effects of such…

Computation and Language · Computer Science 2021-12-14 Mrinal Rawat , Diptesh Kanojia

Fake review identification is an important topic and has gained the interest of experts all around the world. Identifying fake reviews is challenging for researchers, and there are several primary challenges to fake review detection. We…

Computation and Language · Computer Science 2022-12-20 Amira Yousif , James Buckley

Online Reviews play a vital role in e commerce for decision making. Much of the population makes the decision of which places, restaurant to visit, what to buy and from where to buy based on the reviews posted on the respective platforms. A…

Computation and Language · Computer Science 2022-01-03 Ashish Salunkhe

Customers' reviews and feedback play crucial role on electronic commerce~(E-commerce) platforms like Amazon, Zalando, and eBay in influencing other customers' purchasing decisions. However, there is a prevailing concern that sellers often…

Computation and Language · Computer Science 2024-08-01 Md Shajalal , Md Atabuzzaman , Alexander Boden , Gunnar Stevens , Delong Du

Deceptive reviews are becoming increasingly common, especially given the increase in performance and the prevalence of LLMs. While work to date has addressed the development of models to differentiate between truthful and deceptive human…

Computation and Language · Computer Science 2024-06-21 Oana Ignat , Xiaomeng Xu , Rada Mihalcea

Nowadays, a big part of people rely on available content in social media in their decisions (e.g. reviews and feedback on a topic or product). The possibility that anybody can leave a review provide a golden opportunity for spammers to…

Social and Information Networks · Computer Science 2017-03-13 Saeedreza Shehnepoor , Mostafa Salehi , Reza Farahbakhsh , Noel Crespi

With the development of the E-commerce and reviews website, the comment information is influencing people's life. More and more users share their consumption experience and evaluate the quality of commodity by comment. When people make a…

Computation and Language · Computer Science 2018-11-15 Su Chang , Xu Zhenzhong , Gao Xuan

Due to the huge commercial interests behind online reviews, a tremendousamount of spammers manufacture spam reviews for product reputation manipulation. To further enhance the influence of spam reviews, spammers often collaboratively post…

Information Retrieval · Computer Science 2020-11-17 Ziyang Wang , Wei Wei , Xian-Ling Mao , Guibing Guo , Pan Zhou , Shanshan Feng