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A key distinguishing feature of conversational recommender systems over traditional recommender systems is their ability to elicit user preferences using natural language. Currently, the predominant approach to preference elicitation is to…

Information Retrieval · Computer Science 2025-04-09 Ivica Kostric , Krisztian Balog , Filip Radlinski

Building explainable systems is a critical problem in the field of Natural Language Processing (NLP), since most machine learning models provide no explanations for the predictions. Existing approaches for explainable machine learning…

Computation and Language · Computer Science 2019-06-12 Hui Liu , Qingyu Yin , William Yang Wang

Automated rationale generation is an approach for real-time explanation generation whereby a computational model learns to translate an autonomous agent's internal state and action data representations into natural language. Training on…

Artificial Intelligence · Computer Science 2019-01-15 Upol Ehsan , Pradyumna Tambwekar , Larry Chan , Brent Harrison , Mark Riedl

The user review data have been demonstrated to be effective in solving different recommendation problems. Previous review-based recommendation methods usually employ sophisticated compositional models, such as Recurrent Neural Networks…

Information Retrieval · Computer Science 2021-01-26 Yong Liu , Susen Yang , Yinan Zhang , Chunyan Miao , Zaiqing Nie , Juyong Zhang

We conduct a large-scale, systematic study to evaluate the existing evaluation methods for natural language generation in the context of generating online product reviews. We compare human-based evaluators with a variety of automated…

Computation and Language · Computer Science 2019-09-09 Cristina Garbacea , Samuel Carton , Shiyan Yan , Qiaozhu Mei

Providing natural language explanations for recommendations is particularly useful from the perspective of a non-expert user. Although several methods for providing such explanations have recently been proposed, we argue that an important…

Computation and Language · Computer Science 2025-03-19 Jakub Raczyński , Mateusz Lango , Jerzy Stefanowski

Textual explanations have proved to help improve user satisfaction on machine-made recommendations. However, current mainstream solutions loosely connect the learning of explanation with the learning of recommendation: for example, they are…

Information Retrieval · Computer Science 2021-01-26 Aobo Yang , Nan Wang , Hongbo Deng , Hongning Wang

Recently, some E-commerce sites launch a new interaction box called Tips on their mobile apps. Users can express their experience and feelings or provide suggestions using short texts typically several words or one sentence. In essence,…

Computation and Language · Computer Science 2017-08-02 Piji Li , Zihao Wang , Zhaochun Ren , Lidong Bing , Wai Lam

Recent advances in neural network-based generative modeling have reignited the hopes in having computer systems capable of seamlessly conversing with humans and able to understand natural language. Neural architectures have been employed to…

Computation and Language · Computer Science 2020-08-03 Cristina Garbacea , Qiaozhu Mei

In this paper, we propose a novel model RevGAN that automatically generates controllable and personalized user reviews based on the arbitrarily given sentimental and stylistic information. RevGAN utilizes the combination of three novel…

Computation and Language · Computer Science 2020-01-09 Pan Li , Alexander Tuzhilin

We present a recurrent neural network based system for automatic quality estimation of natural language generation (NLG) outputs, which jointly learns to assign numerical ratings to individual outputs and to provide pairwise rankings of two…

Computation and Language · Computer Science 2019-10-11 Ondřej Dušek , Karin Sevegnani , Ioannis Konstas , Verena Rieser

This work aims to employ natural language generation (NLG) to rapidly generate items for English language learning applications: this requires both language models capable of generating fluent, high-quality English, and to control the…

Computation and Language · Computer Science 2022-11-30 Kevin Stowe , Debanjan Ghosh , Mengxuan Zhao

We present opinion recommendation, a novel task of jointly predicting a custom review with a rating score that a certain user would give to a certain product or service, given existing reviews and rating scores to the product or service by…

Computation and Language · Computer Science 2017-02-07 Zhongqing Wang , Yue Zhang

Generating explanations for neural networks has become crucial for their applications in real-world with respect to reliability and trustworthiness. In natural language processing, existing methods usually provide important features which…

Computation and Language · Computer Science 2020-05-19 Hanjie Chen , Guangtao Zheng , Yangfeng Ji

Explainability has become a crucial non-functional requirement to enhance transparency, build user trust, and ensure regulatory compliance. However, translating explanation needs expressed in user feedback into structured requirements and…

Automatic question generation is an important problem in natural language processing. In this paper we propose a novel adaptive copying recurrent neural network model to tackle the problem of question generation from sentences and…

Machine Learning · Computer Science 2019-09-19 Xinyuan Lu , Yuhong Guo

Explaining automatically generated recommendations allows users to make more informed and accurate decisions about which results to utilize, and therefore improves their satisfaction. In this work, we develop a multi-task learning solution…

Information Retrieval · Computer Science 2018-06-13 Nan Wang , Hongning Wang , Yiling Jia , Yue Yin

Providing user-understandable explanations to justify recommendations could help users better understand the recommended items, increase the system's ease of use, and gain users' trust. A typical approach to realize it is natural language…

Information Retrieval · Computer Science 2023-01-16 Lei Li , Yongfeng Zhang , Li Chen

Natural language generation (NLG) is a critical component of spoken dialogue and it has a significant impact both on usability and perceived quality. Most NLG systems in common use employ rules and heuristics and tend to generate rigid and…

Computation and Language · Computer Science 2015-08-27 Tsung-Hsien Wen , Milica Gasic , Nikola Mrksic , Pei-Hao Su , David Vandyke , Steve Young

Natural Language Processing (NLP) is one of the most revolutionary technologies today. It uses artificial intelligence to understand human text and spoken words. It is used for text summarization, grammar checking, sentiment analysis, and…

Computation and Language · Computer Science 2025-12-22 G. M. Refatul Islam , Safwan Shaheer , Yaseen Nur , Mohammad Rafid Hamid