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Mining the latent intentions from large volumes of natural language inputs is a key step to help data analysts design and refine Intelligent Virtual Assistants (IVAs) for customer service. To aid data analysts in this task we present Verint…

Computation and Language · Computer Science 2022-02-03 Xinyu Chen , Ian Beaver

The automated analysis of digital human communication data often focuses on specific aspects such as content or network structure in isolation. This can provide limited perspectives while making cross-methodological analyses, occurring in…

Human-Computer Interaction · Computer Science 2022-11-28 Maximilian T. Fischer , Frederik L. Dennig , Daniel Seebacher , Daniel A. Keim , Mennatallah El-Assady

The opaque nature of many intelligent systems violates established usability principles and thus presents a challenge for human-computer interaction. Research in the field therefore highlights the need for transparency, scrutability,…

Human-Computer Interaction · Computer Science 2021-02-19 Malin Eiband , Daniel Buschek , Heinrich Hussmann

The Public Key Infrastructure existed in critical infrastructure systems since the expansion of the World Wide Web, but to this day its limitations have not been completely solved. With the rise of government-driven digital identity in…

Distributed, Parallel, and Cluster Computing · Computer Science 2024-01-12 Adrian-Tudor Dumitrescu , Johan Pouwelse

The problem of search relevance in the E-commerce domain is a challenging one since it involves understanding the intent of a user's short nuanced query and matching it with the appropriate products in the catalog. This problem has…

Information Retrieval · Computer Science 2024-03-08 Nurendra Choudhary , Edward W Huang , Karthik Subbian , Chandan K. Reddy

Legislators, designers of legal information systems, as well as citizens face often problems due to the interdependence of the laws and the growing number of references needed to interpret them. Quantifying this complexity is not an easy…

Social and Information Networks · Computer Science 2017-08-23 Marios Koniaris , Ioannis Anagnostopoulos , Yannis Vassiliou

Large language models (LLMs) are increasingly used to meet user information needs, but their effectiveness in dealing with user queries that contain various types of ambiguity remains unknown, ultimately risking user trust and satisfaction.…

Computation and Language · Computer Science 2024-06-04 Tong Zhang , Peixin Qin , Yang Deng , Chen Huang , Wenqiang Lei , Junhong Liu , Dingnan Jin , Hongru Liang , Tat-Seng Chua

Developing a 21st Century Global Library for Mathematics Research discusses how information about what the mathematical literature contains can be formalized and made easier to express, encode, and explore. Many of the tools necessary to…

History and Overview · Mathematics 2014-04-08 Committee on Planning a Global Library of the Mathematical Sciences

Cybersecurity is a very challenging topic of research nowadays, as digitalization increases the interaction of people, software and services on the Internet by means of technology devices and networks connected to it. The field is broad and…

Artificial Intelligence · Computer Science 2021-07-02 Nuno Oliveira , Norberto Sousa , Isabel Praça

We critically assess mainstream accounting and finance research applying methods from computational linguistics (CL) to study financial discourse. We also review common themes and innovations in the literature and assess the incremental…

Computation and Language · Computer Science 2019-04-01 Mahmoud El-Haj , Paul Rayson , Martin Walker , Steven Young , Vasiliki Simaki

With recent progress in the field of Explainable Artificial Intelligence (XAI) and increasing use in practice, the need for an evaluation of different XAI methods and their explanation quality in practical usage scenarios arises. For this…

Artificial Intelligence · Computer Science 2021-02-15 Marc Hanussek , Falko Kötter , Maximilien Kintz , Jens Drawehn

Information systems usually show as a particular point of failure the vagueness between user search terms and the knowledge orders of the information space in question. Some kind of guided searching therefore becomes more and more important…

Information Retrieval · Computer Science 2014-06-02 Peter Mutschke , Andrea Scharnhorst , Christophe Guéret , Philipp Mayr , Preben Hansen , Aida Slavic

In the past decade, cities have experienced rapid growth, expansion, and changes in their community structure. Many aspects of critical urban infrastructure are closely coupled with the human communities that they serve. Urban communities…

Social and Information Networks · Computer Science 2018-12-12 Weisi Guo , Guillem Mosquera Donate , Stephen Law , Samuel Johnson , Maria Liakata , Alan Wilson

Trilogy is a collaborative project whose key aim is the development of an integrated virtual laboratory to support research training within each institution and collaborative projects between the partners. In this paper, the architecture…

Digital Libraries · Computer Science 2007-05-23 Franck Chevalier , David Harle , Geoffrey Smith

Motivated by the underspecified, multi-hop nature of search queries and the multimodal, heterogeneous, and often conflicting nature of real-world web results, we introduce MERRIN (Multimodal Evidence Retrieval and Reasoning in Noisy Web…

Computation and Language · Computer Science 2026-04-16 Han Wang , David Wan , Hyunji Lee , Thinh Pham , Mikaela Cankosyan , Weiyuan Chen , Elias Stengel-Eskin , Tu Vu , Mohit Bansal

Quantitative linguistics has been allowed, in the last few decades, within the admittedly blurry boundaries of the field of complex systems. A growing host of applied mathematicians and statistical physicists devote their efforts to…

Computation and Language · Computer Science 2017-08-24 Damián H. Zanette

We present the "Annotation and Benchmarking on Understanding and Transparency of Machine Learning Lifecycles" (ABOUT ML) project as an initiative to operationalize ML transparency and work towards a standard ML documentation practice. We…

Computers and Society · Computer Science 2020-01-09 Inioluwa Deborah Raji , Jingying Yang

When language models answer open-ended problems, they implicitly make hidden decisions that shape their outputs, leaving users with uncontextualized answers rather than a working map of the problem; drawing on multiverse analysis from…

Human-Computer Interaction · Computer Science 2026-05-05 Andre Ye , Jenny Y. Huang , Alicia Guo , Rose Novick , Tamara Broderick , Mitchell L. Gordon

Large Language Models (LLMs) show significant potential in economic and strategic interactions, where communication via natural language is often prevalent. This raises key questions: Do LLMs behave rationally? How do they perform compared…

Computation and Language · Computer Science 2026-03-03 Eilam Shapira , Omer Madmon , Itamar Reinman , Samuel Joseph Amouyal , Roi Reichart , Moshe Tennenholtz

Free and open source software package ecosystems have existed for a long time and are among the most sophisticated human-made systems. One of the oldest and most popular software package ecosystems is CRAN, the repository of packages of the…

Software Engineering · Computer Science 2020-07-16 Marçal Mora-Cantallops , Salvador Sánchez-Alonso , Elena García-Barriocanal