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This paper presents concepts and methods to support preparing software and system releases to production. Keywords: Operational Readiness Review, ORR, IT Services, IT Operations, ITIL, Process Engineering, Reliability, Availability,…
Service Level Agreements (SLA) are commonly used to specify the quality attributes between cloud service providers and the customers. A violation of SLAs can result in high penalties. To allow the analysis of SLA compliance before the…
This paper deals with how to manage effectively in the design, implementation and support of an IT infrastructure at an enterprise level. This particular management is lacking in today's IT infrastructure scenario. Just implementation is…
In recent years, extensive research has been conducted in the area of Service Level Agreement (SLA) for utility computing systems. An SLA is a formal contract used to guarantee that consumers' service quality expectation can be achieved. In…
The demand for rapid software delivery in the Information Technology (IT) industry has significantly intensified, emphasising the need for faster software products and service releases with enhanced features to meet customer expectations.…
Information and Communication Technology (ICT) is being provided to the variety of end-users demands, thereby providing a better and improved management of services is crucial. Therefore, Service Level Agreements (SLAs) are essential and…
IT operates in dynamic environments with the need always to change and adapt. There is a need to improve performance. Many gaps were found when we conduct the IT audit and we tried to seek to close gaps in capabilities. One way to the close…
Cloud computing has achieved great success in modern IT industry as an excellent computing paradigm due to its flexible management and elastic resource sharing. To date, cloud computing takes an irrepalceable position in our socioeconomic…
Cloud computing systems promise to offer subscription-oriented, enterprise-quality computing services to users worldwide. With the increased demand for delivering services to a large number of users, they need to offer differentiated…
IT services provisioning is usually underpinned by service level agreements (SLAs), aimed at guaranteeing services quality. However, there is a gap between the customer perspective (business oriented) and that of the service provider…
The Internet of Things (IoT) promises to help solve a wide range of issues that relate to our wellbeing within application domains that include smart cities, healthcare monitoring, and environmental monitoring. IoT is bringing new wireless…
The cloud computing paradigm is being adopted by many organizations in different application domains as it is cost effective and offers a virtually unlimited pool of resources. Engineering critical systems can benefit from clouds in…
The advancements in the software industry, along with the changing technologies, methods, and conditions, have particularly brought forth a perspective that prioritizes the improvement of all stages of the software development lifecycle by…
Today we see the use of the Internet of Things (IoT) in various application domains such as healthcare, smart homes, smart cars, and smart-x applications in smart cities. The number of applications based on IoT and cloud computing is…
Bringing together the ICT and the business layer of a service-oriented system (SoS) remains a great challenge. Few papers tackle the management of SoS from the business and organizational point of view. One solution is to use the well-known…
Considering the market's competitiveness and the complexity of organizations and projects, analyzing data is crucial to decision support on software development and project management processes. These practices are essential to increase…
A set of steps for implementing a chatbot, to support decision-making activities in the software incident management process is proposed and discussed in this article. Each step is presented independently of the platform used for the…
Software vulnerabilities remain a significant risk factor in achieving security objectives within software development organizations. This is especially true where either proprietary or open-source software (OSS) is included in the…
The increasing proliferation of IoT devices and AI applications has created a demand for scalable and efficient computing solutions, particularly for applications requiring real-time processing. The compute continuum integrates edge and…
The purpose of this review is to understand the importance of collaboration tools which are Slack, Microsoft Teams, Confluence in Agile and software projects. Agile methodologies rely on flexibility, using cycles and integration throughout…