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Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…

Computation and Language · Computer Science 2020-12-09 Anuradha Welivita , Pearl Pu

In empathetic conversations, humans express their empathy to others with empathetic intents. However, most existing empathetic conversational methods suffer from a lack of empathetic intents, which leads to monotonous empathy. To address…

Computation and Language · Computer Science 2022-04-27 Mao Yan Chen , Siheng Li , Yujiu Yang

The consistency of a response to a given post at semantic-level and emotional-level is essential for a dialogue system to deliver human-like interactions. However, this challenge is not well addressed in the literature, since most of the…

Computation and Language · Computer Science 2021-06-08 Wei Wei , Jiayi Liu , Xianling Mao , Guibing Guo , Feida Zhu , Pan Zhou , Yuchong Hu

Empathetic response generation aims to comprehend the cognitive and emotional states in dialogue utterances and generate proper responses. Psychological theories posit that comprehending emotional and cognitive states necessitates…

Computation and Language · Computer Science 2024-06-04 Zhou Yang , Zhaochun Ren , Yufeng Wang , Chao Chen , Haizhou Sun , Xiaofei Zhu , Xiangwen Liao

Large language models (LLMs) excel at generating empathic responses in text-based conversations. But, how reliably do they judge the nuances of empathic communication? We investigate this question by comparing how experts, crowdworkers, and…

Computation and Language · Computer Science 2025-10-06 Aakriti Kumar , Nalin Poungpeth , Diyi Yang , Erina Farrell , Bruce Lambert , Matthew Groh

Emotion recognition in conversation, which aims to predict the emotion for all utterances, has attracted considerable research attention in recent years. It is a challenging task since the recognition of the emotion in one utterance…

Computation and Language · Computer Science 2023-06-13 Ting Zhang , Zhuang Chen , Ming Zhong , Tieyun Qian

State-of-the-art neural dialogue systems excel at syntactic and semantic modelling of language, but often have a hard time establishing emotional alignment with the human interactant during a conversation. In this work, we bring Affect…

Computation and Language · Computer Science 2020-04-17 Nabiha Asghar , Ivan Kobyzev , Jesse Hoey , Pascal Poupart , Muhammad Bilal Sheikh

Physiological signals hold immense potential for ubiquitous emotion monitoring, presenting numerous applications in emotion recognition. However, harnessing this potential is hindered by significant challenges, particularly in the…

Human-Computer Interaction · Computer Science 2025-03-30 Pragya Singh , Ritvik Budhiraja , Pankaj Jalote , Mohan Kumar , Pushpendra Singh

As we build towards developing interactive systems that can recognize human emotional states and respond to individual needs more intuitively and empathetically in more personalized and context-aware computing time. This is especially…

Human-Computer Interaction · Computer Science 2024-06-25 Rahul Islam , Sang Won Bae

In conflict, people use emotional expressions to shape their counterparts' thoughts, feelings, and actions. This paper explores whether automatic text emotion recognition offers insight into this influence in the context of dispute…

Computation and Language · Computer Science 2025-09-08 Sushrita Rakshit , James Hale , Kushal Chawla , Jeanne M. Brett , Jonathan Gratch

Emotion classification is often formulated as the task to categorize texts into a predefined set of emotion classes. So far, this task has been the recognition of the emotion of writers and readers, as well as that of entities mentioned in…

Computation and Language · Computer Science 2022-04-12 Enrica Troiano , Laura Oberländer , Maximilian Wegge , Roman Klinger

Most automatic emotion recognition systems exploit time-continuous annotations of emotion to provide fine-grained descriptions of spontaneous expressions as observed in real-life interactions. As emotion is rather subjective, its annotation…

Sound · Computer Science 2022-09-22 Sina Alisamir , Fabien Ringeval , Francois Portet

Recent advances in neurosciences and psychology have provided evidence that affective phenomena pervade intelligence at many levels, being inseparable from the cognitionaction loop. Perception, attention, memory, learning, decisionmaking,…

Artificial Intelligence · Computer Science 2008-09-30 Luis Paulo Reis , Daria Barteneva , Nuno Lau

Many studies on dialog emotion analysis focus on utterance-level emotion only. These models hence are not optimized for dialog-level emotion detection, i.e. to predict the emotion category of a dialog as a whole. More importantly, these…

Computation and Language · Computer Science 2022-03-24 Yequan Wang , Xuying Meng , Yiyi Liu , Aixin Sun , Yao Wang , Yinhe Zheng , Minlie Huang

When humans judge the affective content of texts, they also implicitly assess the correctness of such judgment, that is, their confidence. We hypothesize that people's (in)confidence that they performed well in an annotation task leads to…

Computation and Language · Computer Science 2021-03-03 Enrica Troiano , Sebastian Padó , Roman Klinger

Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…

Computation and Language · Computer Science 2021-05-26 Yanran Li , Ke Li , Hongke Ning , xiaoqiang Xia , Yalong Guo , Chen Wei , Jianwei Cui , Bin Wang

Empathy is central to human connection, yet people often struggle to express it effectively. In blinded evaluations, large language models (LLMs) generate responses that are often judged more empathic than human-written ones. Yet when a…

Computation and Language · Computer Science 2026-03-17 Aakriti Kumar , Nalin Poungpeth , Diyi Yang , Bruce Lambert , Matthew Groh

Acoustic emotion recognition aims to categorize the affective state of the speaker and is still a difficult task for machine learning models. The difficulties come from the scarcity of training data, general subjectivity in emotion…

Computation and Language · Computer Science 2018-04-02 Egor Lakomkin , Cornelius Weber , Sven Magg , Stefan Wermter

Accurate automatic evaluation metrics for open-domain dialogs are in high demand. Existing model-based metrics for system response evaluation are trained on human annotated data, which is cumbersome to collect. In this work, we propose to…

Computation and Language · Computer Science 2022-03-29 Sarik Ghazarian , Behnam Hedayatnia , Alexandros Papangelis , Yang Liu , Dilek Hakkani-Tur

We investigate the effect and usefulness of spontaneity (i.e. whether a given speech is spontaneous or not) in speech in the context of emotion recognition. We hypothesize that emotional content in speech is interrelated with its…

Audio and Speech Processing · Electrical Eng. & Systems 2018-06-15 Karttikeya Mangalam , Tanaya Guha