Related papers: Annotating and Modeling Empathy in Spoken Conversa…
Empathy involves understanding other people's situation, perspective, and feelings. In clinical interactions, it helps clinicians establish rapport with a patient and support patient-centered care and decision making. Understanding…
Emotion is a crucial phenomenon in the functioning of human beings in society. However, it remains a widely open subject, particularly in its textual manifestations. This paper examines an industrial corpus manually annotated following an…
Empathy is a complex cognitive ability based on the reasoning of others' affective states. In order to better understand others and express stronger empathy in dialogues, we argue that two issues must be tackled at the same time: (i)…
We present an annotation approach to capturing emotional and cognitive empathy in student-written peer reviews on business models in German. We propose an annotation scheme that allows us to model emotional and cognitive empathy scores…
Empathy requires perspective-taking: empathetic responses require a person to reason about what another has experienced and communicate that understanding in language. However, most NLP approaches to empathy do not explicitly model this…
Empathy indicates an individual's ability to understand others. Over the past few years, empathy has drawn attention from various disciplines, including but not limited to Affective Computing, Cognitive Science, and Psychology. Detecting…
Empathy is critical to successful mental health support. Empathy measurement has predominantly occurred in synchronous, face-to-face settings, and may not translate to asynchronous, text-based contexts. Because millions of people use…
Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…
Emotion is essential in spoken communication, yet most existing frameworks in speech emotion modeling rely on predefined categories or low-dimensional continuous attributes, which offer limited expressive capacity. Recent advances in speech…
Empathy is a cognitive and emotional reaction to an observed situation of others. Empathy has recently attracted interest because it has numerous applications in psychology and AI, but it is unclear how different forms of empathy (e.g.,…
Appraisal theories explain how the cognitive evaluation of an event leads to a particular emotion. In contrast to theories of basic emotions or affect (valence/arousal), this theory has not received a lot of attention in natural language…
Measuring empathy in conversation can be challenging, as empathy is a complex and multifaceted psychological construct that involves both cognitive and emotional components. Human evaluations can be subjective, leading to inconsistent…
A recent trend in the domain of open-domain conversational agents is enabling them to converse empathetically to emotional prompts. Current approaches either follow an end-to-end approach or condition the responses on similar emotion labels…
Empathy is an important characteristic to be considered when building a more intelligent and humanized dialogue agent. However, existing methods did not fully comprehend empathy as a complex process involving three aspects: cognition,…
The majority of existing methods for empathetic response generation rely on the emotion of the context to generate empathetic responses. However, empathy is much more than generating responses with an appropriate emotion. It also often…
Understanding speaker's feelings and producing appropriate responses with emotion connection is a key communicative skill for empathetic dialogue systems. In this paper, we propose a simple technique called Affective Decoding for empathetic…
Emotions play a central role in human communication, shaping trust, engagement, and social interaction. As artificial intelligence systems powered by large language models become increasingly integrated into everyday life, enabling them to…
In this article, we are interested in the annotation of transcriptions of human-human dialogue taken from meeting records. We first propose a meeting content model where conversational acts are interpreted with respect to their…
Empathy is critical for effective and satisfactory conversational communication. Prior efforts to measure conversational empathy mostly focus on expressed communicative intents -- that is, the way empathy is expressed. Yet, these works…
Emotions play a critical role in our everyday lives by altering how we perceive, process and respond to our environment. Affective computing aims to instill in computers the ability to detect and act on the emotions of human actors. A core…