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Social media systems rely on user feedback and rating mechanisms for personalization, ranking, and content filtering. However, when users evaluate content contributed by fellow users (e.g., by liking a post or voting on a comment), these…
Online communities have been able to develop large, open-source software (OSS) projects like Linux and Firefox throughout the successful collaborations carried out by their members over the Internet. However, online communities also involve…
Studies of online social influence have demonstrated that friends have important effects on many types of behavior in a wide variety of settings. However, we know much less about how influence works among relative strangers in digital…
Much of the research in online moderation focuses on punitive actions. However, emerging research has shown that positive reinforcement is effective at encouraging desirable behavior on online platforms. We extend this research by studying…
Crowd creativity is typically associated with peer-production communities focusing on artistic products like animations, video games, and music, but less frequently to Open Source Software (OSS), despite the fact that also developers must…
The success of online creative communities depends on the will of participants to create and derive content in a collaborative environment. Despite their growing popularity, the factors that lead to remixing existing content in online…
Social media platforms face increasing scrutiny over the rapid spread of misinformation. In response, many have adopted community-based content moderation systems, including Community Notes (formerly Birdwatch) on X (formerly Twitter),…
Music streaming services are increasingly popular among younger generations who seek social experiences through personal expression and sharing of subjective feelings in comments. However, such emotional aspects are often ignored by current…
Today, social media platforms are significant sources of news and political communication, but their role in spreading misinformation has raised significant concerns. In response, these platforms have implemented various content moderation…
Large-scale data resulting from users online interactions provide the ultimate source of information to study emergent social phenomena on the Web. From individual actions of users to observable collective behaviors, different mechanisms…
This paper addresses the question of how language use affects community reaction to comments in online discussion forums, and the relative importance of the message vs. the messenger. A new comment ranking task is proposed based on…
A selection of intellectual goods produced by online communities - e.g. open source software or knowledge bases like Wikipedia - are in daily use by a broad audience, and thus their quality impacts the public at large. Yet, it is still…
Finding meaningful communities in social network has attracted the attentions of many researchers. The community structure of complex networks reveals both their organization and hidden relations among their constituents. Most of the…
Feedback is a critical piece of the creative process. Prior CSCW research has invented peer-based and crowd-based systems that exchange feedback between online strangers at scale. However, creators run into socio-psychological challenges…
Social susceptibility is defined and analyzed using data from CNN news website. The current models of opinion dynamics, voting, and herding in closed communities are extended, and the community's response to the injection of a group with…
A widespread moderation strategy by online news platforms is to feature what the platform deems high quality comments, usually called editor picks or featured comments. In this paper, we compare online discussions of news articles in which…
In this paper, we use evidence from a remixing community to evaluate two pieces of common wisdom about collaboration. First, we test the theory that jointly produced works tend to be of higher quality than individually authored products.…
Effective peer code review in collaborative software development necessitates useful reviewer comments and supportive automated tools. Code review comments are a central component of the Modern Code Review process in the industry and…
Social media users post content on various topics. A defining feature of social media is that other users can provide feedback -- called community feedback -- to their content in the form of comments, replies, and retweets. We hypothesize…
We study the impact of content moderation policies in online communities. In our theoretical model, a platform chooses a content moderation policy and individuals choose whether or not to participate in the community according to the…