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AI chatbots have emerged as promising educational tools for personalized learning experiences, with advances in large language models (LLMs) enabling teachers to create and customize these chatbots for their specific classroom needs.…

Human-Computer Interaction · Computer Science 2025-04-07 Minju Yoo , Hyoungwook Jin , Juho Kim

Users can discuss a wide range of topics with large language models (LLMs), but they do not always prefer solving problems or getting information through lengthy conversations. This raises an intriguing HCI question: How does instructing…

Human-Computer Interaction · Computer Science 2024-04-29 Shih-Hong Huang , Ya-Fang Lin , Zeyu He , Chieh-Yang Huang , Ting-Hao 'Kenneth' Huang

Artificial Intelligence has demonstrated its significance in software engineering through notable improvements in productivity, accuracy, collaboration, and learning outcomes. This study examines the impact of generative AI tools,…

Software Engineering · Computer Science 2024-02-23 Muhammad Waseem , Teerath Das , Aakash Ahmad , Peng Liang , Mahdi Fehmideh , Tommi Mikkonen

A chatbot is a software developed to help reply to text or voice conversations automatically and quickly in real time. In the agriculture sector, the existing smart agriculture systems just use data from sensing and internet of things (IoT)…

Computation and Language · Computer Science 2023-08-08 Paweena Suebsombut , Pradorn Sureephong , Aicha Sekhari , Suepphong Chernbumroong , Abdelaziz Bouras

The release of the large language model based chatbot ChatGPT in November 2022 has brought considerable attention to the subject of artificial intelligence, not only in the public. From the perspective of higher education, ChatGPT…

Computers and Society · Computer Science 2023-11-29 Nicolas Schwenke , Heinrich Söbke , Eckhard Kraft

Computational thinking, and by extension, computer programming, is notoriously challenging to learn. Conversational agents and generative artificial intelligence (genAI) have the potential to facilitate this learning process by offering…

Human-Computer Interaction · Computer Science 2024-06-17 Jacob Penney , João Felipe Pimentel , Igor Steinmacher , Marco A. Gerosa

In this paper we discuss approaches to evaluating and validating the ethical claims of a Conversational AI system. We outline considerations around both a top-down regulatory approach and bottom-up processes. We describe the ethical basis…

Computers and Society · Computer Science 2020-06-19 Elayne Ruane , Vivek Nallur

The strive to make AI applications "safe" has led to the development of safety-measures as the main or even sole normative requirement of their permissible use. Similar can be attested to the latest version of chatbots, such as chatGPT. In…

Artificial Intelligence · Computer Science 2023-05-01 Hendrik Kempt , Alon Lavie , Saskia K. Nagel

The rise of Artificial Intelligence (AI) technology and its impact on education has been a topic of growing concern in recent years. The new generation AI systems such as chatbots have become more accessible on the Internet and stronger in…

Artificial Intelligence · Computer Science 2023-02-10 Mohammad Khalil , Erkan Er

Automatic dialog systems have become a mainstream part of online customer service. Many such systems are built, maintained, and improved by customer service specialists, rather than dialog systems engineers and computer programmers. As…

Artificial intelligence has evolved enormously over the last two decades, becoming mainstream in different scientific domains including education, where so far, it is mainly utilized to enhance administrative and intelligent tutoring…

Computers and Society · Computer Science 2023-06-21 Fereniki Panagopoulou , Christina Parpoula , Kostas Karpouzis

Generative AI (GenAI) chatbots are becoming increasingly integrated into virtual assistant technologies, yet their success hinges on the ability to gather meaningful user feedback to improve interaction quality, system outcomes, and overall…

Human-Computer Interaction · Computer Science 2025-04-22 Janet Rafner , Ryan Q. Guloy , Eden W. Wen , Catherine M. Chiodo , Jacob Sherson

ChatGPT, an AI-based chatbot, was released to provide coherent and useful replies based on analysis of large volumes of data. In this article, leading scientists, researchers and engineers discuss the transformative effects of ChatGPT on…

Regular physical activity is crucial for reducing the risk of non-communicable disease (NCD). With NCDs on the rise globally, there is an urgent need for effective health interventions, with chatbots emerging as a viable and cost-effective…

Human-Computer Interaction · Computer Science 2024-03-04 Xin Sun , Isabelle Teljeur , Zhuying Li , Jos A. Bosch

People can generate high-quality ideas by building on each other's ideas. By enabling individuals to contribute their ideas at their own comfortable time and method (i.e., asynchronous ideation), they can deeply engage in ideation and…

Human-Computer Interaction · Computer Science 2025-03-06 Joongi Shin , Ankit Khatri , Michael A. Hedderich , Andrés Lucero , Antti Oulasvirta

The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…

Human-Computer Interaction · Computer Science 2024-07-01 Sion Yoon , Tae Eun Kim , Yoo Jung Oh

ChatGPT, a software seeking to simulate human conversational abilities, is attracting increasing attention. It is sometimes portrayed as a groundbreaking productivity aid, including for creative work. In this paper, we run an experiment to…

Computation and Language · Computer Science 2023-09-08 Claudia Biancotti , Carolina Camassa

Most chatbot literature that focuses on improving the fluency and coherence of a chatbot, is dedicated to making chatbots more human-like. However, very little work delves into what really separates humans from chatbots -- humans…

Computation and Language · Computer Science 2021-04-26 Hsuan Su , Jiun-Hao Jhan , Fan-yun Sun , Saurav Sahay , Hung-yi Lee

Chatbots are often designed to mimic social roles attributed to humans. However, little is known about the impact on user's perceptions of using language that fails to conform to the associated social role. Our research draws on…

Human-Computer Interaction · Computer Science 2024-01-24 Ana Paula Chaves , Jesse Egbert , Toby Hocking , Eck Doerry , Marco Aurelio Gerosa

Conversational Agents (CAs, chatbots) are systems with the ability to interact with users using natural human dialogue. While much of the research on CAs for sexual health has focused on adult populations, the insights from such research…

Human-Computer Interaction · Computer Science 2024-09-24 Jinkyung Katie Park , Vivek Singh , Pamela Wisniewski