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Content moderation plays a critical role in shaping safe and inclusive online environments, balancing platform standards, user expectations, and regulatory frameworks. Traditionally, this process involves operationalising policies into…

Moderating user-generated content on online platforms is crucial for balancing user safety and freedom of speech. Particularly in the United States, platforms are not subject to legal constraints prescribing permissible content. Each…

The exponential increase in the use of the Internet and social media over the last two decades has changed human interaction. This has led to many positive outcomes, but at the same time it has brought risks and harms. While the volume of…

Computation and Language · Computer Science 2020-12-23 Neeraj Vashistha , Arkaitz Zubiaga , Shanky Sharma

The presence of abusive content on social media platforms is undesirable as it severely impedes healthy and safe social media interactions. While automatic abuse detection has been widely explored in textual domain, audio abuse detection…

Audio and Speech Processing · Electrical Eng. & Systems 2022-04-06 Rini Sharon , Heet Shah , Debdoot Mukherjee , Vikram Gupta

Content moderators play a key role in keeping the conversation on social media healthy. While the high volume of content they need to judge represents a bottleneck to the moderation pipeline, no studies have explored how models could…

Computation and Language · Computer Science 2024-06-07 Agostina Calabrese , Leonardo Neves , Neil Shah , Maarten W. Bos , Björn Ross , Mirella Lapata , Francesco Barbieri

While extensive popularity of online social media platforms has made information dissemination faster, it has also resulted in widespread online abuse of different types like hate speech, offensive language, sexist and racist opinions, etc.…

Computation and Language · Computer Science 2020-10-09 Mohit Chandra , Ashwin Pathak , Eesha Dutta , Paryul Jain , Manish Gupta , Manish Shrivastava , Ponnurangam Kumaraguru

Participation on social media platforms has many benefits but also poses substantial threats. Users often face an unintended loss of privacy, are bombarded with mis-/disinformation, or are trapped in filter bubbles due to over-personalized…

Social and Information Networks · Computer Science 2020-09-17 Christian von der Weth , Ashraf Abdul , Shaojing Fan , Mohan Kankanhalli

Hate speech is one type of harmful online content which directly attacks or promotes hate towards a group or an individual member based on their actual or perceived aspects of identity, such as ethnicity, religion, and sexual orientation.…

Computation and Language · Computer Science 2021-02-18 Wenjie Yin , Arkaitz Zubiaga

Despite the growing body of research tackling offensive language in social media, this research is predominantly reactive, determining if content already posted in social media is abusive. There is a gap in predictive approaches, which we…

Computation and Language · Computer Science 2025-03-07 Raneem Alharthi , Rajwa Alharthi , Ravi Shekhar , Aiqi Jiang , Arkaitz Zubiaga

With the increasing diversity of use cases of large language models, a more informative treatment of texts seems necessary. An argumentative analysis could foster a more reasoned usage of chatbots, text completion mechanisms or other…

Computation and Language · Computer Science 2023-06-06 Damián Furman , Pablo Torres , José A. Rodríguez , Diego Letzen , Vanina Martínez , Laura Alonso Alemany

Mental health forums are online communities where people express their issues and seek help from moderators and other users. In such forums, there are often posts with severe content indicating that the user is in acute distress and there…

Computation and Language · Computer Science 2017-02-23 Arman Cohan , Sydney Young , Andrew Yates , Nazli Goharian

Online toxic content has grown into a pervasive phenomenon, intensifying during times of crisis, elections, and social unrest. A significant amount of research has been focused on detecting or analyzing toxic content using machine-learning…

Computation and Language · Computer Science 2025-09-19 Gautam Kishore Shahi , Tim A. Majchrzak

Automated scoring engines are increasingly being used to score the free-form text responses that students give to questions. Such engines are not designed to appropriately deal with responses that a human reader would find alarming such as…

Information Retrieval · Computer Science 2018-09-25 Christopher M. Ormerod , Amy E. Harris

Social media is an area where users often experience censorship through a variety of means such as the restriction of search terms or active and retroactive deletion of messages. In this paper we examine the feasibility of automatically…

Social and Information Networks · Computer Science 2014-02-28 Donn Morrison

Content moderation on social media platforms shapes the dynamics of online discourse, influencing whose voices are amplified and whose are suppressed. Recent studies have raised concerns about the fairness of content moderation practices,…

Computation and Language · Computer Science 2024-06-25 Rebecca Dorn , Lee Kezar , Fred Morstatter , Kristina Lerman

Power words are terms that evoke strong emotional responses and significantly influence readers' behavior, playing a crucial role in fields like marketing, politics, and motivational writing. This study proposes a methodology for the…

Computation and Language · Computer Science 2024-10-01 Sahil Garje

Online communities rely on a mix of platform policies and community-authored rules to define acceptable behavior and maintain order. However, these rules vary widely across communities, evolve over time, and are enforced inconsistently,…

Computers and Society · Computer Science 2025-10-09 Mattia Samory , Diana Pamfile , Andrew To , Shruti Phadke

Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal moderation preferences. However, it is unclear (1) how end…

Human-Computer Interaction · Computer Science 2025-06-13 Shagun Jhaver , Alice Qian Zhang , Quanze Chen , Nikhila Natarajan , Ruotong Wang , Amy Zhang

Despite regulations imposed by nations and social media platforms, such as recent EU regulations targeting digital violence, abusive content persists as a significant challenge. Existing approaches primarily rely on binary solutions, such…

Content moderation is a central mechanism through which platforms attempt to balance user engagement with community governance. Yet existing research has largely treated moderation as a uniform intervention, overlooking how moderator…

Computers and Society · Computer Science 2026-05-18 Siyi Zhou , Lindsay Young , Marlon Twyman , Emilio Ferrara