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Twitter customer service interactions have recently emerged as an effective platform to respond and engage with customers. In this work, we explore the role of negation in customer service interactions, particularly applied to sentiment…
Sensitive attributes are legally protected characteristics that should not be used to discriminate. Careful steps have been taken to minimize the risk of human bias regarding these fields, such as race and age. Large language models (LLMs)…
The utilization of social media material in journalistic workflows is increasing, demanding automated methods for the identification of mis- and disinformation. Since textual contradiction across social media posts can be a signal of…
Human conversations consist of reasonable and natural topic flows, which are observed as the shifts of the mentioned concepts across utterances. Previous chatbots that incorporate the external commonsense knowledge graph prove that modeling…
In this paper, we propose Latent Relation Language Models (LRLMs), a class of language models that parameterizes the joint distribution over the words in a document and the entities that occur therein via knowledge graph relations. This…
Social media resurgence of antisocial behavior has exerted a downward spiral on stereotypical beliefs, and hateful comments towards individuals and social groups, as well as false or distorted news. The advances in graph neural networks…
This work investigates style and topic aspects of language in online communities: looking at both utility as an identifier of the community and correlation with community reception of content. Style is characterized using a hybrid word and…
We introduce an attention-based Bi-LSTM for Chinese implicit discourse relations and demonstrate that modeling argument pairs as a joint sequence can outperform word order-agnostic approaches. Our model benefits from a partial sampling…
Online debate forums provide users a platform to express their opinions on controversial topics while being exposed to opinions from diverse set of viewpoints. Existing work in Natural Language Processing (NLP) has shown that linguistic…
The large scale usage of social media, combined with its significant impact, has made it increasingly important to understand it. In particular, identifying user communities, can be helpful for many downstream tasks. However, particularly…
Graph Neural Networks (GNNs) that capture the relationships between graph nodes via message passing have been a hot research direction in the natural language processing community. In this paper, we propose Graph Topic Model (GTM), a GNN…
Large language models, LLMs, are increasingly deployed in multiturn settings where earlier responses shape later ones, making reliability dependent on whether a conversation remains consistent over time. When this consistency degrades…
Twitter serves as a data source for many Natural Language Processing (NLP) tasks. It can be challenging to identify topics on Twitter due to continuous updating data stream. In this paper, we present an unsupervised graph based framework to…
Extracting topics from large collections of unstructured text-documents has become a central task in current NLP applications and algorithms like NMF, LDA as well as their generalizations are the well-established current state of the art.…
Since the emergence of the worldwide pandemic of COVID-19, relevant research has been published at a dazzling pace, which yields an abundant amount of big data in biomedical literature. Due to the high volum of relevant literature, it is…
Representation shapes public attitudes and behaviors. With the recent advances and rapid adoption of LLMs, the way these systems are introduced will negotiate societal expectations for their role in high-stakes domains like health. Yet it…
With the information explosion of news articles, personalized news recommendation has become important for users to quickly find news that they are interested in. Existing methods on news recommendation mainly include collaborative…
Many prediction problems can be phrased as inferences over local neighborhoods of graphs. The graph represents the interaction between entities, and the neighborhood of each entity contains information that allows the inferences or…
Tracking dialogue states is an essential topic in task-oriented dialogue systems, which involve filling in the necessary information in pre-defined slots corresponding to a schema. While general pre-trained language models have been shown…
In this paper we model user behaviour in Twitter to capture the emergence of trending topics. For this purpose, we first extensively analyse tweet datasets of several different events. In particular, for these datasets, we construct and…