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The old mantra of decentralizing the Internet is coming again with fanfare, this time around the blockchain technology hype. We have already seen a technology supposed to change the nature of the Internet: peer-to-peer. The reality is that…
This paper addresses policy challenges of complex virtual environments such as virtual worlds, social network sites, and massive multiplayer online games. The complexity of these environments--apparent by the rich user interactions and…
South Korea's City P illustrates how lofty goals of digital solidarity can falter when challenged by local governance realities. Drawing on Hansmann's ownership theory, collaborative governance concepts, and platform cooperativism, we…
A developer of mobile or desktop applications is responsible for implementing the network logic of his software. Nonetheless: i) Developers are not network specialists, while pressure for emphasis on the visible application parts places the…
Mainstream food delivery platforms, like DoorDash and Uber Eats, have been the locus of fierce policy debates about their unfair business and labor practices. At the same time, hundreds of independent food delivery services provide…
Whether we recognize it or not, the Internet is rife with exciting and original institutional forms that are transforming social organization on and offline. Issues of governance in these Internet platforms and other digital institutions…
Technology companies have gained unprecedented power and influence in recent years, resembling quasi-nation-states globally. Corporations with trillion-dollar market capitalizations are no longer just providers of digital services; they now…
This study examines the failures and possibilities of contemporary social media governance through the lived experiences of various content moderation professionals. Drawing on participatory design workshops with 33 practitioners in both…
With the popularity of mobile devices, mobile applications have become an essential part of people's lives. To provide secure mobile application download channels for users, various modern app markets are maintained by different companies.…
Many software projects are no longer done in-house by a single organization. Instead, we are in a new age where software is developed by a networked community of individuals and organizations, which base their relations to each other on…
In the digital society's evolving landscape, open-source tooling and generative AI are pivotal in transforming global collaboration. These technologies promise to dismantle traditional barriers of accessibility, language, and governance,…
Many of the benefits we derive from the Internet require trust in the authenticity of HTTPS connections. Unfortunately, the public key certification ecosystem that underwrites this trust has failed us on numerous occasions. Towards an…
Globally, people widely regard technology as a solution to global social problems. In a democratic society, its citizens view technology as a way to ensure commitment and sustaining the nation's democracy by allowing them to participate…
Artificial intelligence (AI) has widespread societal implications, yet social scientists are only beginning to study public attitudes toward the technology. Existing studies find that the public's trust in institutions can play a major role…
5G and beyond mobile telecommunication networks are increasingly embracing software technologies in their operation and control, similar to what has powered the growth of the cloud. This is most recently seen in the radio access network…
The era of the PC platform left a legacy of competitive strategies for the future technologies to follow. However, this notion became more complicated, once the future grew out to be a present with huge bundle of innovative technologies,…
Voice applications (voice apps) are a key element in Voice Assistant ecosystems such as Amazon Alexa and Google Assistant, as they provide assistants with a wide range of capabilities that users can invoke with a voice command. Most voice…
The proliferation of mobile applications (apps) has made it crucial to ensure their accessibility for users with disabilities. However, there is a lack of research on the real-world challenges developers face in implementing mobile…
City governments in the United States are increasingly pressured to adopt emerging technologies. Yet, these systems often risk biased and disparate outcomes. Scholars studying public sector technology design have converged on the need to…
Open software ecosystems are beneficial for customers; they benefit from 3rd party services and applications, e.g. analysis of data using apps, developed and deployed by other companies or open-source communities. One significant advantage…