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Online marketplaces often witness opinion spam in the form of reviews. People are often hired to target specific brands for promoting or impeding them by writing highly positive or negative reviews. This often is done collectively in…

Social and Information Networks · Computer Science 2020-04-14 Viresh Gupta , Aayush Aggarwal , Tanmoy Chakraborty

Online reviews significantly impact consumers' decision-making process and firms' economic outcomes and are widely seen as crucial to the success of online markets. Firms, therefore, have a strong incentive to manipulate ratings using fake…

Social and Information Networks · Computer Science 2024-10-24 Sherry He , Brett Hollenbeck , Gijs Overgoor , Davide Proserpio , Ali Tosyali

Online Reviews play a vital role in e commerce for decision making. Much of the population makes the decision of which places, restaurant to visit, what to buy and from where to buy based on the reviews posted on the respective platforms. A…

Computation and Language · Computer Science 2022-01-03 Ashish Salunkhe

Online reviews provide viewpoints on the strengths and shortcomings of products/services, influencing potential customers' purchasing decisions. However, the proliferation of non-credible reviews -- either fake (promoting/ demoting an…

Artificial Intelligence · Computer Science 2017-05-09 Subhabrata Mukherjee , Sourav Dutta , Gerhard Weikum

In this paper we perform an analytic comparison of a number of techniques used to detect fake and deceptive online reviews. We apply a number machine learning approaches found to be effective, and introduce our own approach by fine-tuning…

Artificial Intelligence · Computer Science 2020-10-30 Stefan Kennedy , Niall Walsh , Kirils Sloka , Jennifer Foster , Andrew McCarren

With the development of the E-commerce and reviews website, the comment information is influencing people's life. More and more users share their consumption experience and evaluate the quality of commodity by comment. When people make a…

Computation and Language · Computer Science 2018-11-15 Su Chang , Xu Zhenzhong , Gao Xuan

Consumers' purchase decisions are increasingly influenced by user-generated online reviews. Accordingly, there has been growing concern about the potential for posting "deceptive opinion spam" -- fictitious reviews that have been…

Social and Information Networks · Computer Science 2014-09-17 Myle Ott , Claire Cardie , Jeff Hancock

Sentiment analysis, a vital component in natural language processing, plays a crucial role in understanding the underlying emotions and opinions expressed in textual data. In this paper, we propose an innovative ensemble approach for…

Computation and Language · Computer Science 2024-04-10 Mathivanan Periasamy , Rohith Mahadevan , Bagiya Lakshmi S , Raja CSP Raman , Hasan Kumar S , Jasper Jessiman

Research shows that comment spamming (comments which are unsolicited, unrelated, abusive, hateful, commercial advertisements etc) in online discussion forums has become a common phenomenon in Web 2.0 applications and there is a strong need…

Information Retrieval · Computer Science 2011-03-28 Ashish Sureka

Comments for a product or a news article are rapidly growing and became a medium of measuring quality products or services. Consequently, spammers have been emerged in this area to bias them toward their favor. In this paper, we propose an…

Information Retrieval · Computer Science 2014-07-29 Seungyeon Kim , Haesun Park , Guy Lebanon

Nowadays, with the rise of Internet access and mobile devices around the globe, more people are using social networks for collaboration and receiving real-time information. Twitter, the microblogging that is becoming a critical source of…

Cryptography and Security · Computer Science 2020-12-02 Sepideh Bazzaz Abkenar , Mostafa Haghi Kashani , Mohammad Akbari , Ebrahim Mahdipour

This paper explores the problem of sockpuppet detection in deceptive opinion spam using authorship attribution and verification approaches. Two methods are explored. The first is a feature subsampling scheme that uses the KL-Divergence on…

Computation and Language · Computer Science 2017-03-10 Marjan Hosseinia , Arjun Mukherjee

Often, there are suspicious Amazon reviews that seem to be excessively positive or have been created through a repeating algorithm. I moved to detect fake reviews on Amazon through semantic analysis in conjunction with meta data such as…

Computers and Society · Computer Science 2020-09-22 Seung Ah Choi

Online reviews are a vital source of information when purchasing a service or a product. Opinion spammers manipulate these reviews, deliberately altering the overall perception of the service. Though there exists a corpus of online reviews,…

Artificial Intelligence · Computer Science 2020-12-25 Athirai A. Irissappane , Hanfei Yu , Yankun Shen , Anubha Agrawal , Gray Stanton

In the contemporary digital landscape, online reviews have become an indispensable tool for promoting products and services across various businesses. Marketers, advertisers, and online businesses have found incentives to create deceptive…

Information Retrieval · Computer Science 2023-07-25 Anusuya Baby Hari Krishnan

A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying…

Computation and Language · Computer Science 2020-06-02 Pengyuan Li , Lei Huang , Guang-jie Ren

We propose a new detection algorithm that uses structural relationships between senders and recipients of email as the basis for the identification of spam messages. Users and receivers are represented as vectors in their reciprocal spaces.…

The reviews of customers play an essential role in online shopping. People often refer to reviews or comments of previous customers to decide whether to buy a new product. Catching up with this behavior, some people create untruths and…

Computation and Language · Computer Science 2022-12-12 Co Van Dinh , Son T. Luu , Anh Gia-Tuan Nguyen

Online reviews have a significant influence on customers' purchasing decisions for any products or services. However, fake reviews can mislead both consumers and companies. Several models have been developed to detect fake reviews using…

Computation and Language · Computer Science 2021-12-30 Rami Mohawesh , Shuxiang Xu , Matthew Springer , Muna Al-Hawawreh , Sumbal Maqsood

Online reviews have become a valuable and significant resource, for not only consumers but companies, in decision making. In the absence of a trusted system, highly popular and trustworthy internet users will be assumed as members of the…

Social and Information Networks · Computer Science 2020-04-22 Viet Trinh , Vikrant More , Samira Zare , Sheideh Homayon