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In this paper we propose and investigate a novel end-to-end method for automatically generating short email responses, called Smart Reply. It generates semantically diverse suggestions that can be used as complete email responses with just…

The world is full of text data, yet text analytics has not traditionally played a large part in statistics education. We consider four different ways to provide students with opportunities to explore whether email messages are unwanted…

Other Statistics · Statistics 2022-10-11 Nicholas J. Horton , Jie Chao , William Finzer , Phebe Palmer

E-commerce is the fastest-growing segment of the economy. Online reviews play a crucial role in helping consumers evaluate and compare products and services. As a result, fake reviews (opinion spam) are becoming more prevalent and…

Machine Learning · Computer Science 2022-05-27 Kiril Danilchenko , Michael Segal , Dan Vilenchik

The widespread adoption of automatic sentiment and emotion classifiers makes it important to ensure that these tools perform reliably across different populations. Yet their reliability is typically assessed using benchmarks that rely on…

Computation and Language · Computer Science 2026-01-09 Ivan Smirnov , Segun T. Aroyehun , Paul Plener , David Garcia

Identifying deceptive content like phishing emails demands sophisticated cognitive processes that combine pattern recognition, confidence assessment, and contextual analysis. This research examines how human cognition and machine learning…

Artificial Intelligence · Computer Science 2026-01-09 Paras Jain , Khushi Dhar , Olyemi E. Amujo , Esa M. Rantanen

Unsolicited Bulk Emails (also known as Spam) are undesirable emails sent to massive number of users. Spam emails consume the network resources and cause lots of security uncertainties. As we studied, the location where the spam filter…

Information Retrieval · Computer Science 2012-08-29 Alireza Nemaney Pour , Raheleh Kholghi , Soheil Behnam Roudsari

This study explores the widespread perception that personal data, such as email addresses, may be shared or sold without informed user consent, investigating whether these concerns are reflected in actual practices of popular online…

Social and Information Networks · Computer Science 2025-02-20 Scott Seidenberger , Oluwasijibomi Ajisegiri , Noah Pursell , Fazil Raja , Anindya Maiti

Every day, our inboxes are flooded with unsolicited emails, ranging between annoying spam to more subtle phishing scams. Unfortunately, despite abundant prior efforts proposing solutions achieving near-perfect accuracy, the reality is that…

Cryptography and Security · Computer Science 2025-09-16 Luca Pajola , Eugenio Caripoti , Stefan Banzer , Simeone Pizzi , Mauro Conti , Giovanni Apruzzese

Research on email anomaly detection has typically relied on specially prepared datasets that may not adequately reflect the type of data that occurs in industry settings. In our research, at a major financial services company, privacy…

Human-Computer Interaction · Computer Science 2023-03-06 Mu-Huan Chung , Lu Wang , Sharon Li , Yuhong Yang , Calvin Giang , Khilan Jerath , Abhay Raman , David Lie , Mark Chignell

We evaluate empirically a scheme for combining classifiers, known as stacked generalization, in the context of anti-spam filtering, a novel cost-sensitive application of text categorization. Unsolicited commercial e-mail, or "spam", floods…

Computation and Language · Computer Science 2007-05-23 G. Sakkis , I. Androutsopoulos , G. Paliouras , V. Karkaletsis , C. D. Spyropoulos , P. Stamatopoulos

User information needs vary significantly across different tasks, and therefore their queries will also differ considerably in their expressiveness and semantics. Many studies have been proposed to model such query diversity by obtaining…

Information Retrieval · Computer Science 2018-09-18 Jiaming Shen , Maryam Karimzadehgan , Michael Bendersky , Zhen Qin , Donald Metzler

There is a tremendous increase in spam traffic these days. Spam messages muddle up users inbox, consume network resources, and build up DDoS attacks, spread worms and viruses. Our goal is to present a definite figure about the…

Cryptography and Security · Computer Science 2016-11-17 Cynthia Dhinakaran , Dhinaharan Nagamalai , Jae Kwang Lee

Email Retrieval task has recently taken much attention to help the user retrieve the email(s) related to the submitted query. Up to our knowledge, existing email retrieval ranking approaches sort the retrieved emails based on some heuristic…

Information Retrieval · Computer Science 2010-11-03 Samir AbdelRahman , Basma Hassan , Reem Bahgat

Phishing attacks on enterprise employees present one of the most costly and potent threats to organizations. We explore an understudied facet of enterprise phishing attacks: the email relay infrastructure behind successfully delivered…

Cryptography and Security · Computer Science 2024-12-18 Elisa Luo , Liane Young , Grant Ho , M. H. Afifi , Marco Schweighauser , Ethan Katz-Bassett , Asaf Cidon

Phishing attacks remain among the most prevalent cybersecurity threats, causing significant financial losses for individuals and organizations worldwide. This paper presents a machine learning-based phishing email detection system that…

Cryptography and Security · Computer Science 2026-03-31 Amitabh Chakravorty , Matthew Price , Nelly Elsayed , Zag ElSayed

In this modern technological era, categorization and ranking of research journals is gaining popularity among researchers and scientists. It plays a significant role for publication of their research findings in a quality journal. Although,…

Digital Libraries · Computer Science 2022-10-07 Rabia Shabbir Ranjha , Arshad Ali , Shahid Yousaf

Given the overwhelming number of emails, an effective subject line becomes essential to better inform the recipient of the email's content. In this paper, we propose and study the task of email subject line generation: automatically…

Computation and Language · Computer Science 2019-06-11 Rui Zhang , Joel Tetreault

Email Retrieval task has recently taken much attention to help the user retrieve the email(s) related to the submitted query. Up to our knowledge, existing email retrieval ranking approaches sort the retrieved emails based on some heuristic…

Information Retrieval · Computer Science 2010-11-02 Samir AbdelRahman , Basma Hassan , Reem Bahgat

Here we search for the best automated classification approach for a set of complex legal documents. Our classification task is not trivial: our aim is to classify ca 30,000 public courthouse records from 12 states and 267 counties at two…

Computation and Language · Computer Science 2023-12-13 Glen Hopkins , Kristjan Kalm

Email triage involves going through unhandled emails and deciding what to do with them. This familiar process can become increasingly challenging as the number of unhandled email grows. During a triage session, users commonly defer handling…

Information Retrieval · Computer Science 2019-01-15 Bahareh Sarrafzadeh , Ahmed Hassan Awadallah , Christopher H. Lin , Chia-Jung Lee , Milad Shokouhi , Susan T. Dumais