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User experience (UX) evaluation is gaining increased interest lately, both from academia and industry. In this paper we argue that UX evaluation needs to fulfill two important requirements: scalability, i.e. the ability to provide useful…

Human-Computer Interaction · Computer Science 2009-09-18 Evangelos Karapanos , Jean-Bernard Martens

Measuring presence is critical to improving user involvement and performance in Mixed Reality (MR). \emph{Presence}, a crucial aspect of MR, is traditionally gauged using subjective questionnaires, leading to a lack of time-varying…

Human-Computer Interaction · Computer Science 2023-10-02 Yasra Chandio , Noman Bashir , Victoria Interrante , Fatima M. Anwar

Multimodal affective computing analyzes user-generated social media content to predict emotional states. However, a critical gap remains in understanding how visual content shapes cognitive interpretations and elicits specific affective…

Artificial Intelligence · Computer Science 2026-04-28 Nastaran Dab , Raziyeh Zall , Mohammadreza Kangavari

In this paper we reproduce experimental results presented in our earlier work titled "Describing Subjective Experiment Consistency by $p$-Value P-P Plot" that was presented in the course of the 28th ACM International Conference on…

Multimedia · Computer Science 2022-09-02 Jakub Nawała , Lucjan Janowski , Bogdan Ćmiel , Krzysztof Rusek , Marc A. Kastner , Jan Zahálka

The progress of recommender systems is hampered mainly by evaluation as it requires real-time interactions between humans and systems, which is too laborious and expensive. This issue is usually approached by utilizing the interaction…

Information Retrieval · Computer Science 2022-08-19 Chongming Gao , Shijun Li , Wenqiang Lei , Jiawei Chen , Biao Li , Peng Jiang , Xiangnan He , Jiaxin Mao , Tat-Seng Chua

Technological developments in the current era of globalization cannot be avoided, with increasingly rapid progress to become technology as a medium of information that is very much needed in life. Mailo store is one of the SMEs that have…

Human-Computer Interaction · Computer Science 2022-07-04 Andresia Pitri , Leon Andretti Abdillah

How might we design Reinforcement Learning (RL)-based recommenders that encourage aligning user trajectories with the underlying user satisfaction? Three research questions are key: (1) measuring user satisfaction, (2) combatting sparsity…

We proposed a probabilistic approach to joint modeling of participants' reliability and humans' regularity in crowdsourced affective studies. Reliability measures how likely a subject will respond to a question seriously; and regularity…

Machine Learning · Statistics 2017-01-09 Jianbo Ye , Jia Li , Michelle G. Newman , Reginald B. Adams , James Z. Wang

Context: The usability software quality attribute aims to improve system user performance. In a previous study, we found evidence of the impact of a set of usability characteristics from the viewpoint of users in terms of efficiency,…

Software Engineering · Computer Science 2024-08-29 Juan M. Ferreira , Francy Rodríguez , Adrián Santos , Silvia T. Acuña , Natalia Juristo

In highly competitive software markets, user experience (UX) evaluation is crucial for ensuring software quality and fostering long-term product success. Such UX evaluations typically combine quantitative metrics from standardized…

Human-Computer Interaction · Computer Science 2026-02-02 Sandra Loop , Erik Bertram , Sebastian Juhl , Martin Schrepp

Machine Learning's proliferation in critical fields such as healthcare, banking, and criminal justice has motivated the creation of tools which ensure trust and transparency in ML models. One such tool is Actionable Recourse (AR) for…

Machine Learning · Computer Science 2023-09-07 Jayanth Yetukuri , Ian Hardy , Yang Liu

Architects and systems designers artfully balance multiple competing design constraints during the design process but are unable to translate between system metrics and end user experience. This work presents three methodologies to fill in…

Human-Computer Interaction · Computer Science 2022-05-02 Adam Hastings , Lydia B. Chilton , Simha Sethumadhavan

User satisfaction in dialogue systems is inherently subjective. When the same response strategy is applied across users, minority users may assign different satisfaction ratings than majority users due to variations in individual intents…

Computation and Language · Computer Science 2025-11-10 Yahui Fu , Zi Haur Pang , Tatsuya Kawahara

Though it has been recognized that recommending serendipitous (i.e., surprising and relevant) items can be helpful for increasing users' satisfaction and behavioral intention, how to measure serendipity in the offline environment is still…

Human-Computer Interaction · Computer Science 2020-04-23 Li Chen , Ningxia Wang , Yonghua Yang , Keping Yang , Quan Yuan

DevOps is a modern software engineering paradigm that is gaining widespread adoption in industry. The goal of DevOps is to bring software changes into production with a high frequency and fast feedback cycles. This conflicts with software…

The System Usability Scale (SUS) is a short, survey-based approach used to determine the usability of a system from an end user perspective once a prototype is available for assessment. Individual scores are gathered using a 10-question…

Methodology · Statistics 2021-01-26 Nicholas Clark , Matthew Dabkowski , Patrick Driscoll , Dereck Kennedy , Ian Kloo , Heidy Shi

Usability describes quality attributes of application user interfaces that determine how effectively users can interact with them. Traditional usability evaluation methods require considerable expertise and resources, which can be…

Software Engineering · Computer Science 2026-04-29 Sebastian Lubos , Alexander Felfernig , Damian Garber , Viet-Man Le , Manuel Henrich

Due to technological development, Augmented Reality (AR) can be applied in different domains. However, innovative technologies refer to new interaction paradigms, thus creating a new experience for the user. This so-called User Experience…

Human-Computer Interaction · Computer Science 2025-06-05 Stefan Graser , Felix Kirschenlohr , Stephan Böhm

Subjective image quality assessment studies are used in many scenarios, such as the evaluation of compression, super-resolution, and denoising solutions. Among the available subjective test methodologies, pair comparison is attracting…

Multimedia · Computer Science 2024-03-19 Shima Mohammadi , João Ascenso

[Purpose] To better understand the online reviews and help potential consumers, businessmen, and product manufacturers effectively obtain users' evaluation on product aspects, this paper explores the distribution regularities of user…

Computation and Language · Computer Science 2022-09-09 Chenglei Qin , Chengzhi Zhang , Yi Bu