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Regular practice of gratitude has the potential to enhance psychological wellbeing and foster stronger social connections among young adults. However, there is a lack of research investigating user needs and expectations regarding…
Successful collaboration depends on effective communication. Ongoing group awareness facilitates communication by enabling workers to be more informed about their collaborators, about their activities, and about the interpersonal…
User feedback has grown in importance for organizations to improve software products. Prior studies focused primarily on feedback collection and reported a high-level overview of the processes, often overlooking how practitioners reason…
Increasingly digital workplaces enable advanced people analytics (PA) that can improve work, but also implicate privacy risks for employees. These systems often depend on employees sharing their data voluntarily. Thus, to leverage the…
Current practice for evaluating recommender systems typically focuses on point estimates of user-oriented effectiveness metrics or business metrics, sometimes combined with additional metrics for considerations such as diversity and…
Social and professional networks affect labor market dynamics, knowledge diffusion and new business creation. To understand the determinants of how these networks are formed in the first place, we analyze a unique dataset of business cards…
Organizational knowledge bases are moving from passive archives to active entities in the flow of people's work. We are seeing machine learning used to enable systems that both collect and surface information as people are working, making…
Acknowledgements in scientific articles suggest not only gratitude, but also the interactions among scientists. In this study, we examine the acknowledgement interactions employing data from open-access journals (PLOS series). We built an…
Most businesses impose a supervisory hierarchy on employees to facilitate management, decision-making, and collaboration, yet routine inter-employee communication patterns within workplaces tend to emerge more naturally as a consequence of…
People who use social media are learning about how the companies that run these platforms make their decisions on who gets to see what through visual indicators in the interface (UI) of each social media site. These indicators are different…
The problem of ranking is a multi-billion dollar problem. In this paper we present an overview of several production quality ranking systems. We show that due to conflicting goals of employing the most effective machine learning models and…
Recommender systems are playing an increasingly important role in alleviating information overload and supporting users' various needs, e.g., consumption, socialization, and entertainment. However, limited research focuses on how values…
By means of extensive computer simulations, the authors consider the entangled coevolution of actions and social structure in a new version of a spatial Prisoner's Dilemma model that naturally gives way to a process of social…
Contributors to open source software packages often describe feeling discouraged by the lack of positive feedback from users. This paper describes a technology probe, Hug Reports, that provides users a communication affordance within their…
Software systems are ubiquitous, and their use is ingrained in our everyday lives. They enable us to get in touch with people quickly and easily, support us in gathering information, and help us perform our daily tasks. In return, we…
Research into human dynamical systems has long sought to identify robust signals for human behavior. We have discovered a series of social network-based indicators that are reliable predictors of team creativity and collaborative…
In Multi-Source Feedback or 360 Degree Feedback, data on the performance of an individual are collected systematically from a number of stakeholders and are used for improving performance. The 360-Degree Feedback approach provides a…
We focus on how individual behavior that complies with social norms interferes with performance-based incentive mechanisms in organizations with multiple distributed decision-making agents. We model social norms to emerge from interactions…
Software practitioners discuss problems at work with peers, in-person and online. These discussions can be technical (e.g., how to fix a bug?) and social (e.g., how to assign work fairly?). While there is a growing body of knowledge…
Research on acknowledgment sections of scientific papers has gained significant attention, but there remains a dearth of studies examining acknowledgments in the context of Electronic Theses and Dissertations. This paper addresses this gap…