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Benchmarking functionalities in current commercial process mining tools allow organizations to contextualize their process performance through high-level performance indicators, such as completion rate or throughput time. However, they do…
Process mining techniques including process discovery, conformance checking, and process enhancement provide extensive knowledge about processes. Discovering running processes and deviations as well as detecting performance problems and…
Software technology has high impact on the global economy as in many sectors of contemporary society. As a product enabling the most varied daily activities, the software product has to be produced reflecting high quality. Software quality…
As any scientific discipline, the software engineering (SE) research community strives to contribute to the betterment of the target population of our research: software producers and consumers. We will only achieve this betterment if we…
Agile models promote fast development. XP and Scrum are the most widely used agile models. This paper investigates the phases of XP and Scrum models in order to identify their potentials and drawbacks. XP model has certain drawbacks, such…
Satisfactory software performance is essential for the adoption and the success of a product. In organizations that follow traditional software development models (e.g., waterfall), Software Performance Engineering (SPE) involves…
Prescriptive Process Monitoring (PresPM) recommends interventions during business processes to optimize key performance indicators (KPIs). In realistic settings, interventions are rarely isolated: organizations need to align sequences of…
Analysis is a key part of usability testing where UX practitioners seek to identify usability problems and generate redesign suggestions. Although previous research reported how analysis was conducted, the findings were typically focused on…
Event data provide the main source of information for analyzing and improving processes in organizations. Process mining techniques capture the state of running processes w.r.t. various aspects, such as activity-flow and performance…
Several studies have revealed the fact that nearly two-thirds of all software process improvement (SPI) efforts have failed or have at least fallen short of expectations. Literature and practice have shown that commitment to SPI at all…
Agile techniques recently have received attention in developing safety-critical systems. However, a lack of empirical knowledge of performing safety assurance techniques in practice, especially safety analysis into agile development…
Background: The quality of a software product depends on the quality of the software process followed in developing the product. Therefore, many higher education institutions (HEI) and software organizations have implemented software…
Context: Backsourcing is the process of insourcing previously outsourced activities. When companies experience environmental or strategic changes, or challenges with outsourcing, backsourcing can be a viable alternative. While outsourcing…
The process of data analysis, especially in GUI-based analytics systems, is highly exploratory. The user iteratively refines a workflow multiple times before arriving at the final workflow. In such an exploratory setting, it is valuable to…
Analyzing user behavior from usability evaluation can be a challenging and time-consuming task, especially as the number of participants and the scale and complexity of the evaluation grows. We propose uxSense, a visual analytics system…
Although agile software development methods have caught the attention of software engineers and researchers worldwide, scientific research still remains quite scarce. The aim of this study is to order and make sense of the different agile…
Effective communication of UX considerations to stakeholders (e.g., designers and developers) is a critical challenge for UX practitioners. To explore this problem, we interviewed four UX practitioners about their communication challenges…
High-quality computational and data-intensive (CDI) applications are critical for advancing research frontiers in almost all disciplines. Despite their importance, there is a significant gap due to the lack of comprehensive best practices…
User experience (UX) is a part of human-computer interaction (HCI) research and focuses on increasing intuitiveness, transparency, simplicity, and trust for the system users. Most UX research for machine learning (ML) or natural language…
With the servitization of business, understanding how users experience services becomes a crucial success factor for companies. Therefore, there is a need to include feedback from user experiences in the software engineering process.…